Bad customer service and poor quality…
Bad customer service and poor quality shoes.
I bought a pair of shoes on sale from AGL for almost 200€, and after wearing them a few times the sole is absolutely unwearable. You can buy better quality shoes literally anywhere, like Shien that looks the same. I was willing to pay for quality which I did not get.
I was hopeful that I could exchange the shoes for a reputable brand like Tods, but they refused my request and "very generously" offered to fix the sole in their in-house service. Let's see how that goes. I will still try to find out if the German law could help me in any way...
What upset me the most is that they refused the idea that anything is wrong with the shoes or that the quality is bad. In what world it's normal that a 400€ original price shoe falls apart after a few uses... The shoe front is fancy and there are brand names, but that's about it. I can only recommend this shop to influencers who have money to throw away on designer shoes after a few uses.
