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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and extensive knowledge, often praising specific individuals for their patience and expertise. The customer service is consistently described as excellent, with many appreciating the quick response times and efficient resolution of issues. People also find the website easy to use, contributing to a smooth overall user experience. However, some customers reported dissatisfaction with the support process, noting that it sometimes took multiple tickets to get an issue addressed or that initial responses were lacking. A few other people also felt that the platform had bugs and that customer feedback was not always taken seriously, leading to a need for constant attention and support.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, expertise, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team's... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick and efficient... See more

Website

People report positive experiences with website functionality and community building. Many reviewers praise... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the platform as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their Customer Success Manager, Prabs B, spent nearly two hours live with me troubleshooting numerous challenges on my site and we resolved every single one. What would have taken 2–3 weeks of ba... See more

Rated 5 out of 5 stars

The support team at BuddyBoss is very professional, thorough, and extremely helpful. My most recent technical challenge involved updating my app and Rezwan got back to me right away and his suggestion... See more

Rated 5 out of 5 stars

Prabs is doing an amazing job with our group. He is extremely knowledgeable and has been able to take on a lot of questions with no prerequisite knowledge sent to him. I do a lot of app development on... See more

Rated 5 out of 5 stars

Honor to have learned more about BuddyBoss from Prabs, who is an asset to your organization. He is uniquely qualified to provide the excellent support he does. In a day and age where many people compl... See more


Company details

  1. Software Company
  2. Software Vendor
  3. Web Collaboration Platform

About BuddyBoss

Written by the company

Sell memberships, courses, and build online communities.

We make it easy for you to build on WordPress, the World’s #1 open source platform, giving you the flexibility, control and freedom you need, to create a successful online platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

828 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

100% The Right Move

I spoke with Prabs to get a better understanding of what BuddyBoss does and how I could use it for my business. He educated me on things to take into consideration on building my platform, and guided me on next steps. It was just what I needed to be sure I was making the right purchase…and I’m even more excited now to work with BuddyBoss

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Nayeem´s Outstanding Support!!!

We recently faced a critical issue with two educational platforms that stopped working after updates. Thanks to the immediate and expert assistance from Nayeem and the BuddyBoss support team, everything was back up and running in record time.
Their responsiveness was outstanding — the client didn’t even notice any downtime thanks to how quickly and efficiently the team acted. I’m truly grateful for their time, effort, and excellent work.
Highly recommended for anyone who values reliable support and fast solutions.
Thank you again for the outstanding service and support!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Shout-out to BuddyBoss

BuddyBoss has been incredible to work with! Their platform is powerful, full of useful resources, and makes community building so much easier. The support team goes above and beyond to help every step of the way. I want to give a special shout-out to Jakir Hosen, who was exceptionally helpful, patient, and knowledgeable — he made the entire experience smooth and enjoyable. Highly recommend BuddyBoss for anyone looking for a reliable and well-supported solution!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I’d been dealing with a frustrating UX…

I’d been dealing with a frustrating UX issue for a while — the Posts (Blog) page on my site didn’t have proper pagination or manual loading implemented. Unlike the Activity Feeds, which are easy to manage from the backend, the Posts section had become pretty unwieldy.

Rezwan did an amazing job tackling it! Not only did he write a clean and efficient pagination solution, but he also provided a JavaScript fix for auto-refreshing and a CSS update that makes the titles look much nicer.

Huge thanks, Rezwan — your attention to detail and initiative made a real difference in both usability and design! 👏

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Prabs is doing an amazing job

Prabs is doing an amazing job with our group. He is extremely knowledgeable and has been able to take on a lot of questions with no prerequisite knowledge sent to him. I do a lot of app development on my own without third party tools, so this is new for me. I will definitely be recommending buddybossapp to my non-tech entrepreneur friends thanks to Prabs' leadership. -- Michael

October 30, 2025
Unprompted review

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