Buddy Bottle Reviews 91

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers are really happy with the product, highlighting its excellent quality, innovative design, and practicality for dog owners. Many appreciate how the bottle keeps water cool and the convenience of detachable bowls for food and drink, making walks and outings much easier. However, some customers experienced issues with delivery, noting delays and items not arriving as expected. There were also instances of dissatisfaction with customer service, with some reviewers reporting slow responses, unfulfilled promises regarding replacements, or damaged items upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers praise its quality, design, and usefulness... See more

Quality

Customers consistently note positive experiences with quality, praising the products as fantastic, well-made,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the quick and prompt... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers found the ordering process easy... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the outstanding customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order, quick delivery I love my buddy bottle it has made summer walks so much better not only does my dog get fresh cool water but I can share saves me carrying an extra drink for myself or... See more

Rated 5 out of 5 stars

The bottle is fantastic quality and size. But was disappointed they have stopped the little engraving of the bone and water drop in the trays. Offered a discount which I accepted but never got it.

Rated 5 out of 5 stars

Saw these at goodwoof dog show and I love it. Finally a neat and simple solution to carrying water and food in one. Great quality feel, zombie pink stands out well and the quality is very much premium... See more

Rated 5 out of 5 stars

Excellent 1st class quality item and the delivery was super speedy. Customer services were amazing when I contacted them when I realised I'd ordered the wrong colour. Can't recommend highly enough


Company details

  1. Pet Store

Written by the company

Buddy Bottle is a UK owned, eco-friendly pet accessory company that provide 3 in 1 travel and portable dog water bottles that enable you to keep your dog hydrated and fed on the go.


Contact info

4.2

Great

TrustScore 4 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hecktor loves his Buddy Bottle

The Buddy Bottle makes taking Hecktor for walks so easy. I'm able to have some food for him on longer walks and loads of water (for him and myself) in one easy to carry bottle.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love Buddy Bottle …

I absolutely love Buddy Bottle and now have one in each colour. I even bought some extra bowls to make one a Mega Buddy Bottle. I often travel with my dog and having everything so easy to hand makes such a difference. It’s strong, a great design and despite some real battering about on my part still looks as good as the day I bought it. I’ll be ordering more soon as it’s my go to Christmas present this year.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great piece of kit

Impressed with quality of this item. Well thought out and a great asset when travelling for a day out with dog or visiting relatives.

October 3, 2024
Buddy Bottle logo

Reply from Buddy Bottle

Thanks for leaving us a great review 🤩

Rated 5 out of 5 stars

Great bottle perfect for walks

Great bottle with lovely sauce zed bowls for treats and water and great clip to add to bag - so glad i took the plunge and ordered it - very pleased

October 6, 2024
Unprompted review
Buddy Bottle logo

Reply from Buddy Bottle

Lovely to hear from a happy customer - thank you!

Rated 5 out of 5 stars

It's such a good idea!

It's such a good idea, food and drink kept fresh and cool for when I am out and about with my little dashie cross. The screwed on dishes and flask for the water means I never have to think, we just pick up and go.
The build quality is A1, a real investment that will last a lifetime and the
Customer service, delivery and packaging was great
I bought British too!

August 31, 2024
Buddy Bottle logo

Reply from Buddy Bottle

We're happy you love the convenience of your Buddy Bottle. It will last a lifetime because we offer replacement parts to protect you against wear & tear 💪🏼

Rated 5 out of 5 stars

Lovely bottle

Delivery was very slow but customer care quick to respond to my concern and the product is really lovely. Beautiful vibrant orange - well made and rugged. Thank you.

September 29, 2024
Unprompted review
Buddy Bottle logo

Reply from Buddy Bottle

We're ecstatic that you love the orange colour - it's my favourite too! 🏆

Rated 5 out of 5 stars

Delivery of the wrong colour…

After delivery of the wrong colour bottle it was resolved very quickly by Emma, no questions asked and the offer to keep the wrong coloured bottle for free. Top service to rectify a human error.
The bottle itself is great with the 2 compartments for treats and a water bowl.

September 6, 2024
Buddy Bottle logo

Reply from Buddy Bottle

We pride ourselves on exceptional customer service and we're happy to hear that is exactly what you received!

Rated 4 out of 5 stars

Ordering was easy and was kept informed…

Ordering was easy and was kept informed of delivery. The bottle is well made and I am really pleased, it’s just a bit bigger than I thought it would be so bulky and heavy to have latched onto my bag so I had to put it on my ruck sack . Having said all this I would definitely recommend it, and my puppy is called Buddy!

September 1, 2024
Rated 5 out of 5 stars

Delighted with our Buddy bottle

Delighted with our Buddy bottle and our dog is too. It’s a really good quality product. Delivery was delayed slightly but we were informed of the delay and it was only a few days anyway so not an issue. Highly recommend.

September 1, 2024
Rated 5 out of 5 stars

Fabulous!

Great service from the Buddy Bottle people! Everything from the initial online purchase, follow up phone call & delivery was just superb. An amazing product!

June 25, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look