BudgetAir.com.au Reviews 

12,840
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,094 reviews, reviewers had a great experience with this company. Many customers found the website and booking process to be user-friendly, quick, and easy, often completing their bookings in minutes. Reviewers frequently highlighted competitive pricing, noting that the service offered more affordable options compared to other platforms and airlines. The swift issuance of e-tickets and clear provision of necessary information were also appreciated by many users. However, some customers also noted issues with hidden costs, price increases during booking, and problems with name corrections or baggage inclusions. A few other people also felt that the booking system was not user-friendly, experiencing timeouts and difficulties in understanding certain pages.

What people talk about most

Booking process

People report ambiguous experiences with the booking process, with many finding it easy, smooth, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices to be competitive, good, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, user-friendly, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction, noting... See more

Website

Reviewers mention ambiguous feedback about the website, with many finding it easy to use, simple to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund... See more

Company replied

Rated 4 out of 5 stars

The process took around 10 minutes to be completed but no extra costs were added or anything wrong. Just the name and middle name were not separated in the flight tickets, same as my 2 last names.... See more

Company replied

Rated 4 out of 5 stars

Cheaper than all other platforms if you’re not selecting any extras or seats. Process was quick and easy

Company replied

Rated 4 out of 5 stars

Booking is smooth and easy. But to say the transactions are at owner's risk unless customers pay insurance is not good.

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

Written by the company

BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.0

All reviews

(12,840)

3,125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The process was smooth

The process was smooth, easy and pricing was all upfront

June 24, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're delighted you found the process smooth and pricing transparent. We appreciate your feedback!

Rated 5 out of 5 stars

Very good organized.Made step by step…

Very good organized.Made step by step easy the whole process.
Thank you

June 28, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so glad we made the process easy for you! Thank you for your wonderful feedback and kind words.

Rated 5 out of 5 stars

Easy to book

Easy to book, website was informative and i received quick and informative response

June 21, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so glad you found our booking process easy and our website helpful. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy to book and the prices were very…

Easy to book and the prices were very affordable considering it was Christmas season.

June 24, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are so pleased you found our booking process easy and our prices affordable, especially during the Christmas season. Thank you for your kind words!

Rated 2 out of 5 stars

They fixed the problem

They fixed the problem immediately.

June 20, 2026
Unprompted review
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Muzhda,
I'm sorry to hear that, but I'd be happy to look into this for you! At the moment, I am still missing a few details to contact you. I just sent you a message via Trustpilot requesting that you share this information with us (please check your inbox for this). As soon as I receive your response, I will contact you immediately to look into a possible solution!

Kind regards,
Spot.

Rated 1 out of 5 stars

No communication whatsoever

They were awful the whole time impatient and impolite as they told us the flight was supposedly cancelled ONE month ago, no message, no email whatsoever, it was only then did they tell us that the plane was cancelled. There we were, mother and two kids at 4:00 in the morning on a bench, being told just then that they couldn’t even give a refund for it in less than a WEEK. Overall they were rude and unwilling to return the money. If I could I would give it a 0 star review. Booking.air is an unreliable place in my opinion and would never recommend anyone there

June 27, 2026
Unprompted review
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Chloris,

I'm sorry to hear that, but I'd be happy to look into this for you! At the moment, I am still missing a few details to contact you. I just sent you a message via Trustpilot requesting that you share this information with us (please check your inbox for this). As soon as I receive your response, I will contact you immediately to look into a possible solution!

Kind regards,
Mark | Customer Service
BudgetAir.

Rated 5 out of 5 stars

Friends family

Good experience,easy book tiket,price its ok

June 25, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We are pleased you found booking easy and the price acceptable. Thank you for your feedback!

Rated 5 out of 5 stars

I got my E ticket almost 1 hour after…

I got my E ticket almost 1 hour after booking which is great.

So far experience has been great.

June 26, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so glad to hear you received your e-ticket quickly and that your experience has been great so far! Thank you for your positive feedback.

Rated 5 out of 5 stars

I found the flight

I found the flight, I booked the flight, I got the e tickets within 15 minutes. That’s what I call service. Hustle free. Well done BudgetAir.

June 26, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

We're so glad to hear you had such a smooth booking experience and received your e-tickets quickly! Thank you for your kind words.

Rated 1 out of 5 stars

Budget.Air.com.au are DODGY

These guys are definately dodgy and you should'nt use them. They are not Australian allthough the name leeds you to believe they are safe. They are a network of hidden companies that will leed you to the Netherlands and then you can track them to China.
Their Website is real dodgy and when it misapplied a booking datw, took payment and then sent a reciept. It was identified that they had made an error. In twominutes of revieving their reciept I phoned the onsite Brisbane number that took me to an off shore call centre which I am sure was India. Had a conversation asking them to fix the error but was told NO!! Can't help me. Asked If they were Australian, I was told They couldnt answer that question. Their online name suggested they were Australuan??? Clearly misleading and dodgy. Had to cancel my credit card as a first step. Please don't use them as they are crocked and praying on Australians.

WELL, Budget.Air.com.au rang me from India and they just get worse and even more DODGY ! What ever you do, do not use this crocked booking company. They told me that if I cancelled the flights I would NOT GET MONEY refunded, that I would just loose it all. They suggested that I ring Jetstar myself and ask them to have my tickets invallidated ???
This Budget.Air.com.au who are pretending to be an Australian company with the "au" being placed on the end of their advertised name, they said they are baswd in the Netherlands so are the Dutch dodgy?? Maybe if they allow this crowd to operate in the Netherlands?? Bit the real truth is that they operate out of China and belong to Trip.com, these guys are dishonest and are crocks. Under Australian consumer law they would be held to account for their dishonest practices. Definately do NOT BOOK your flights with them unless you are happy to be ripped off. Wgy does the Australian Government allow these thieves to take our hard earned money???
Budget.Air.com.au are really organised con men.

June 26, 2026
Unprompted review
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Alan,

Thank you for your feedback.

BudgetAir operates globally with headquarters based in the Netherlands, serving travelers across the Australian market with support teams located in both Europe and India. The system log and the booking timeline are being reviewed right away to check the exact entry details and the handled phone interaction.

The matter is being looked into thoroughly, and a direct update will be provided within 24 hours to find a proper solution.

Kind regards,
Steve
BudgetAir

Rated 1 out of 5 stars

The flight had 12 hours delay I went to…

The flight had 12 hours delay I went to airport early morning and they said you supposed to inform us

June 23, 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Saeed,

Thank you for your feedback.

Last-minute airline schedule changes occur directly due to operational updates from the carrier, which can impact the standard notification timeline.

The situation is being looked into thoroughly, and a direct update will be provided within 24 hours to explain the exact steps on how to submit a delay claim with the airline.

Kind regards,
Steve
BudgetAir

Rated 1 out of 5 stars

PLEASE DO NOT USE THIS BOOKING AGENT

PLEASE DO NOT USE THIS BOOKING AGENT. They are liars, thieves and are unable to change a flight. Blaming the Airlines for their own inadequate abilities. Three flights were booked then changed at an extra cost of $3,334, only to be told later the changes were not accepted. And we were told the only way to rebook was to cancel the original flights and lose $7,700. Robbers and thieves. Also, we have been assure a manager or supervisor would call on three occasions, and they never called once.

June 25, 2026
Unprompted review
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Ryan,

Thank you for your feedback.

Flight modification requests can sometimes fail within the reservation network if the operating airline updates seat availability or fare classes while the transaction is processing.

When the change could not be completed, the modification payment of AUD 3,334 was immediately refunded to your account, and alternative rebooking options were offered. The decision to cancel the original flights completely was a voluntary choice from your end, which was processed transparently in accordance with the standard ticket terms and conditions.

Our customer service team will reach out to you within 24 hours to provide you with more clarity on this booking

Kind regards,
Steve
BudgetAir

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