BudgetAir.pl Reviews 

Promised a partial refund.. refunded about 2/3 after a bit

On Tuesday, January 11, 2022, 11:48:24 AM GMT+1, BudgetAir.pl wrote:

Dear Jeffrey,
​
​I hereby confirm the cancellation of your booking with booking number BPL-1839387

Due to COVID 19 circumstances, it might take a while before the airline will approve your refund request.
The moment we receive the refundable amount from the airline, we will execute the payback to you.

Unfortunately, it is not possible to refund the amount to another credit card or bank account, than the one used for your payment when you bought your tickets.

Kind regards,
BudgetAir Customer Service
Shubham

The WORST service!
I've sent to them a request to change of flight, they told me that it's not possible, but I put an effort and called to airlines supports and they confirmed to me that it's actually possible, but due to my flight was booked via agency that request should be processed via it as well, and there is no such restrictions of not changing flight to my fare.

I wrote to them (Budget) an email, they did not respond, in a few days I wrote to them again via contact form on site, and I even did not receive automatic email that my request was received, and till that moment there is no contact from them.
They just disappeared.
Agree with all previous comments AVOID AT ANY COST

Please try to avoid Budget Air at any cost. I cancelled my flight last year and it has been over 13 months and still have not received my refund, I was informed that the redund was processed (pre-Covid), yet no refund. The contact is lousy and disgusting. Anytime that an email is sent to them, the response from Budget Air is an automated response.
PLEASE SAVE YOUR MONEY AND PRECIOUS TIME!

Airline paid budgetair ticket price back with proof due to coronavirus, But budgetair still hold it for almost half year and don't pay me back, I even called my bank to investigate it, they reply me that budgetair doesn't want to pay me, I have to contact them, but budgetair never pick my phone. budgetair belongs to Travix and this company bought by Chinese company called Ctrip, Chinese is 携程. Don't use this Chinese companies service too.

Flights were changed (impossible to take 2nd flight- on the tickets they changed me airports in Tokio and gave 4 hours for it- plus I need to pay 100eur for the transfer). Even airlines wrote in my reservation that Budgetair can change my flight they didn't do anything- they can only change my dates, but of course you need to pay for that.

No help, no contact phone, mail respond after 2 days, so my conversation is almost 2 weeks with them without any clear response.

Never ever

Having spent two weeks trying to get information about the cost of changing my booking - I finally received two separate answers which were discrepant by £600!
Clearly there is no overall attention to customers once they have paid their money!