BUDGET BEDS Reviews 103

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We have had the bed base for a year now and it has proved to be high quality and good value for money. When they installed the super king size base, they went out of their way to be helpful which was... See more

Rated 5 out of 5 stars

Considering I made my order during Christmas period I was not expecting it to be processed and delivered till at least the 16th Jan 2023. I was surprised when I got the call from the delivery company... See more

Rated 5 out of 5 stars

These guys are awesome. This is the second bed I have bought from them and the whole experience has been fantastic. From being really easy to place our order to the communication from with regard to t... See more

Rated 4 out of 5 stars

Original order was a day late and upon inquiry was told it had apparently been damaged during delivery. Prompt delivery of a replacement product was arranged and delivery person was very helpful. Onc... See more

Company details

  1. Bed Shop

Written by the company

Best Store to Buy Beds , Mattresses, Headboards, Bed Bases , Storage Beds , Drawer Beds at Guaranteed Lowest Price in New Zealand. Direct Import and Manufacturer. Premium Quality NZ Made Box / Storage Beds with Gas Lift.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

103 reviews

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Rated 5 out of 5 stars

Excellent service and value

Excellent service and value. The owners are very knowledgeable kind and helpful but not pushy. I bought a new mattress for myself and then returned to help my eldely mother make a purchase of an automated bed--something that she was quite anxious about because of cost. We got a great deal and her bed was installed today. The delivery and assembly guys are great too. They put together my mother's bed and then brought her old bed to me on the other side of town so my daughter can upgrade. If you need a bed, please go see these guys.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

To Buy from your Company

Good service and do you have Queen Size Mattress in stock and do you accept AFTERPAY

May 22, 2023
BUDGET BEDS logo

Reply from BUDGET BEDS

Hello Maria, thank for your Feedback. Yes, we do have wide range of the Queen Size Mattresses and Yes, we do accept AfterPay.

Rated 2 out of 5 stars

Go elsewhere and save yourself some hassle

Split bed base came with different size feet so we can’t use drawers, which is why we bought the bed base. Despite calling 3x no replacement feet have been sent. Also ordered in advance to ensure we had a bed for moving into a new house, and was asked to email closer to the time to remind them. Emailed, got no reply, so called and was told they no longer delivered on the day we needed. So after I had taken the day off work to be there for a day they could deliver, they were able to deliver on move in day for which I was grateful.

Update: Three weeks later and still can't use the bed as intended. They kindly delivered us 6 feet that were supposed to be the same as one of the sets we originally received. Unfortunately, two of these weren't the same size as either sets of feet we originally received, and several have scuff marks so clearly aren't new. So we have asked for new bed feet that are the same size... again.... which we should have gotten in the first place.

April 1, 2023
Unprompted review
BUDGET BEDS logo

Reply from BUDGET BEDS

Hi Emma , We sincerely apologize for the inconvenience caused by the delay in receiving the missing bed feets from the factory. We were unaware of this issue until we saw your feedback today, we had immediately informed the factory as soon as you brought it to our attention. They assured us that they will send you 6 standard size feet by courier.

We understand the importance of having a complete bed base with all the necessary components, and we apologize for any inconvenience this may have caused. We ask for your patience and understanding as we work to resolve this issue promptly. Please allow us one more day to arrange for the delivery of the missing bed feets to your home.

Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding in this matter.

Rated 4 out of 5 stars

Delivery Expectations

Budget beds delivered when they said they were going to and rang me 30 mins prior to delivery to ensure I was home.

March 14, 2023
BUDGET BEDS logo

Reply from BUDGET BEDS

Thanks John for your kind feedback.

Rated 5 out of 5 stars

Budget Beds Offers Comfort At Affordable Prices

I needed a new mattress urgently, and Budget Beds, came through for me. I received my mattress in days, not weeks and I am so grateful. The price was super affordable, and I feel like a new person, sleeping on this amazingly, and very comfortable new mattress.

March 16, 2023
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Reply from BUDGET BEDS

Thanks Dea for your kind feedback.This is a true reward for us seeing customer's satisfactions.

Rated 4 out of 5 stars

Yes I would buy from here again

I do like the products exactly as advertised one issue when i ordered they gave me delivery charge for Auckland I live in Canterbury cost difference which was a shame but a genuine mistake would I buy again yes great service and great people to deal with.

March 12, 2023
BUDGET BEDS logo

Reply from BUDGET BEDS

Thanks Lawrance for your kind feedback and trust. We'll make sure you get served with utmost satisfaction

Rated 4 out of 5 stars

Delivered earlier than expected and…

Delivered earlier than expected and good comms leading up to delivery. One exception was driver did not call in an advance and if I did not have son home I would not have had time to race home from work but all worked out well. Thank you !

February 2, 2023
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Reply from BUDGET BEDS

Hi Lee. Thanks for your kind feedback. Apologies about driver not calling you in advance. We outsource our deliveries with third party freight companies and always leave a note for them to call customers before they deliver. Not sure why he didn't call ! I once again ask for an apologies for inconvenience caused.

Rated 5 out of 5 stars

Post Flood Bed Replacement

We urgently needed to replace a bed after the Auckland floods. The process with Budget Beds was quick and I was well informed of its progress through text message. Delivery was seamless and the bed quality is amazing! HIghly recommend this service

February 1, 2023
BUDGET BEDS logo

Reply from BUDGET BEDS

Thanks Meleane for your kind feedback and recommendation.

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