I ordered the Jersey Spa with installed…
I ordered the Jersey Spa with installed speakers and blue tooth/wifi connectivity. I was told by the sales rep Ryan Clark that the spas are made to order. Two months after I purchased the spa and with zero updates or communication in the time that passed, a spa delivered. What I received was an older model built the previous year, without the speakers or wifi connectivity. It was classic bait and switch. Pay for the top model but get a cheaper model. Bueno Spa customer service was dismissive and rude and have made the process of correcting the problem a complete nightmare. I had to pay for a mover to place the spa and an electrician to hook up the spa that turned out to be the wrong model. They offered to deliver me the correct spa but we're not willing to cover the charges for another mover and hookup. So would be out an additional $800 because of their mistake (or their deception). They ship the wrong thing but I have to pay to make it right? Stay clear of this company. They do not have integrity. They have 52 filed complaints with the Florida BBB. My complaint will be #53.
