Buffbunny Collection Reviews 83

The clothes are good quality but expensive. I placed an order and realized I ordered the wrong size pants (my fault). I attempted to cancel right after placing the order but the only way was to send an email. I did so, no one replied. The order shipped the next day and they then replied after saying there was nothing I could do now, it shipped. You should be able to cancel an order within a few minutes of placing it. What they did is poor customer service. Will stick with Alo or Lulu that have normal policies

I'm only giving them one star so I can leave this. Only order if you're going to pay extra for the shipping because if you're item doesn't arrive they say they can't/won't refund or replace it. Mine was simply and exchange and I had paid it but they didn't send the replacement the same way they did my original order... so now I'm out my money and my leggings because they won't stand by their service.

I purchased a game changer bag on their Black Friday sale. It was available for hours after I purchased. I rechecked because I debated on getting another one for a family member but after they declined I didn’t.
All of my order shipped except my bag. I messaged customer service. Within a few minutes there was a refund email and a “sorry we sold out”. I’m confused- I ordered and it was confirmed, it stated it was pending shipment but it wasn’t noticed there wasn’t “inventory” until I contacted them? And then they do a 15% coupon code- the bags are no longer on sale. Really disappointed and frustrated at this point with customer service and the company in general.

I was excited to purchase Buffbunny leggings. They arrived, and sadly their online measurements are WAY off. They didnt not even close to fitting. Im trying to return/get refund, and the sites return page is not working every time I add my information. I contacted support, only to get notified my message can't be sent due to their inbox being full. I have now wasted over and hour trying to refund and return. I am NOT impressed and do not recommend.

I am extremely disappointed with this company’s customer service. I usually shop NVGTN but decided to give this company a try. It was a mistake. I placed an order and carefully selected the items I wanted. Instead, I was sent completely different items that I never ordered, not my size, and not even close to what I had chosen.
When I reached out to resolve the issue, I was repeatedly told that I had received the items I supposedly ordered, despite explaining multiple times that they were incorrect. Instead of taking responsibility, I was asked again if I wanted a refund or exchange. This back-and-forth has been incredibly frustrating and dismissive.
Mistakes happen, but how a company handles them matters. In this case, the lack of accountability and unwillingness to listen has been unacceptable. I have requested to speak with a supervisor and for a full refund, but I would caution others to stick with NVGTN.

I was really impressed with the set I ordered from Buffbunny. The colours are unique and unlike anything I’ve come across before. The shorts are incredible...they give my figure a really flattering look (in the best way). They fit a little snugger than I’d prefer, though that might be down to me bulking. The bra is comfortable, supportive, and I was pleasantly surprised that the padding stayed in place after the first wash. I’ve received so many compliments wearing this set, and their customer service was outstanding. The only downside was the long shipping time to the UK as it felt like the parcel took ages to move. That said, I’m overall very happy with my purchase.

Horrible company! The quality of these leggings are so poor. I ordered two items back in November and both have ripped in less than a year. Not even on a seam.. I contacted customer services as I’ve never had this issue with any other brand to see if they could rectify the issue. They asked for photos which I provided. I was told I would be receiving a refund. But today I received an email saying I would longer receive a refund because it’s been over a year… it hasn’t they were purchased November 2024… I’m not sure who they are hiring to do their costumer service but a preschooler can tell you this.. the next email said since it’s been over six months they will not refund me. How convenient to change your rules in one email. What a disgrace. This company should be embarrassed

I spend over 200 pounds and paid an extra 29 pound delivery fee only to be charged 89 pounds by UPS for delivery at my door ! I’ve ordered from here 100 times and that has never happened before.

I wasn’t told of this fee prior to purchasing.

Their customer service really is hit or miss. I've been shopping with them for some time and when I say, "when things go right, they go right, no issues" but when they go bad man they go BAD!

My latest order was placed during a sale on all items, even new releases. I wasn't even going to place an order but the sale was too good to pass up. Oddly when I placed the order and the invoice went through, the prices all reverted back to original pricing and there was nothing I could do. Hugely disappointed.

A few days go by and 1 out of 3 items are shipped. 1 item was on preorder, get that, 1 shipped and the other........??? So I emailed Customer Service. Their level of comprehension on my question to how I was answered, it was like they didn't even read my email. So I had to email again. The next time they state that they refunded the item as it was sold out. Well it was still showing available on the web site so I queried that to no reply. Then noticed the amount refunded was not the price I paid but quit a bit less so I issued another email questioning why? I shouldn't be charged taxes, restocking fees or shipping on an item that never left the warehouse. Finally I get a response of sorry we will refund the difference. 3 days later and nothing refunded to my paypal account. I'm not even sure I want to continue chasing this down but I sure will debate future purchases.

I absolutely love their leggings. The best I own. Great support, stretch, not see through. The only downside ordering from them are customs. Be prepared to pay 50% of the order in customs when ordering from Europe... which is a shame. I WOULD ABSOLUTELY order just from them if they would take care of this.

Order a Pair of leggings for my Girlfriend for Christmas she opened them and they had a hole in them. I messaged customer service about getting another pair cause she was super excited about trying there leggings. They just sent the money back that i paid for the leggings, than emailed and said sorry we sent you a refund. So i asked why they would just send a refund since i would prefer a replacement, they just said they have none in stock. So than i asked if they wont send a new pair could i get my money back for the shipping and duties i had to pay than to get them. They said no thats your problem. Horrible customer service and obviously not a good product if they come brand new with a hole in them. To tell a customer that your problem like wow. First time buying from them and the last.

Overall seems like a good brand. I got a few different styles of leggings. One ribbed pair, which have been great so far, and the silhouette leggings. The silhouette leggings were my favorite pair of leggings I’ve ever bought, at first. They were buttery soft and are great to work out in. After a few washes the started to pill all over and don not have that same buttery softness I really liked about them.

First pair I bought they were nice a Lil on short side for regular fit. I ordered my second pair of a new launch some flare legging and they were HORRIBLE! I got same size as before they were soooooo small not "black" as described more a dark gray and completely see through !!! If I just bent over I would be completely naked !!!! I spent 74$ for that ?! See through unwearable leggings? That's wild quality for that prize! I think I'm done buying from buff bunny I was so bummed about that purchase. I could get that quilty from Amazon for less . Staying with lululemon forever at this point . SMH brands need to just stop over hyping unusable clothes 😒

Love their joggers so much!! So soft and comfortable, perfect lounge pants.

I ordered from Buffbunny for the first time and has since placed two additional orders. For my first order, I tried their Legacy shorts and bra tops. They were shipped within the week and arrived in timely manner. The legacy shorts are thin but still compressive enough that they are supportive. The cut is very flattering. Washed them inside how, line dried, wore them out for my leg day workout. Came back home to find that the material has started pilling! I contacted customer service to no answer. Followed up after giving them a few day since I did contact before the weekend. They did eventually respond and gave me their website's return/exchange policy blurb. Long story short, they ended up refunding me after some more communication. Like I said, I ended up purchasing from them again because I ended up loving their bras. I haven't tried any other of their leggings since but I just hope they last!

Been ordering buffbunny for close to 10 years
Never had issues with customer service , either with cancelling an order or doing a return, amazing clothes ♥️
Fit is true to size and really size inclusive

I ordered the airbrush sportsbra in xs, ribbed seamless scrunch legging (xs) and short (s) and I LOVE THEM. True to size and the most comfortable material.

Shipping was about 2 weeks (to Norway) which I often experience when local taxes and duties are not included - not a complaint but international (norwegian) shoppers should be aware of this.

ordered the fastest shipping option which costs £30 and its been 2 weeks. still not even left the US. completely BS. dont order the fastest one if ur international.

Absolutely love every item I’ve received. Amazing quality such cute stuff!!

I have ordered multiple times and absolutely love this brand. Some of their styles fit differently (even though it’s the same size, obviously different fabrics fit differently). The grounds app is the absolute best too. I have never had an issue with this brand or their customer service. I will continue to come back because of the quality and customer care.