Bugg Ease Reviews 90

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its quality and excellent user experience. Many people commend the staff for their helpfulness and extensive knowledge, making the purchasing process smooth and enjoyable. The delivery service is frequently mentioned as swift and efficient, with many customers receiving their orders promptly. However, some customers experienced issues with delivery, noting delays and missed delivery dates. A few reviewers also reported problems with product durability, requiring repairs or replacements sooner than expected.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising its quality, ease of use, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and efficient... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent design,... See more

User experience

People report positive experiences with the user experience. Customers highlight the simplicity of purchase,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can just reiterate everyone’s experience with this company. Did my research and knew what I wanted. 10 minutes on the phone and Jon matched everything I wanted. Had the buggy at my home address... See more

Rated 5 out of 5 stars

My second buggy from Bugg-ease. Great service from purchasing my first buggy which gave me freedom to play golf. I have now replaced this with another and the service and friendliness of all the sta... See more

Rated 5 out of 5 stars

Contact with Matt and Jon has always been good, but when my new buggy was delivered and found damaged during delivery their response was excellent and a second buggy delivered within 2 days. Cannot co... See more

Rated 5 out of 5 stars

Matt organised a home trial. Just what I needed to reassure me that a 76yr old female could load and unload the buggy from a car. Ordered and arrived swiftly. Was able to drive off the delivery pallet... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

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Rated 5 out of 5 stars

Top quality product from a top quality company

To say it's the best thing I've ever done might be a stretch but it certainly ranks well up there. Right from initial contact (with Matt) through the purchase process and the final delivery, it was a pleasurable experience. It's so refreshing to deal with a company that actually allows you to speak to someone. As for the buggy it's self, I can definately say it is a super machine that handles very well It's so nice to still have some energy left when I come off the course. It's comfortable (in the Captain's Chair). It's a nice thing to look at, and fits nicely into the car. So hats off to Jon and Matt and the Bugg-Ease company. Highly recommended.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Single Seater Buggy

I needed a single seat golf buggy and contacted Matt at Bugg-Ease. He answered all my questions and suggested that I come over and have a trial on one. When I said I live in Scotland he told me to go to Golf Trolley Works in Glasgow where Jim Murphy, who services them for those in the north, will let me try one out. I did this and was extremely impressed - especially with the room you have for placing your feet. You are not cramped up. I went back and bought one from Matt. It was delivered to Glasgow 4 days later. It has a fantastic battery range - just 6% usage for 18 holes that I played the first time I used it. Wide front wheelbase makes it very stable. Easy to load using the ramps. Would recommend Bugg-Ease to everyone. Matt & Jon at Bugg-Ease and Jim and Jonathan at Glasgow are so friendly and helpful. Fantastic Machine.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great personal service and a fair deal

Great personal service and a fair deal. Jon was extremely helpful, and gave an excellent professional service.The Buggy performs well and is as it says. Was nice to deal with Jon - the same person on the phone. The videos are a good resource. Purchasing with VAT exemption, delivery arrangements to the golf club and assembly instructions, were all straightforward. The 2 parts of the Buggy were slightly heavier for me than I was used to but the new ramps are sturdy and a great help . Easy to get in and out of the car with a little practice. I bought the new buggy without their battery and used my previous one. Jon kindly arranged for the different connectors to be put on to suit my battery and gave me a competitive price. Absolutely no hesitation in recommending all round. Special commendations to Jon for the way he dealt with all my requests. Thank you.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Direct contact with customer

Direct contact with customer. supply centres for viewing trying. I went to Glasgow they were great.
I spoke with matt who answered all questions. they are all friendly and helpful.
The buggie is very good easy to handle and drive. Once you have put it in and out of car a couple of times it is simple. I have had it a month now and would defiantly recommend this buggie and company 5 stars all the way.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

After careful online review of options

After careful online review of options, I chose Bugg Ease to purchase my ride on. Such excellent quality of service is rare but I can unequivocally commend Matt and John - Bugg Ease process and service delivery is first class. moreoever, I now have my ride on and the product is every bit as good as the servicve provided. At one point, John told me that they work with golfers with the implicit trust and faith that epitomises the game - excllent product and service

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Met John at his warehouse after making…

Met John at his warehouse after making appointment,40 minutes later I,m driving home away with a brand new buggy in the back of my Dacia Sandero. John gave me a full demonstration off both types of buggies and was very impressed, he was very knowledgable and helpful would definitely recommend this company and John to anyone. Used buggy first time yesterday did 18 holes no problems plenty of charge left and so easy to get round. Quality product and quality staff,

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional team.

Just to let everyone know the buggease team are so focused on customer care I think ist unparalleled, they are polite knowledgeable and will always got that extra mile , having been a customer for many years now I consider them good friends, for golf buggy requirements they are the boys to call.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Stop looking for a buggy-Go straight to Bugg-Ease

Matt brought a buggy to my house (West Mids), explained everything and then let me test drive it. I loved it! I had arranged to see another buggy that day so didn't want to commit to a purchase straight away. Matt allowed me to keep the buggy and for me to return it if I chose another one. I chose Bugg-Ease and I'm so glad that I did. Everything about this company is first class and the 'At home' warranty is fantastic. I have used the buggy 5 times so far and it's great. If anyone out there is looking to buy a buggy just go straight to Bugg-Ease. You won't regret it and the price is fab too. Well done Bugg-Ease!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Product and Service!

If you take the trouble to read through the reviews for Bugg-ease, you will be really impressed, no there isn’t a bad one… and there shouldn't be! Bugg-ease may be a small company but they sell a first class product and provide a superb service. When I first contacted Jon enquiring about purchasing a buggy, he was so helpful and so confident of his product. I live over 200 miles away from Bradford so visiting the showroom to view and test the Buggy was not an option, but Jon asked me what specification I was interested in and he arranged to send one down for me to try without obligation ‘try it for a couple of rounds’ he said ‘if you like it, you can pay me… if not, I will come and pick it up’ You can’t get fairer than that and of course I ended up buying it.

In the 10 months I have owned it, I have had a couple of issues with the Buggy, one of them was my own fault. However Jon soon arranged pick up, repair and return within 7/10 days…. brilliant service! I cannot recommend this company, the Buggy itself and the service which Jon and Matt provide more highly.

To quote from Bugg-ease website ‘we still believe in simple old-fashioned values of quality and honesty, whilst providing you with a fantastic golf cart at the best price with no hidden extras’…. So true, I am one very happy and satisfied customer - thank you Jon & Matt!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

The best buggy

I haven’t had the chance to
Use my new buggy, but I can only say the professionalism of Matt And Jon is amazing- from the enquiry to the delivery the service has been fantastic. If you like me need a buggy to enjoy your favourite pastime, then look look no further than Bugg-Ease. If you don’t have a spot at the golf club, then a standard garage is perfect as who gets a car in these days anyway-the buggy fits in a standard hatchback with ease and is so quick to load/unload- so impressed. You won’t be disappointed.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

I bought one of the single golf buggies…

I bought one of the single golf buggies because I can’t walk round a golf course anymore and it is perfect. The company is a small company but extremely well run. It turned up when they said it was gonna turn up and I’m extremely happy with everything about it, I would definitely recommend them. You can buy cheaper but you won’t get better.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Decided to change my single seater golf…

Decided to change my single seater golf buggy and traded in my old buggy for a reconditioned one from this company, 1st buggy supplied I had problems in the battery would not charge, the company sent replacement part - still had problems and on 2 occasions the buggy packed up on the golf course.
Contacted both Jon & Matt and they decided to replace the complete buggy and battery at no extra cost. 5 star service and very good product - there is a policy of no problem is too great - would recommend both the product and after sales service
David Carr - Dorset GCC

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

BARGIN ON WHEELS

Purchased a four wheel golf buggy approx 1month back from Bugg ease, was delivered in two days, great price, extremely competitive cost. Was easy to dismantle and place in the back of my Hyundia , taking no seating area away. Have used regularly since purchased and it has proved to be substantialy built,easy to use and most of all,reliable. So dont be fooled by the cheaper versions on the market, like i was previously, because this Buggy is not only available at a good competitive cost, but reliable and worth every hard earnt penny

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Drove from Hertfordshire to Bradford to purchase a refurbished buggy. Well worth the trip and received excellent service and a great deal from Matt. If you need a buggy, Bugg-Ease is the company to use.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

A true pleasure to do business with

A true pleasure to do business with. John and Matthew are passionate about their product and rightly so. Very impressed with the buggy. It is everything they purport it to be. Don’t hesitate!

October 25, 2024
Unprompted review

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