Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.
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See what reviewers are saying
No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy,... See more
Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "h... See more
Bunker has been great, very high-touch onboarding experience as long as I stay proactive. They sourced really competitive quotes, went out of their way to fit my idiosyncratic requirements, and saved... See more
Company details
Written by the company
Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises. Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Contact info
5325 Wall St, Ste 2455, 53718, Madison, United States
- 877-968-9108
- support@buildbunker.com
- buildbunker.com
3.0
Average
815 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Very professional services.
May 13, 2022
Excellent customer service
May 5, 2022
Initially I got a policy quote which I…
Initially I got a policy quote which I was not happy with. I was having problem reaching an agent to talk to. However, once I got talking to Spencer, he was great. The policy got issued within hours.
April 26, 2022
Reply from Bunker
Hi Janine, it looks like we sent your corrected COI earlier today. If that wasn’t received try to check your spam folder or reach out to us as support@buildbunker.com with urgent in the subject line so we can address it further. Thank you for using Bunker!
Got charged after formally requesting…
Got charged after formally requesting to terminate the insurance.
April 21, 2022
Reply from Bunker
Hey Heredan thanks for the feedback. Note that when there is an outstanding bill or invoice it does not get voided. When you cancel your credit gets applied to the next billing cycle. If you need any assistance interpreting your bill feel free to reach out to us!
Top Notch Customer Experience
I appreciate Bunker's clear communication from initiation to renewal. They make me feel like a valued customer and I appreciate the ease of use on the website. Their customer experience is top notch.
April 14, 2022
Quick easy and convenient experience.
April 7, 2022
Good follow up
It was difficult getting someone to assist me, however once I spoke to the representative he was very good at getting me what I needed. At a time when customer service is vital in competing markets, response time to the client is important. By not having a live person answering the phones, you risk losing potential business from people who do not have time for "call backs". Spencer was excellent at getting back to me once I voiced my concerns and reviewed all of my insurance options. It didn't take long for the policy to be in effect and to complete my coverage needs.
April 2, 2022
Polite, professional and efficient.
The turn-around from request for quote to completed deal was super fast -- all in under two hours. Stephanie was polite, professional and efficient. She did a terrific job
April 2, 2022
Fast and affordable coverage in the…
Fast and affordable coverage in the market. Good for small businesses.
March 30, 2022
Surprisingly easy
Fast. Easy. Extremely convenient for a self employed type who doesn’t have time to deal with business management stuff
March 29, 2022
Highly recommend them
I had a great experience with my insurance purchase for my business. Spencer my representative went above and beyond to help and guide me through all steps. Thank you very much for making this step easy and smooth for me.
March 25, 2022
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