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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient ordering process and the prompt delivery service. Many highlight the helpful and polite delivery drivers who often go the extra mile to place goods conveniently. The products are generally well-regarded, with many finding them to be as described and of good quality, and the overall service is frequently described as excellent. However, some customers experienced issues with product descriptions not matching the received items, such as fence panels not being fully framed or paving slabs having incorrect dimensions. A few people also mentioned minor communication problems regarding delivery times or felt that staff could be more courteous when handling inquiries.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the promptness, with... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the online ordering system... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and fast... See more

Product

Users describe positive interactions with product. Many customers praise the good quality items, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering on line was quick and simple. I had an email later the same day to say delivery would be the next day! I had to ring up to ask if they could change the delivery to Tuesday and the man who... See more

Rated 4 out of 5 stars

Had problem with order but sorted very efficiently

Company replied

Rated 4 out of 5 stars

Ordered 20mm paving slabs off website. Staff phoned to arrange delivery, even bothered to locate us on Google Maps and enquire about the road conditions. Delivery was stated to be "First Thing" but ar... See more


Company details

  1. Building Materials Supplier
  2. Building Materials Market
  3. Building Materials Store

Information provided by various external sources

We are one of the largest independent Builders Merchants! Buildland Ltd is a family run business with over 80 years of experience. We provided building materials to trade and pubic. Buildland supplies product lines of general building materials, timber, plumbing, insulation, porcelain, bathrooms, landscaping materials and much more! The company has also created new jobs and opportunities for both its staff and customer base. Buildland will continue to develop its strong innovations and ideas by partnering with industries and companies to become more competitive and productive, creating new jobs and opportunities as a result. The company now offers a FREE Brick match service for potential and future customer bases, both general and public.


Contact info

4.1

Great

TrustScore 4 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service. I sent an email for a quote including delivery and received it within minutes I then received an email to pay and they were delivered the following day. I would definitely recommend BUILDLAND

June 4, 2025
Unprompted review
Rated 2 out of 5 stars

Fence panels not as described on Website

Ordering and delivery was very efficient and there was no problem when I needed to change the delivery date.

However, the fence panels that were supplied were not as exactly described on the website. Within the description it states, and I quote “Our closeboard fence panel range is fully framed to offer superb stability and long-lasting strength” additionally the front view images depicted a product that is fully framed. Both the the 6ft x 5ft and the single 6ft by 4ft panel I received were not fully framed.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Fingers burned but lesson learned…….

Delivery was ok & on time but builder doing my project over ordered sand & cement. The order receipt clearly states that ANY unopened items can be returned within 14 days for refund, subject to a restocking fee, t&c apply (t&c and buried in their website somewhere). Fair enough. However, despite this very clear and seemingly strightforward statement, the t&c exclude certain items, so the statement is factually false.
I have raised a dispute with my credit card company for payment. Lesson learned and competitors can look forward to my trade for my future projects.

June 3, 2025
Unprompted review
Buildland logo

Reply from Buildland

Thank you for your feedback — we’re sorry to hear you’re disappointed.
To clarify, our returns policy allows for unopened items to be returned within 14 days, subject to a restocking fee, as stated on your receipt. However, as is standard across all builders’ merchants, perishable goods such as cement, sand, plaster, and similar materials are excluded from return due to the risk of contamination and safety regulations. This is clearly outlined in our full terms and conditions, available both in-store and online.
We always recommend confirming quantities with your builder before placing an order, as we are not responsible for overordered materials. For reference, items such as unopened packs of bricks and blocks are eligible for return with a restocking fee.
We understand your frustration and are sorry that this experience didn’t meet your expectations.

Rated 5 out of 5 stars

Great service really good value for…

Great service really good value for money will use again

May 29, 2025
Unprompted review
Buildland logo

Reply from Buildland

Hi Paul,
Thank you for the great review! We're glad to hear you were happy with our service and found good value in what we offer. We really appreciate your support and look forward to serving you again soon.

Rated 3 out of 5 stars

No communication regarding delivery

The ordering process & materials were all good. The only disappointment was with the courier company that delivered it. There was absolutely no contact from them with a date/time of delivery. I was on another site 40 minutes away when I was contacted by the driver who was dropping off! Not his fault but I had to leave my job to go & move them from the pavement that he’d left them on! Better communication from the courier company or BUILDLAND would definitely be a plus going forward!

May 19, 2025
Unprompted review
Buildland logo

Reply from Buildland

Thank you for your feedback. We are continuously working to improve our services and your comments are very important to us. We will make sure to pass on your feedback to the haulage company and take steps to improve our communication going forward. We appreciate your business and hope to provide a better experience next time.

Rated 5 out of 5 stars

I had created an ambiguity whilst…

I had created an ambiguity whilst ordering on line but it was sorted efficiently and the order was collected. Competitively priced materials which is the first reason for going to Buildland I will defiantly be looking to at their prices on further projects

May 12, 2025
Unprompted review
Buildland logo

Reply from Buildland

Thank you so much for your feedback, John! We’re glad to hear that our team was able to resolve your order efficiently and that you were satisfied with our prices and service. We appreciate you choosing Buildland and look forward to assisting you with your future projects. If you ever need any help or have further questions, please don’t hesitate to reach out!

Rated 5 out of 5 stars

The process of ordering on line was…

The process of ordering on line was easy and navigating the well designed website had no problems. The prices for the five items purchased were
Competitive. Delivery was in 48 hours. The driver was very helpful and placed the goods in my most convenient spot. Much appreciated by a very senior citizen.

May 15, 2025
Unprompted review
Buildland logo

Reply from Buildland

Hi Anthony,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're delighted to hear that you found the ordering process smooth and the website easy to navigate. It's great to know the pricing met your expectations and that your delivery was prompt and helpful.
We especially appreciate your mention of our driver’s assistance—it means a lot to us that we could make the experience convenient for you. Your feedback truly brightened our day!

Rated 5 out of 5 stars

Impressed!

Ordered online. Website very easy to use. Prompt delivery. Driver very helpful. Good service

May 19, 2025
Unprompted review
Buildland logo

Reply from Buildland

Thank you so much for your kind words Shirley! We're thrilled to hear you found the website easy to use and were pleased with the prompt delivery and helpful driver. It's always great to know our service is making a positive impact. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great service,driver and sales staff a credit

Ordered on the phone MOT 1 and slabs, added to order the next night sand and cement, delivery day driver made sure my wife was happy with and did everything he could to save us having to move it more than we should, really good service driver a credit to the company

March 21, 2025
Unprompted review
Buildland logo

Reply from Buildland

Thank you, Clive, for taking the time to leave such a thoughtful review. We’re delighted to know that our team and driver could make your experience a positive one. It’s always our goal to go the extra mile for our customers, and your feedback reassures us that we’re on the right track. We look forward to serving you again in the future!

Rated 5 out of 5 stars

The Lord of The Builds !

There was a time when a trip to the builders merchants filled many of us with fear. Being prepared for a whole lot of difficult questions and smirks from behind the counter.
Not at Buildland ! The staff were brilliant. Helpful and friendly.
The website and ordering service is easy to use and the prices are very competitive. The best thing about Buildland is the communication. Very quick response times and delivery on time.
Thanks to all at Buildland. I highly recommend you.

November 9, 2024
Unprompted review
Buildland logo

Reply from Buildland

Thank you so much for your fantastic review, Antony! We’re thrilled to hear that you had such a positive experience with our team and found our website and service easy to use. Communication and customer satisfaction are very important to us, so your feedback means a lot. We truly appreciate your recommendation and look forward to serving you again in the future!

Rated 4 out of 5 stars

Ordered Bricks

Ordered Bricks, sand and cement online with no issues from Coventry depot. The delivery was on time and dropped at the kerbside with no damage to material. The delivery driver was excellent.

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

Redditch Branch.

Redditch Branch.

I'd ordered my materials and went out into the yard and gave my ticket to one of the forklift driver's and waited for it to be picked.

I waited 15 minutes for this and when it arrived he'd brought out what was meant to be Yellow/orange bricks and they were green and covered in moss...

After I'd loaded up the exact amount of bricks he was telling me there were to many, so I proceeded to do a re count.

When we'd confirmed I was correct he told me to F off in a threatening manner.....

So be carful if you visit this Branch.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting behaviour Mat

Disgusting behaviour towards a member of the public on a public street. Bullying and intimidation by some manager/owner called Mat. Obvious now why company has such a poor review rating.

July 2, 2024
Unprompted review

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