Buildworld Reviews 

I'd give them 0 if I could. I ordered a door on the 18th March and still haven't received it, despite 4 visits from their delivery drivers on 4 separate dates. They have twice delivered the wrong door. Genuinely astonishing how bad their service is.

Their customer service is appalling, it's just a barrage of confusing, conflicting emails. They'll say one thing as the delivery company say another. Excessive, inaccurate communication from both sides.

Only worth it if you've got loads of time and energy to waste and are happy to repeatedly wait around so they might deliver the product you ordered. If you except to purchase a product, pay a hefty delivery fee and get what you paid for, don't use them.
They've ignored my requests for a refund on multiple occasions now.
I'll be contacting Trading Standards/Citizens Advice/my bank to force a refund tomorrow. Truly appalling. The worst sales experience I've ever had.

They provided me with an excellent product at a good price. Delivery was delayed a bit by the manufacturer, but they chased them up for me so pleased all round with the service i got.

Prompt delivery as advertised

It seems the lies continue, this door that was in stock, but delivery was delayed due to them finding it was damaged!!! The delivery finally arrived, it took 3 weeks, rather than the 2-3 days it was supposed to.
Was it delivered by BuildWorld I hear you ask, or a delivery company on their behalf?
No, of course not, it was never in stock, it was delivered directly from the factory by the manufacturer. The conclusion is that rather than using Buildworld you are far better of avoiding them and their constant lies...

Extremely disappointed with this company. Ordered an oak door to complete a garage conversion. Order was confirmed money was taken from my account. Expecting delivery tomorrow (8/4/26) everything seemed to be going to plan. Then bang received a email to say they couldn’t fulfil the order as the door is out of stock. Even though it was in stock when it was ordered and is still showing in stock online today. This has left me scrambling around trying to source a replacement to allow the door to be fitted this week. Definitely won’t be buying from this company again.

I ordered internal doors. Email responses were less automated than some sites and didn't get despatched, out for delivery etc on all items, but they turned up on time and I got prompt responses when I emailed. Saved money as opposed to other sites and received a refund for the one door not in stock.

Great support, exactly as ordered and delivered perfectly as predicted. Price was way more value than other suppliers for exactly the same door.

Very pleased with quality of doors and the service received

This is a company where if it goes right it goes ok.... but if it goes wrong, you're in a world of pain.

I had received what I had ordered, but builder had got the measurements wrong, needed 27" doors instead of 30".

The policy BuildWorld have is for any return 40% restocking fee, they will not arrange collection and there's a surcharge of £142.00. Day light robbery. They don't accept exchange. I will have to put a new order in for them and therefore pay the 40% fee. They will only keep the doors to resell later.

I wanted to exchange but now just seems I'm going to hold on to these doors / sell them on Ebay or Facebook and never recommend this company.

Edit: I recieved passive aggressive communication from Mansoor at buildworld..... as a result of this review. Kind of them?

"Thank you for your email. As you have raised your concerns on Trustpilot, I would like to clarify the information that was previously provided:..."

Mansoor went on to describe the obnoxious policy in place, the steps up to the point of delivery (as if I was not involved) and the fees the company would incur... forgive me, im not feeling very sympathetic.

Just another example of poor customer service.

I would also like to add the disregard this company has for their delivery driver. Poor man was on his own having to handle multiple heavy doors, glazed and fire door rated. If you dont know these doors are really heavy and should really be 2 people handling this.

I helped the driver because I saw him struggling, but it should not be assumed Buildworld takes advantage of the kindness of their customers. Expect to take your own delivery if you order from here or witness a driver struggle to carry your delivery into your house.

Quick delivery! Good quality and price

I bought 4 doors for a set of cupboards. The quality was excellent and my client was very impressed with them. My only criticism was the website said delivery was £50 but then when you went to pay it was £68

We ordered a door over 1 month ago. Still not arrived. Think their suppliers didn’t have stock but this info was not available when we ordered. Not much feedback but lots of requests to rate them.

Don’t purchase from this company if you want to be ripped off when it comes to swapping doors over

Kept me informed of when the item would arrive. Came on time,

I had contacted customer service and one of the supporters called Muzammil provided exceptional and extremely helpful service, great customer care!

Had a bi-folding door for a difficult to use Bathroom, guess what? There was a gap in the middle when closed about just under a cm thick. So you could peek through, couldn't even get a refund as I'd have to pay the cost of purchase for its return. Now stuck with a door I can't use. Huge disappointment will avoid in future.

I have given this company 5 stars due to the fantastic customer service received from Muzammil. Unfortunately we had issues with our order and this was due to their supplier and not Buildworld directly Muzammil always responded to my emails promptly. He was consistently helpful, polite and proactive in getting the problem resolved. So refreshing in a time when customer service is all but non existent in some companies! A real asset to Buildworld 😊