Bulb Direct Reviews 158

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The online catalog makes it easy to find what we need and get replacement bulbs quickly. In the event that they don't have what we need in stock, their courteous and helpful representatives reach out... See more

Rated 5 out of 5 stars

I've been buying light bulbs for my photo equeipment from Bulb Direct for many years and have always found exactly what what I need quickly and efficiently. This time around I was having proble... See more

Rated 5 out of 5 stars

Bulb Direct staff were very helpful in suppling my old and out of production lamps. Polite and Friendly emails made a very pleasant and easy transaction. A Special thank-you for helping to process... See more

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4.9

Excellent

TrustScore 5 out of 5

158 reviews

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Rated 2 out of 5 stars

still waiting

Ordered my bulbs on 12/12, today is 12/31 and I am still waiting to receive my order. I had to call in on two separate occasions, but finally was told that I should receive them on 1/4. There was no notification from the sales representative, and online communication that the bulbs were on back ordered, so assume the order was just lost in the holiday shuffle. Almost three weeks to get bulbs sent to me is way to long to wait.

December 31, 2015
Unprompted review
Rated 5 out of 5 stars

Clear and concise ordering and delivery

This was a split order with number of bulbs ordered not completely in stock. Partial order was delivered in two days with the remainder to be sent ASAP.This supplied our immediate needs and was appreciated. We will order as need arises.

December 30, 2015
Unprompted review
Rated 4 out of 5 stars

My go-to source for special bulbs

Your sight is easy to use, easy to find what I need, reasonable pricing and great service and delivery. The hardest part for me is remembering that it's Bulb Direct (singular not plural - because we're not gardening).

December 9, 2015
Unprompted review
Rated 5 out of 5 stars

The ONLY Place for Bulb Replacement

The online catalog makes it easy to find what we need and get replacement bulbs quickly. In the event that they don't have what we need in stock, their courteous and helpful representatives reach out to ensure they can fulfill our lighting needs. Delivery is almost always ahead of schedule and pristinely packaged. We won't go anywhere else, Bulb Direct has everything we need and great customer service on top of that.

December 1, 2015
Unprompted review
Rated 5 out of 5 stars

Recent Purchase

Bulbs Direct made the process of finding the 'hard to find' bulbs I was searching for very easy. Delivery was quick and exactly what I needed.

November 23, 2015
Unprompted review
Rated 5 out of 5 stars

Bulb Direct is fantastic!

I've always found the bulbs I need at excellent prices. Ordering is quick and easy and delivery is speedy. I won't go anywhere else for bulbs.

November 20, 2015
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

Customer Service is great! I had ordered a part that had been discontinued, they quickly found a replacement, let me know about it. The new part was approved on my end and the order went through with no problems. Speedy delivery!

November 6, 2015
Unprompted review
Rated 4 out of 5 stars

Order for a bulb for an ancient slide projector

I can't really rate the service because I ordered the bulb and received notification that it was sent, but I haven't yet received it. I have ordered from Bulb Direct in the past (for the same ancient projector) and received the proper bulb in an acceptable time frame.

November 4, 2015
Unprompted review
Bulb Direct logo

Reply from Bulb Direct

Gretchen,

We are sorry that you have not received your package yet. After taking a look at your order, you should be receiving your package today or tomorrow. Unfortunately, because we are located on the east coast and you on the west, shipping does take 5-7 business days. If you have any questions or concerns, please feel free to give us a call 1-800-772-5267.

Thanks again for choosing Bulb Direct!

Rated 5 out of 5 stars

Customer service was great

Bulb Direct had the bulbs I needed and call to ask to make a change in supplier as the one I picked was on a long B.O. Customer service was easy to work with and I got the materials as needed. I will be using Bulb Direct when ordering bulbs again in the near future.

October 14, 2015
Unprompted review
Rated 5 out of 5 stars

Great Experience

I've been in Management for 39 years and have yet to experience a more friendly step by step order form on line. Also, the bulbs I ordered were exactly the perfect fit and price was favorable. I recomment BULB DIRECT to all.

October 13, 2015
Unprompted review
Rated 5 out of 5 stars

Sarisfied customer

I found exactly what I needed, had a phone call from the company to confirm the mailing address, and received prompt delivery of my item.

September 20, 2015
Unprompted review
Rated 5 out of 5 stars

Bulbs in stock and shipped fast

Have used Bulb Direct several times now. They always have specialty bulbs in stock. They pack well and ship fast. I will continue to use them.

September 11, 2015
Unprompted review
Rated 4 out of 5 stars

First Order

Easy to understand website for identifying and ordering mini-bulbs.
Easy to complete my first order, though the site had an address glitch.
Real people emailed and phoned to get ship-to address nailed down - now that is unusual.

September 8, 2015
Unprompted review

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