BULBi Reviews 13,969

Reply from BULBi

Oct 20, 2025

Dear Carol,

Thank you for your feedback. We’re sorry to hear that your narcissi bloomed earlier than you expected.

According to our records, your bulbs were scheduled for delivery in the first week of Septembe. We therefore don’t quite understand what went wrong with delivery date. So sorry!

Please note that the Narcissus Paperwhite Ziva variety you ordered is specially prepared for indoor forcing. These bulbs are designed to bloom early, even during winter, which is why they have flowered sooner than outdoor spring varieties.

We recommend planting them in your garden after flowering. They will then naturalize and bloom again outdoors in the following spring season.

Once again, we apologise for the confusion. This is valuable feedback for us, as it helps us identify areas for improvement. We hope you will nevertheless enjoy the daffodils in bloom and wish you a pleasant day.
Kind regards,
Evi – Team BULB

Reply from BULBi

Oct 20, 2025

Dear Christina,

We are very sorry to hear about your recent experience and sincerely apologize for the delayed delivery and confusion around the tracking information.

Due to exceptionally high demand this season and because we always carry out extra quality checks on our bulbs before dispatch some orders, unfortunately, took a few days longer to be processed than planned. We’re happy that so many customers have chosen to order from us, but it did mean that our logistics team fell slightly behind schedule.

Since flower bulbs are a fresh, seasonal product, it can sometimes be difficult for us to predict the exact packing moment, especially when a harvest arrives later or requires an additional inspection. We are already working internally to improve this process to avoid similar delays in the future.

We fully understand that this does not change your experience, and we truly hope you will accept our apologies.

We have been informed that your order is on its way to you. You should have received an email with a Track & Trace link (sometimes this email ends up in your spam folder).
We hope you enjoy planting the flower bulbs and, of course, enjoy watching them bloom! (Camassia and tulips humilis are beautiful flowers that come back every year!)

Kind regards,
Evi – Team BULBi

Reply from BULBi

Oct 17, 2025

Dear Veronika,

We’re very sorry to hear that most of your bulbs didn’t bloom as expected. Your order was placed in October 2022, and the bulbs were intended to flower in spring 2023. If such a large number failed to emerge, this usually indicates external factors rather than bulb quality, for example, heavy rainfall, poor drainage, or garden pests that may have damaged the bulbs underground.

We always offer a 100% flowering guarantee and would have gladly helped you at the time if we had known there was a problem. For any future orders, please don’t hesitate to contact us as soon as you notice something unusual, we’ll make sure to find a suitable solution right away.

Kind regards,
Evi – Team BULBi