BullionGiant.com Reviews 

405
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, most reviewers were unhappy with their experience overall. Consumers frequently explained that their precious metal orders faced endless delivery delays, missing tracking numbers, and repeatedly broken promises regarding dispatch dates. People also noticed that the official website suddenly went offline completely, leaving them unable to reach customer support or get any answers. Consequently, extremely frustrated buyers felt forced to contact their banks directly to raise disputes and pursue full chargebacks. Some reviewers were happy with the fast delivery service, responsive communication, and secure packaging of their items. Consumers additionally appreciated straightforward ordering processes, fair pricing, and unexpected complimentary treats included with their purchases.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with many experiencing significant delays past... See more

Delivery service

Consumers find delivery service to be ambiguous, as experiences vary significantly between customers. Many... See more

Product

Clients share ambiguous opinions on product experiences, reflecting a stark divide between past satisfaction... See more

Website

People report negative experiences with website due to sudden closures and vanishing online pages. Consumers... See more

Payment

Customers consistently report negative experiences with payment, expressing frustration over delays in order... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have contacted the company on a few occassions via watssapp and by email and have not got a response. The bulliongiant.com website has disapeared and i am concerned this is fraud... In july i was as... See more

Rated 3 out of 5 stars

I just placed an order for the 31 August delivery benefiting from the discount they're offering. I spoke with the team and they seemed really helpful and reassuring. I've given 3 stars only because... See more

Rated 1 out of 5 stars

-100stars AVOID – PAID FOR GOLD, RECEIVED NOTHING Ordered and paid for several gold bars in July, promised dispatch 31st August. No gold, no tracking and no delivery date. Website went down, phone... See more

Rated 1 out of 5 stars

Still waiting for my order which was meant to be dispatched 28th Aug got no email from them to say they've changed the date now there dispatching it on the 4th of Sept which I don't believe it dies no... See more

Company replied


Company details

  1. Gold Dealer

About BullionGiant.com

Written by the company

logo

BullionGiant.com specialise in providing Gold Bars from the top brands at the very best prices in the UK. 
We are based in Central Manchester. BullionGiant.com only sell Pure Gold, no other metals or jewellery, which means we can pass on massive savings to you. 

We sell all the Top Brands: Umicore, Heraeus, Metalor, PAMP, Valcambi and The Royal Mint.

All our gold bars are Brand New and LBMA (London Bullion Market Association) Approved and all VAT FREE

Our Dynamic Pricing means that you will always get the Best Possible Price

We have no hidden costs, the price you see is the price you pay which includes Free Insured Delivery.

Our friendly team are always happy to help with any questions and are available Monday-Friday from 9am-5pm by calling 08004332424.

You can even contact us on WhatsApp, 07747246247.

We want to make buying and owning gold bars as simple as possible and have various payment options available. Card/Bank Transfer/Crypto.  

buy gold

FREE Insured Shipping on ALL Orders

No Hidden Fees

Completely FREE, Full Insured and Tracked Delivery. No Surprises when you get to the checkout. The price shown is the price you pay.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

405 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(405)

235 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never received - scam!!!

Placed an order on 04/08, was told it would be dispatched on 28th for next working day delivery. When I didn’t get a tracking number on 31st, I whatsapped them and they said unfortunately the delivery date has now changed to 4th… I repeatedly asked for a tracking no, never got one. Noticed that the website was down (WHICH SEEMS TO BE BACK UP NOW BTW) and the WhatsApp disappeared. It’s clear people are calling their banks & filing a dispute which is why they’ve put up a generic message on the website to make it look like they’re still fulfilling orders. SCAMMERS!!! They can’t get away with this!

EVERYONE GO LEAVE A GOOGLE REVIEW TOO - they're 4.8 star on there 🤬

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience

I placed an order few months ago and was told that my order would be delivered by the end of August (28 August). However, I still have not received my order. What is even more concerning is the complete lack of communication. I have tried contacting the company, including through WhatsApp, but I am no longer receiving any response. I have also been unable to contact the company through other available channels. At this point, I have paid for an order that has not been delivered and cannot get a meaningful response from the company. This is extremely worrying and has completely destroyed my confidence in Bullion Giant.

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

I believe they may have updated the…

I believe they may have updated the website to give people false hope and buy themselves more time. We should not be misled by this message. We need to stay alert, keep all our evidence, and continue reporting the matter to the relevant authorities and our banks.

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!!!!

I had ordered a gold bar and expecting it to be despatched end of last month and still there is no update on delivery date.
My email to their sales email addres bounced couple of times. The number mentioned for WhatsApp is not WhatsApp enabled.

Webiste was completely down until yesterday and now online with a single page.

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

Their website is back up now…

Their website is back up now…. I don’t get the brazen fraud. Someone is going to jail, luckily I didn’t spend much with Bullion Giant but I know people have lost 10s of thousands. There’s definitely grounds for a class action case here, but I know some people aren’t nice enough to go down the legal route… and it’s clear that Malcom and Miraj are both complicit in this.

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers , thousands of people not received orders join the Facebook page Bullion Giant Fraud, 150 members all not had orders expected on 4th August

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! Adi Malik has started a Facebook page for victims called BULLION GIANT FRAUD. Feel free to join, there's some good info on there.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Biggest Fraudster

Website shut down, WhatsApp no longer available, phone/customer service not working, and emails are not being answered. Orders remain undelivered. Extremely concerning situation — customers should exercise extreme caution.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Steps to take if affected...

Potential exit scam.

IF YOU HAVE BEEN AFFECTED BY BULLIONGIANT / BG METALS LTD, PLEASE CONSIDER TAKING THE FOLLOWING STEPS:

CONTACT YOUR BANK / CARD PROVIDER

If you paid by debit or credit card, contact your bank as soon as possible and ask about raising a dispute/chargeback for goods not received.

Keep and provide your evidence, including:

order confirmation

payment details

promised delivery date

emails/messages

contact attempts

REPORT TO REPORT FRAUD (ACTION FRAUD)

Please make your own report so your individual case is recorded and the overall scale can be assessed.

Include the company details:

COMPANY: BG METALS LTD
COMPANY NUMBER: 07842234
TRADING NAME: BullionGiant
WEBSITE: bulliongiant.com

Director details can be checked on Companies House:

Malcolm William Broadhurst

Miraj Ladwa

Please include your own order details, payment information and supporting evidence.

JOIN THE FACEBOOK GROUP

Search:

BULLION GIANT FRAUD

The group allows affected customers to share information, support each other and understand the steps others are taking.

KEEP ALL EVIDENCE SAFE

Save:

invoices

order confirmations

bank/payment records

emails and messages

screenshots of adverts, website pages and reviews

any attempted contact with the company

If you have been affected, please make your own reports rather than relying on others to report on your behalf. Every individual report helps show the true scale of the situation.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Contacted my Bank

Contacted my Bank. Told them about the reported issues with Bullion Giant including unfulfilled orders and website having gone down. They have accepted it as a fraud and promptly refunded my money. All terribly depressing and time consuming.

September 7, 2026
Unprompted review

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