Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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4.8

All reviews

(307)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

In my experience selling silver bullion…

In my experience selling silver bullion at spot price has been a failed mission but not at Bullion House. Called to enquire what price they would buy 10oz of my silver and Jonathan offered spot price to which I was more than greatfull compared to most other businesses who want to offer scrap price.
I highly recommend Bullion House as they are highly professional and are not out to rob people of there valuable bullion.
If anyone wants to sell or buy their gold or silver 100% go to Bullion House and ask for Jonathan, he is professional, polite and respectful and more importantly will offer the price which is deserved.
I will definitely be doing more business with Bullion House.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jonathan at Bullion House was very professional and friendly he made the process of selling some coins a great experience. I was very pleased and surprised how quickly the transferred of funds took.
Excellent service!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We had a few pieces of gold jewellery to sell. Had previously taken them to a local jewellers who gave us a price for all as scrap gold. Had the opportunity to meet Richard who gave us a valuation based on the half and full sovereigns within the jewellery plus the value of the gold. Total price offered was way over our first valuation so we decided to sell to Richard. Excellent service, will definitely recommend to family and friends

August 23, 2025
Rated 4 out of 5 stars

Silver coins that stayed overnight at bullion house

I had some silver coins passed down from my father. I had a good offer from bullion house to purchase them. The building is very nice and Jonathan was super helpful. The coins when tested in the silver machine weren’t quite fully passing the test. So Jonathon offered testing them over night on their larger machine. I was a bit worried about this , but jonathon gave me receipts and reminded me that it’s completely optional to leave them over night. Long story short they ended up passing the overnight test with flying colours and I got paid the next day :) , thanks Jonathan!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent prompt customer service with matching expertise, genuineness and professionalism. No query or question is too difficult, open honest on the level discussions, no pressure…

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Bullion House. Some time ago, I purchased both gold and silver through them and chose to keep it securely in their deposit service. From start to finish, their professionalism, transparency, and customer care have been outstanding. They made the entire process smooth and stress-free, and I’ve had complete peace of mind knowing my bullion is stored safely with them. I highly recommend Bullion House to anyone looking for a trustworthy and reliable company for gold and silver purchases and secure storage.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Recommendation for First Time Buyers

I am a new buyer of gold so had some hesitancies starting my gold building journey. However, Liam quickly put my mind at ease and provided me with tonnes of helpful information and guidance about the world of gold investment. Following our initial meeting, he was very responsive but kept me informed the entire way.

Overall, I'd highly recommend Bullion House no matter how experienced you are.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Bullion House is my trusted coin…

Bullion House is my trusted coin dealer!

I’ve been investing in gold for the past five years, but I’ve never received such outstanding service as the one provided by Jordan and Liam.

I’ve had both in-store and online purchase experiences, and in each case, I was well looked after. Jordan and Liam kept me informed every step of the way throughout the online order process.

Whether you’re an experienced collector or just starting out, I would highly recommend Bullion House.

July 21, 2025
Unprompted review

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