Purchased 3000 dollars worth of silver coins over a week ago...its gone missing and the communication is non existent and I'm kinda freaking out because im not getting any answers about whether im eve... See more
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See what reviewers are saying
The site is super easy to navigate. Easy click to see product in $U.S. or CAD. SIMPLE process to complete order and determine method of payment. Instant confirmation by email.. and best of all fast... See more
Wow! The excellent service and price was only eclipsed by the absolutely amazing packaging of my purchase. Delivery was flawless by FedEx via Staples for pickup. I will definitely be visiting Bullion... See more
I would highly recommend this co. whether you are buying or selling gold or silver bullion or coins. They are very fair and knowledgeable So far this is the best dealer that I have dealt with in th... See more
Company details
- #1 of 1 best companies in Investment Company
- #24 of 26 best companies in Alternative Financial Service
- #6 of 6 best companies in Cashback Provider
- #1 of 1 best companies in Gold and Silver Trading Company
- #2 of 2 best companies in Gold Dealer
- #2 of 2 best companies in Wholesaler
Written by the company
Bullion Mart is a Canadian company and North America’s leading exchange for physical precious metals; Gold, Silver, Platinum & Palladium. Call 416 928-0707
Contact info
Unit #105, 1060 Sheppard Ave W, M3B 0A7, Toronto, Canada
- +1 (416) 928-0707
- info@bullionmart.ca
- bullionmart.ca
4.0
Great
911 reviews
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Hasn’t replied to negative reviews
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Good service and clear instructions on…
Good service and clear instructions on the purchase and pick up process. Everything as expected. Would buy again.
April 5, 2024
Fast shipping and high quality items
Fast shipping and high quality items. Exceeds expectations.
March 18, 2024
Reply from Bullion Mart
We're delighted to have exceeded your expectations! Thank you for your kind words. We aim to provide fast shipping and high-quality items consistently.
Good and securely packing
Good and securely packing, fast shipping.Thank you.
March 22, 2024
Unprompted review
Reply from Bullion Mart
You're welcome! We're pleased to hear that you're satisfied with our packing and shipping. Thank you for choosing us. If you need anything else, feel free to reach out.
I am a satisfied reapeat customer
Web site easy to navigate. Quick reply to my questions over email. Easy payment. Quick shipment. Proper packaging.
March 18, 2024
Reply from Bullion Mart
We're happy to hear about your positive experience! Thank you for highlighting our easy-to-navigate website, quick email responses, easy payment process, fast shipment, and proper packaging. We appreciate your feedback and look forward to serving you again!
My first order was a complete success.
My first order went without any trouble.
Order was filled quickly and was delivered within 4 days in great condition.
March 17, 2024
Reply from Bullion Mart
We're glad to hear that your first order went smoothly! Thank you for sharing your positive experience with us. We aim to provide efficient service and deliver products in excellent condition. If you have any further questions or need assistance, feel free to reach out.
Reply from Bullion Mart
We're pleased to hear that you had a good experience! Thank you for choosing us. If you have any feedback or need assistance in the future, please don't hesitate to let us know.
Very good company.
All went very well. Reasonable delivery time and product was in perfect shape.
March 18, 2024
Reply from Bullion Mart
We're delighted to hear that everything went smoothly! Thank you for choosing us. If you need anything else, feel free to reach out.
Reply from Bullion Mart
Thank you for your kind words! We're glad you found our selection great, prices good, and shipping fast. We appreciate your business and hope to serve you again soon!
Reply from Bullion Mart
We're happy to hear that you enjoyed our selection, pricing, and speedy delivery! Thank you for choosing us for your needs. We look forward to serving you again soon!
Reply from Bullion Mart
Thank you for your concise feedback! We appreciate your satisfaction with our service. Please feel free to reach out if you ever need assistance in the future.
Efficient sale and quick delivery
Efficient sale and quick delivery . Answered my questions quickly. Will use again . Jennifer Harris
March 6, 2024
Reply from Bullion Mart
We're glad to hear about your positive experience! Thank you for choosing us. We look forward to serving you again in the future
I am not able to honestly comment on…
I am not able to honestly comment on the product as I did not receive it. It was stolen from my mail box the same day that I received a notice that it was to be picked up at the post office. A very long story. How ever, as the company goes they did as they said and delivered the item in a timely manner. I will try again and hopefully I will receive a product that I can then comment on.
PS. Any past items that I had purchased in the past arrived in perfect condition and on time.
February 24, 2024
Reply from Bullion Mart
We're truly sorry to hear about the incident with your package. We appreciate your understanding and patience. Rest assured, we're committed to ensuring your next delivery arrives securely and on time. Thank you for your continued trust in us.
Kind and courteous staff with fast…
Kind and courteous staff with fast secure shipping
February 24, 2024
Reply from Bullion Mart
Thank you for your kind words! We're delighted to hear that you found our staff kind and courteous and appreciated our fast and secure shipping. Your satisfaction is our priority.
No reimbursement for Package Stolen from Canada Post
My order (BM-37124) was stolen from the Canada Post office on Feb 2nd, 2024. I called Bullion Mart (on Feb 17th and Feb 24th, 2024) to inquire about the manner in which I will be refunded. Their employee (Vinod) said that I will not be refunded a single penny although Bullion Mart website says that all orders above $500 are insured. He said the lost parcel was a Canada Post problem, not Bullion Mart's problem. The police told me that in the past 2 weeks, 4 Bullion Mart customers, like myself, have reported thefts like mine.
BM's claim about insurance is false. I received an email from Bullion Mart on Feb 24th: "Your order is complete".
BM employee (Imran Akhter) asked me on January 26th to submit an "Enhanced Due Diligence Form", plus my utility bill and identity card. Which I stupidly submitted. And within 5 days of submitting the above, some criminal showed up at local Canada Post and picked up my parcel. Other bullion dealers do not ask me for all this information. Bullion Mart tricked me, by not dispatching my order for multiple days after I made the payment, until I submitted the above paper work. When I reported the theft to Bullion Mart, they were reluctant to even file a report with Canada Post but did after I insisted. They are running a scam by not insuring packages and leaving clients open to theft.
Extremely disappointing and misleading.
February 2, 2024
Unprompted review
Pickup timing needs to be proper
February 15, 2024
Reply from Bullion Mart
We appreciate your feedback regarding pickup timing. We'll work on ensuring more accurate and convenient pickup schedules in the future. Thank you for bringing this to our attention.
My e transfer was blocked b y their…
My e transfer was blocked b y their bank... my bank ,TD, suggested I not do business with this company and warned me against fraudulent activity. Since it was my first time with them I am gun shy now.
February 13, 2024
Unprompted review
Great service!
Quick, personal service, questions answered quickly, product delivered without a problem. Good company!
February 1, 2024
Reply from Bullion Mart
We're happy to hear about your positive experience! Thank you for your kind words. We strive to provide quick, personal service and are delighted to have met your expectations.
Excellent service
The price and delivery were perfect, actually I got shocked!! It was excellent experience.
February 1, 2024
Reply from Bullion Mart
Happy to have exceeded your expectations! Thank you for choosing us and for sharing your excellent experience. We look forward to serving you again in the future!
The ordering process was clear
The ordering process was clear; Bullion Mart replied to my questions in a timely manner and maintained communication throughout the ordering process; and delivery was smooth and fast.
February 1, 2024
Reply from Bullion Mart
Thank you for your detailed feedback! We're pleased to hear that you found our ordering process clear, appreciated our timely responses, and experienced smooth, fast delivery. Your satisfaction is our priority.
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