Honestly just another forgettable casino. Deposited 25, played maybe an hour, left with 2.50 and no memorable wins, no fun features, nothing. Didn’t have any technical problems, just felt like flushin... See more
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Requested £42 through Revolut on Friday evening... After that, the reference number changed after refresh. refreshing at lunch gave the same useless screen. That is exactly the sort of basic detail... See more
Spending history missed one debit card deposit. What annoyed me was that I noticed only because I checked before playing. I wanted a quick check, not a spreadsheet session. That is exactly the sort of... See more
i'm not even mad about the bad beat in poker, i'm just disappointed that my opponent called an all-in with 7-2 offsuit and actually got a full house. skill issue i guess.
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Confusing multi-currency
My account shows balance in EUR but some games display it differently, and cashier sometimes rounds numbers strangely. I always have to double-check what I really have.
Spending history missed one debit card…
Spending history missed one debit card deposit. What annoyed me was that I noticed only because I checked before playing. I wanted a quick check, not a spreadsheet session. That is exactly the sort of basic detail that should be clear.
The time-out page looked active at…
The time-out page looked active at first. After that, I noticed only because I checked before playing. control pages should reduce confusion, not create more. That tiny mismatch made the whole account harder to trust.
The chat queue put me at position 14.
The chat queue put me at position 14.
The issue was that the reply explained password resets instead of the payout.
I would rather wait longer and get one accurate reply.
It was a small issue until the account pages kept disagreeing.
£260 left my balance for withdrawal…
£260 left my balance for withdrawal last Tuesday.
Somehow, the request vanished from history while balance stayed lower.
I can wait, but not with three different answers.
The same detail was still wrong before bed.
Checked the payout page after my second…
Checked the payout page after my second coffee and saw £58 stuck there. Somehow, the amount returned to balance without an email. refreshing at lunch gave the same useless screen. I checked again later and the wording still had not changed same screen
I uploaded my utility bill and the…
I uploaded my utility bill and the profile stayed pending.
Somehow, the upload bar hit 100% then returned to zero. I spent more time reading the profile than taking the photo. My coffee went cold while I compared the pages.
Requested £34 through Revolut on Friday…
Requested £34 through Revolut on Friday evening.
What annoyed me was that the amount returned to balance without an email. my bank app was clearer than the casino page.
The whole thing felt more confusing than it needed to be STILL pending.
email support answered my screenshot
email support answered my screenshot. Then the promised email update never arrived. friendly support is not useful when nobody reads the thread. My coffee went cold while I compared the pages.. I checked again later and the wording still had not changed.
Emma said my documents were approved
Emma said my documents were approved. The issue was that a second document appeared only after the first passed. say what file is needed before blocking the payout. My coffee went cold while I compared the pages.
after two small sessions
after two small sessions, I tried taking out £110. Somehow, the amount returned to balance without an email. it should say failed or still processing, not both. The same detail was still wrong before bed.
the cashier accepted a £95 cashout…
the cashier accepted a £95 cashout while the train was late.
What annoyed me was that the reference number changed after refresh. my bank app was clearer than the casino page. It was a small issue until the account pages kept disagreeing.
My passport scan failed in the upload…
My passport scan failed in the upload preview. Somehow, support told me to check the page I had screenshotted. verification is normal, but guessing around documents is tiring. It was a small issue until the account pages kept disagreeing. same screen again
the welcome offer looked simple before…
the welcome offer looked simple before deposit. The issue was that max spin size appeared after I had already played. rules can be strict, but they should match. It was a small issue until the account pages kept disagreeing, honestly.
the reload banner showed one rule…
the reload banner showed one rule before activation... Somehow, cash balance got tagged as promo even after I skipped the offer. rules can be strict, but they should match. My coffee went cold while I compared the pages.
the lobby filter contradicted the front…
the lobby filter contradicted the front page. After that, a grey unavailable message replaced the game. the catalogue looks bigger than it feels. That is exactly the sort of basic detail that should be clear.
Cashback showed on the account banner…
Cashback showed on the account banner 14 March. Then support pointed me back to the same confusing rules. I left the bonus alone because the numbers stopped making sense. I noticed it because I checked both desktop and mobile.
The round on Live Roulette froze…
The round on Live Roulette froze halfway through. What annoyed me was that search results disagreed with provider filters. a ten-minute break became lobby troubleshooting. That is exactly the sort of basic detail that should be clear 😒.
Bonus terms were split between the…
Bonus terms were split between the cashier and promo page. The issue was that the progress bar barely moved because contribution was hidden elsewhere.
a promo can be average and still be clear
The round on Live Roulette froze…
The round on Live Roulette froze halfway through. Somehow, the game opened in demo mode while real balance was visible. the catalogue looks bigger than it feels. The whole thing felt more confusing than it needed to be.
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