Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
Company replied
Company details
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
823 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
scam
First i did search, and website showed that there is records about my car, and i did payment, after payment, checked again, another records found for my car.
June 24, 2025
Unprompted review
Reply from Bumper
Hi Kamandar,
Thank you for reaching out and apologies for any confusion or inconvenience.
Could you please elaborate on your concern so we can assist you accordingly?
Additionally, could you please provide us with more details about the specific information that you are seeking?
Please provide us this information by emailing us at support@Bumper.com and we'd be more glad to assist you.
Review of Company
Subject: Company website review
Dear Bumper LLC
I am writing to formally dispute monthly charges that began appearing on my account from your company starting in November 2024. I have no recollection of visiting your website, subscribing to any service, or authorizing any payments. These charges started when I was visiting the USA and have continued without my knowledge or consent.
As I do not recall any engagement with your service, I am requesting the immediate cancellation of any active account under my name or card.
This matter WAS NOT resolved properly, therefore I have no choice but to escalate it with my bank or card provider as fraudulent activity.
I also do not have any need to use your service. I do not drive in the USA or UK. Nor do I possess a car.
Sincerely,
DRCMHILLIER
June 23, 2025
Unprompted review
Reply from Bumper
Hi Colleen,
Thank you for taking the time to share your concerns with us.
Bumper is a website that provides you with access to vehicle records that were formerly only available to dealerships.
You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We are unable to locate the account using the information provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Falsely set me up for monthly service…
Falsely set me up for monthly service when I approved one time charge
June 16, 2025
Reply from Bumper
Hi John,
Thank you for reaching out.
I sincerely apologize for any confusion or inconvenience this may have caused.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle
I was able to locate your account as well as your most recent contact with our customer service using the information provided.
Rest assured, the account was already cancelled and you will no longer be billed moving forward.
If you have any questions please feel free to contact us at support@Bumper.com.
I hope whoever made this site has a…
I hope whoever made this site has a brain hemmhorage
June 17, 2025
Unprompted review
Reply from Bumper
Hi Mason,
Thank you for reaching out.
I sincerely apologize for any confusion or inconvenience this may have caused.
Can you provide additional information as to how you were using the service that did not work for you?
If you need further assistance, please feel free to contact us at support@Bumper.com.
Horrible
Horrible! I cancelled this after the site was no help on our vehicle. I called and cancelled but was charged again. The phone system does not help you at all. Had to cancel my credit card. I want my money back!!
June 5, 2025
Unprompted review
Reply from Bumper
Hi Cary,
Thanks for reaching out and apologies for any confusion or inconvenience.
We’re truly sorry to hear that your experience didn’t meet your expectations.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat. We would like to investigate further on this specially with your prior request to cancel, however we are unable to locate an account using the information provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Absolute scam just to try their best to…
Absolute scam just to try their best to take $40 from you for accessing public information
June 10, 2025
Unprompted review
Reply from Bumper
Hi Tyler,
Thank you for taking the time to share your feedback with us.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for Bumper.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.bumper.com/lp/8b3bc4/4/special-offer
If you need further assistance, please feel free to contact us at support@Bumper.com.
Never heard of this company until a…
Never heard of this company until an unauthorized purchase on my card I DIDNT EVER USE THIS WTF? Why is this company charging me $30.44 for something I’ve never Heard Of Until NOW???. NEVER SINGED UP FOR ANYTHING WITH THIS COMPANY. And no I would Remember if I signed up for any trial. This service does me good as I Wouldn’t use it because I have No Use for it.My car had one owner my mother god rest her soul soooo no wrong person.
June 13, 2025
Unprompted review
Reply from Bumper
Hello Armando,
Thanks for reaching out and apologies for any confusion or inconvenience.
Bumper is a website that provides you with access to vehicle records that were formerly only available to dealerships.
You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account.
Does this sound familiar?
I was able to locate your account using the information provided. It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Please be assured that your account was canceled and you were issued a refund of $30.44. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have further questions, please feel free to contact us at support@Bumper.com.
There chat bot was a 10/10 and there…
There chat bot was a 10/10 and there refund service was amazing, BE SURE TO READ THEY HAVE AN AUTOMATIC PAYMENT RENWAL SO READ EVERYTHING. But besides that 10/10
June 13, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you very much for this awesome feedback.
We're glad that you are satisfied with our service.
Bumper wants our customers to be aware of the billing prior to creating an account with us. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Absolute trash - Pretends to do work just to sell you
Absolute trash. Pretends to be doing some kind of deep search with a 2-minute long "loading" screen so they can spam you, only to show ZERO information at the end without entering your contact details so they can spam your email too. Do NOT TRUST Bumper with your info.
June 13, 2025
Unprompted review
Reply from Bumper
Hi Steve,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. You can sign up for an account in order to view the initial report you ran.
If you would like to unsubscribe your email address, please feel free to contact us at support@Bumper.com so we can further assist you.
Do not expect any title or ownership info
Absolutely worthless Site did immediately identify the vehicle correctly but gave me no title or ownership info at all. It did not even list original ownership, origin of vehicle nothing Absolutely waste of money and I stopped credit card payment
June 12, 2025
Unprompted review
Reply from Bumper
Hi Kathleen,
We are sorry to hear that you weren't able to locate the information you are looking for.
Due to the Drivers Privacy Protection Act, we do not provide information on owners of vehicles. The DPPA requires all States to protect the privacy of personal information contained in an individual’s motor vehicle record, including limiting the use of a driver’s motor vehicle record to certain purposes.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Additionally, we were able to locate your account using the information provided.
Rest assured, the account was already canceled and you will no longer be billed moving forward.
If you have any additional questions, Please email us at support@Bumper.com.
Do Not Use if your car is older than 1980
Used them to search for an old Car I purchased - without title, I need to prove there are no liens/bonds/salvage etc.
Went through the wizard using the last know license plate - progress bar moves along, tells me my report is waiting.
Pay the fee...
"no results found" is the message.
Tried again with the chassis number...
Same result.
Asked for a refund - told no and they closed my account on the spot.
June 11, 2025
Unprompted review
Reply from Bumper
Hi There,
We are sorry to hear that you weren't able to locate the information you are looking for.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided.
Can we ask you to please email us at support@Bumper.com. ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
They advertised a trial for their…
They advertised a trial for their service for $1 first month and then if not cancelled I would be charged $27.99. Instead after one week they charged my Paypal. I emailed for a refund, but all they did was cancel my subscription. They will not respond to any emails requesting a refund. I didn't even get the information I was looking for when I purchased their service to begin with. And you won't get anywhere if try to call their phone # either. No rep to talk to.
May 28, 2025
Unprompted review
Reply from Bumper
Hi Ed,
Thank you for reaching out.
I'm sorry to hear that you're having trouble locating the information you're looking for.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Unfortunately, our phone line is currently unavailable. However, you can still reach us through our other available channels, including chat and email.
If you need further assistance, please feel free to email us at support@Bumper.com and we'd be more than glad to assist you.
Unauthorized charges
Ordered an initial report for $1. I cancelled before the "trial" period expired. Bumper tried to charge my PayPal $28, anyway. I immediately caught the fraudulent charge, and PayPal reversed the charge and refunded my $28. Thank goodness PayPal helps protect against dirty thieves like Bumper.
June 1, 2025
Unprompted review
Reply from Bumper
Hi Raymond,
Thank you for reaching out.
I sincerely apologize for any confusion or inconvenience this may have caused.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle
May we know how you initially requested to cancel the account? We will be more than happy to investigate your prior request to cancel.
I was able to locate your account using the information provided. Your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If you have any questions please feel free to contact us at support@Bumper.com.
Crooks
Crooks, they will take your money and never give you anything in return to what they promised
May 23, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for reaching out.
We do apologize for any confusion or inconvenience.
Please know that all your successful search results are automatically saved in your recent report tab inside your account.
If you need further assistance, please email us at support@Bumper.com and we'd be more glad to assist you.
Reply from Bumper
Hi there,
Thank you for reaching out.
I sincerely apologize for any confusion or inconvenience this may have caused.
I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Was looking for history on my vehicle
Was looking for history on my vehicle. Was tricked into subscription. Received 0 information. Got Charged $5
May 12, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for reaching out.
I'm sorry to hear that you're having trouble locating the information you're looking for.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you need further assistance, please feel free to email us at support@Bumper.com and we'd be more than glad to assist you.
It didn’t give me any information about…
It didn’t give me any information about the other other than the city, and that it was leased
May 9, 2025
Reply from Bumper
Hi Tim,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
I'm sorry to hear that you're having trouble locating the information you're looking for.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Moreover, I was able to locate your account using the information provided which was already canceled on 05/09/25.
If you need further assistance, please feel free to email us at support@Bumper.com and we'd be more than glad to assist you.
Information not complete on vehicle and…
Information not complete on vehicle and did not help identify owner. Took the $1, 7 day plan. Cancelled same day as I took the plan by email but did not receive a confirmation. On day two I called to confirm the cancellation of my account. Phone service number allows you to indicate cancel but when you confirm it "claims error" and sends you back to the beginning. I will be watching my cc for any charges and reversing them. I would not recommend this service because of the difficult in cancelling the membership.
May 7, 2025
Unprompted review
Reply from Bumper
Hi Don,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced while trying to cancel your account.
Due to the Drivers Privacy Protection Act, we do not provide information on owners of vehicles. The DPPA requires all States to protect the privacy of personal information contained in an individual’s motor vehicle record, including limiting the use of a driver’s motor vehicle record to certain purposes.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct.
However, we can only work with the information provided to us within public data.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Please provide us this information by emailing us at support@Bumper.com and we'd be more glad to assist you.
VINs Gone Wild!
Like many others here: I signed up for the $1 trial for a single event and canceled immediately only to find three months later they’ve been charging me $28 a month.
I sent them an email and complained and didn’t hear back from them hence I contacted my credit card and had them reverse the fees. Days later they sent me an email apologizing for their systems being down causing their delay in communication. I guess their systems were also down when I canceled my subscription. 🤷♂️
Once they have your credit card info, you’ll never hear back from them, except in your credit card statement.
It’s quite the business model they have; thinking that an individual would wanna spend $336 a year for VIN look ups. That’s more than effing Netflix! “VIN Gone Wild”, scammers! 👎🏼
February 21, 2025
Unprompted review
Reply from Bumper
Hi James,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Based on your review it appears that you signed up for our 7 day trial period.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Please provide us this information by emailing us at support@Bumper.com and we'd be more glad to assist you.
This guys are just thiefs
This guys are just thiefs. They get your payment information and the freedom to charge you without a receipt, invoice or prior notice. Be careful with the just one time report. They are gonna keep charging you.
Their car reports are unfriendly and very hard to comprehend. Biggest mistake using them.
Do yourself a favor and never use this website.
Regret 100%
May 3, 2025
Unprompted review
Reply from Bumper
Hi Andres,
Thank you for reaching out and apologies for any confusion or inconvenience.
May we know if you are having an issue or error in viewing your reports?
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account?
Please provide us this information by emailing us at support@Bumper.com and we'd be more glad to assist you.
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