Bunchesandstems Reviews 283

Genuinely terrible company.

First bouquet I ordered was delivered three days early and to the wrong address, they then offered to send a new bouquet a week after the original delivery date and then didn’t deliver the bouquet.

Second bouquet I ordered was nothing like the picture and contained 4 measly roses, and this was after they tried to cancel the order due to the previous order being cancelled on their end.

Customer service is downright disgusting, refusal of a refund and only offered a partial store credit, as if I’m going to order form them.

Save your money and order elsewhere

Same day delivery order arrived 2 days late, flowers were disappointing and not reflective of the price or the website pictures. Was promised a refund for the same day delivery fee but got a teddy instead. Call centre service was rude and unhelpful

This would have to be one of the worst experiences ever! Ordered flowers and gift hamper for my mother in laws birthday, not only were they 5 days late, but they also arrived almost dead and in a damaged box! $170 was an absolute rip off. After several emails back and forth, they refused a refund. I wish I was able to upload the pictures. DO NOT PURCHASE FROM THIS COMPANY.

02560068 ORDER NUMBER Please have them find it Please tell me how I can  post another review saying how they purposely are trying to pretend they cant find., I have about 10 emails from them EVEN WORSE NOW THEY PRETEND NOT TO KNOW ANYTHING ABOUT MY ORDER THEY ARE TOTALLY INCOMPETENT NIGHTMARE TURNS INTO HORROW SHOW WHAT A NIGHTMARE THEY DIDNT DELIVER ON MOTHERS DAY, THEN OFFERED $5 , THE MISSED A BIRTHDAY 1 WEEL LATER THEN OFFERED $ 20
WHAT A JOKE
WARNING DONT USE THEM

Big disappointment experience from FROM YOU FLOWERS! I have chosen delivery date from their website and after processing my payment i got a message that delivery won’t be until after 5 days!! The flowers are for a funeral so they will arrive after the funeral? How horrible this experience is. Now im told that they will refund and it will take 5-10 working days to receive the refund. NEVER EVER ORDER FROM YOU FLOWERS AGAIN!!

Mother's day flowers were delivered at 10.30 pm
I will NEVER recommend this pathetic company.
The reviews are disgusting as is their customer service

my mother ordered a beautiful bouquet of flowers and payed an extra 19.95$ for same day delivered which was meant for the sunday, they were delivered on tuesday AFTER mother’s day which is really disappointing, i hope people read these reviews and never order from these company’s again, she was supposed to get a full refund of 19.95$ for the delivery fee and she has received 5$ this is so disgusting from this company never ever order from here again. The flowers where not what she ordered and where supposed to arrive in a vase, which in our case the vase and original flowers we ordered where missing and we got different flowers instead.

I only gave them one star because zero wasn’t an option.
My mother passed away recently, and one of her friends did us a huge favour, sitting in her almost empty house, for about 7 hours, waiting for a truck to arrive to collect the goods we were donating to lifeline. The truck never arrived, but mum and I thought we should send Jean flowers anyway, so we did.
They took over a week to arrive. But this time they were horrible, and had gone mouldy.
I gave Jean money to buy flowers for herself.
I told flowers for you, and asked for a refund. They said no, we will resend the flowers. I said they were a gift from my mum, and she’s now passed away! Jean has been given flowers from another source! I want a refund.
They still said no, we’re sending a new arrangement.
I said no, I want a refund. They said we’ve sent them, so I told them to send them to me instead. When they arrived the box was crushed, they were not in water, and looked nothing like the flowers in the picture I ordered.
I just gave up at that point, but to say I was disappointed is an understatement. They were a huge waste of money.
I would never buy from them again.

Addendum 30 May 2026.

Bloomex insist that there is still a replacement in transit. I seriously doubt there is a replacement in transit, and in any case, an order of fresh flowers, after over three weeks, is not likely to be worth what it cost me. They are still refusing to give a refund, and have asked that I keep my further comments off this page. Since writing directly to them has got me exactly nowhere, I’ve come back to here.

A final addendum.
Bloomex insisted the flowers had now been delivered (I did not received any additional delivery), and I just don’t have the energy to fight this any more. It would have been mums birthday on Sunday, and I’m still missing her terribly, and struggling with all that I have to do as her executor, which, as time progresses. Is getting easier. Maybe I’ve just done the difficult things. Anyway. This company were just not listening to me. They were sending the same canned reply each time, and I have enough to deal with, without this.
Don’t order flowers from them.

Ordered Mother’s Day flowers, to be delivered on the day (Mum lives rurally - thought this company would be perfect since they offered delivery).
I called the service line, antsy, on the 10th around 3pm to see when they will be arriving a lady in an obvious Indian call centre assured they were gonna be delivered before 8pm that day.
Flowers came on the 14th, 3pm.
I ordered a large bouquet - $140 worth of baby pink roses, baby’s breath bouquet (the name of the bouquet was new baby girl) what was inside the box was bright yellow sunflowers (3 stems) and orange gerbras (2 stems). The bouquet was smaller than my hand!?

Called India again (the customer service line) where a man advised that my order was subject to a ‘substitution’ and told me to email through my concerns and photos of the order (which I did). Haven’t heard back from them since..

Please don’t make the mistake of supporting this scam business

ordered early in the morning, order confirmed but “factory has not confirmed order” according to both phone calls i had with them. first call i wanted to confirm it will arrive today as i had paid for same day delivery and she said yes. second call was 5pm and she had told me once again that the factory has not confirmed it. i asked if it will be delivered today and she said probably not. i’ve now asked for a refund but just given the lack of care so far im sure the refund will be no easy process

This company is rubbish. I ordered for flowers to be delivered to my sister and they cited the wrong address was used but didn't try to call me or my sister. Just refused the delivery and told me they would give me a $20 store credit. Criminals.

I’m not one to give reviews often, but this service was attrocious. I ordered on Friday for Sunday, Mother’s Day. I ordered two separate items. Neither had been delivered by lunch so I called to check, I was told - one is almost there, the other won’t be delivered for 2 days! I said I wasn’t told this, therefore cancel the second order. By 6pm, the first order still wasn’t there. It ended up arriving at 9.15pm and did not look like the photo! I had to keep calling daily to follow up on the cancellation of my other order- which I kept being told, supervisors will review. Eventually, after a week I was finally given a refund. Even though they had “tried” to email me and give me alternatives- I never received any email from them including in spam. I wouldn’t use this company ever again

Flowers where not as described and they died the next day. Contacted support and even though I paid $107 they offered me $20 towards my next order lol. Like I would ever order from them again.
Please don't use there services as you will be wasting your money

Horrible customer service, scammed me out of $100. Use your local florist

Reference: Order #29447

I have contacted your team multiple times regarding this matter, including phone calls and follow up emails sent on the 6th and 9th of May. In those communications, I clearly requested that my refund be returned to me.

Your claim that I did not respond or request a refund is incorrect. I have records of these communications and can provide them if required

I ordered some flowers for my mum for Mothers Day/Birthday. They did arrive on the date I requested but they were not what I ordered and they were droopy.I sent an email straight away saying I was unhappy with the quality of the flowers and explained that my Mum has cancer and that this will probably be her last Mothers Day/ birthday. They responded saying they were very sorry and would send a replacement. Nearly 2 weeks later and a few emails more no flowers and now they are saying they won't be sending a replacement bunch. Very disappointed with the customer service I have received. Do yourself a favour, spend a bit more and order through Interflora. I will NEVER order through them again. DISGUSTED !!!!

I wouldn’t recommend this company. I ordered flowers for my mother for Mother’s Day. They arrived 4 days late and were not even the flowers that I had paid for. They were a complete different arrangement. I contacted support straight away and have not even heard back. Would not use this company again or recommend to anyone.

Flowers are falsely advertised. Ordered breathtaking blooms, indulgence for $100. The flowers arrived upside down, and the arrangement was neither similar or close to being indulgent. The arrangement consisted more of leaves and flowers that were ill matching and unpleasant. Upon expressing my dissatisfaction and requesting a new batch of flowers to be sent or a refund, this was denied, stating fulfilment to value. I do not recommend people buying from this florists as they are scammers. They do not take accountability. Just really disappointed.

I paid for a >$100 bouquet and received something well below standard. They advised I would receive a $30 store credit and refused a cash refund.
I will be pursuing this with the ACCC.

DO NOT TRUST - SCAM!!!

After ordering a beautiful bunch for Mother’s Day, not only did it come 2 days late - they were NOTHING like the bunch I ordered. They were wilted, brown and embarrassing. Since the day of delivery I have been trying to get a refund and they keep pushing me to another action. A couple days ago they mention now it’s outside of the timeframe to get a refund. Nightmare company that just want your money. Never trust and please read the 100’s of 1 star reviews. Major scam and I will be telling everyone I know. Social media as well. Disgusting company and service. The bad reviews explain everything you need to know.