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Bunny Bistro Reviews 

1,231
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting they are often dust-free, fresh, and offer a wide variety of choices for their pets. Many also appreciate the reasonable and excellent value pricing, making pet supplies affordable. Reviewers frequently highlight the fast and efficient delivery service, with orders arriving quickly and well-packaged. The company's service is also consistently described as reliable and prompt, ensuring a smooth experience for customers. Customers frequently mention their pets' strong enjoyment of the products, highlighting how much their bunnies and guinea pigs love the various treats and forages provided.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the top-class items,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Customers consistently note positive experiences with service, often describing it as prompt, efficient, and... See more

Price

Users describe positive interactions with price, consistently finding them to be decent, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more

Rated 5 out of 5 stars

Fabulous. The Norfolk paper bedding for bunnies is so absorbent and completely dust free, unlike wood-chips (even when so called "dust-extracted). Works out cheaper, and WAY less messy than wood-chi... See more

Rated 5 out of 5 stars

Always buy the big 1kg bags of plantain for my elderly bunny since he had an operation to remove a tooth root abscess he won't eat any type of hay (I have tried 100s) but he loves plantain especial... See more

Company replied



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,231)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Full of Easter goodies

The forage box for Easter was, as per previous ones, filled to the brim with goodies for the bunnies. It was beautifully packaged and had a handy guide to identify the contents of each bag. Such great value too!

April 7, 2025
Rated 5 out of 5 stars

Blossom Bars

The blossom bars are an absolute win with my rabbits.

All the treats my bunnies love so no complaints from me. A fantastic company and always fast delivery.

April 7, 2025
Rated 5 out of 5 stars

So pleased I found Bunny Bistro

So pleased I found Bunny Bistro, the website is easy to use, quick delivery and my rabbits love the herb and flower mix, they get so excited when I get the box out and the 1kg bags make it affordable.

April 3, 2025
Rated 5 out of 5 stars

Excellent quality

So easy to order, first class products, I always know that our bunnies are going to be very happy with the quality of the dried dandelion leaves and the plantain. Even better, delivery is speedy.

April 1, 2025
Rated 4 out of 5 stars

Great products and service

Great products - dandelion roots, Hippy Herbal Haze x3 types. Arrived very quickly. Bunny loves them.
My only issue, and the reason they got 4 stars not 5, was the amount of bubble wrap included in the package (way too much).
However, I messaged Bunny Bistro with my concerns and they replied the next day stating they had previously had issues with the Hippy Haze containers breaking in transit, hence the extra packaging. They said that they are currently reviewing their packaging so hope to be more eco friendly soon.
I would recommend

March 26, 2025
Rated 4 out of 5 stars

SQUARED UP

I placed an order for my 2 bunnies I ordered 4x pack of Blossom Bars but was only delivered 1x pack of Blossom Bars contacted them 3 times over it was completely ignored 😡

I received the items that was missing and a couple of things extra for my rabbits as you can see Bunny Bistro have responded here I've checked emails nothing possibly went in spam folder bit of a mess mistakes happen but rectified mistakes are where your reputation starts and ends I except the mistake I except the apology and we are all squared up I'll move on the products and business is very good this situation is unfortunate

March 14, 2025
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Hello Leanne,

I’m so sorry to hear that you feel this way. We truly value each and every customer, and it’s never our intention for you to feel scammed or unheard.

We do have records of you reaching out on two occasions, and we responded requesting further information to help resolve the issue. I apologise if our replies didn’t reach you — I completely understand how frustrating that must be.

I’ve just sent you another email so we can assist you further. Please keep an eye out for it, as we’d really like to make things right and ensure you have a positive experience with us.

Thank you so much for your patience, and I look forward to hearing from you soon.

Warm regards,
Megan

Rated 5 out of 5 stars

Happy piggies

My guinea pigs where very happy with their snacks. They came well packed and was delivered very fast. I will order again.

March 21, 2025
Unprompted review
Rated 3 out of 5 stars

Great products, could be packaged better

Bags came in an oversized box with no packaging to pad them out, usually a large amount of dust in the bottom of the bags. I understand this is unavoidable due to teh nature of the product, but being battered around in a box that's twice the size it needs to be is not going to help.

March 4, 2025
Rated 5 out of 5 stars

Deluxe rabbit box

Thank you for my fab order . Really pleased with the selection. I always buy the deluxe rabbit and guinea box as you get a good variety of forage and flowers .

February 24, 2025
Rated 5 out of 5 stars

Fabulous treat box for our rabbit

Fabulous treat box for our rabbit. Lots of choice and variety...he loves absolutely everything in it and great value for money too. Second one we have purchased and some items slightly changed which is good to try him with.

February 24, 2025

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