Bunty Pet Products Limited Reviews 

3,336
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently praise the exceptional quality and superior comfort of the pet beds, noting that their beloved animals adore snuggling into them daily. Many buyers are also thrilled with the very fair prices and the remarkably fast shipping times that bring packages right to their front doors. Though some customers experienced minor frustrations, mentioning that sizing guidelines did not always match the physical measurements of the products. A few reviewers also noted occasional delivery delays or instances where the wrong item size was accidentally sent to them.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic quality, plush comfort, and reasonable... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog beds and coats are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Price

Customers expressed great satisfaction regarding the affordable prices, consistently praising the excellent... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cosy Couch Mattress Dog Bed - Large Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Sup... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome... See more

Company replied

Rated 5 out of 5 stars

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent ! Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professional... See more

Company replied

Rated 5 out of 5 stars

There was an oversight on our order the bed arrived without being personalised. However one phone call and within the hour a returns note and label was emailed to me and confirmation our order w... See more

Company replied


Company details

  1. Pet Store

Written by the company

At Bunty Pet Products, we understand that pets are family. Since 2015, we've been crafting premium pet supplies designed for real life with real pets in mind. Our luxury pet beds are designed and handmade in-house here in the UK, ensuring exceptional quality that sets us apart. We offer a comprehensive range including snug dog beds, secure dog harnesses, reliable dog collars, cosy dog crates and covers, and pet grooming kits for muddy adventures. Every product is extensively tested and wagging-tail approved. We maintain incredible prices that make premium pet care accessible to all. All orders are delivered direct from our UK warehouse via trusted couriers with free delivery options. Our dedicated UK-based customer support team is available Monday through Friday, 8am to 4pm, ready to help with any questions. With nearly a decade of experience, we're here to support you and your beloved companion every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(3,336)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cracking dog beds

Cracking dog beds, well padded and draught proof when you live in an old stone house like mine😊thanks for Bunty beds

September 9, 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,


Thanks so much for yout lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

Polar dog bed

Beautiful bed my dogs love it.Excellent service would highly recommend.

September 4, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us.

We are pleased to hear that your fur babies are loving their new beds.

Bunty Pet Products

Rated 5 out of 5 stars

Great quality for the price!

Great quality for the price. Really thick and padded and the sides actually stand! Nice to find something decent for Larger dog breeds as usually an XXL will fit a Spaniel in.

Will definaly be purchasing from Bunty again when a new bed is needed

August 31, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello

Thank you so much for your lovely feedback!

We appreciate you taking the time to review us.

Bunty Pet Products

Rated 5 out of 5 stars

Excellent dog bed well made lovely…

Excellent dog bed well made lovely colour the dog loves rests his head on the little lip of the bed worth every penny would defo recommend. A number of my guests have commented on lovely it is and how well it goes with my decor.

September 4, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are so pleased to hear this!

Thank you for your review!

Bunty Pet Products

Rated 5 out of 5 stars

Great dog bed

Great dog bed, Sam loves it.

September 3, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are please to hear that your pup is loving their new bed!

Thank you for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

Green monarch bed

We brought the monarch bed in green for our boy, after he’d ripped his 2 previous beds from high street shops. And he loves it! It’s very comfortable but sturdy and well made too for the extra rough and ready digger dogs like mine! I particularly love the high rounded back and sides, as my dog loves to feel ‘cocooned’, for that extra feeling of security and safety. Would highly recommend! Going to be ordering another for him to have at ‘grandma’s house’.

September 8, 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you so much for your lovely review!

We love to hear this feedback.

Bunty Pet Products

Rated 5 out of 5 stars

Fabulous

Fabulous, big beds. Well made and sturdy for our 2 setters. Decent price too compared to others on the market.

September 1, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your kind review!

Bunty Pet Products

Rated 5 out of 5 stars

Great company but bad courier

Needed a new dog bed urgently. Saw a suitable one from this company which had next day delivery. This was the only reason I purchased it from here. Purchased Monday so should have been here Tuesday. It wasn't. Wednesday? No. Thursday? No. Friday? No. The bed has only just arrived late Saturday. While this is down to the courier and not Bunty themselves, if they use Evri as a courier then they must expect it to happen as Evri are the worst courier ever. Would also have preferred the bed to have been in proper packaging rather than just stuffed into a delivery bag. On the plus side, the dog loves his bed. Edit* Bunty have contacted me to say the issue with the courier will be acted on, and to offer compensation for their failure. So due to their customer service alone, I have updated from a 2* review, to a 5*

September 6, 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are sorry to see that there was an issue with your delivery. We would be more than happy to assist with this and have reached out via email.

We hope to hear from you soon!

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

I saw the product on line and ordered…

I saw the product on line and ordered it and it was free delivery and came the next day which was fanastic

August 29, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are pleased to see that your order arrived swiftly!

Thank you for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

Very good service

Very good service. I had a problem with the courier and customer services were very helpful. I bought a replacement cover for the dog bed which I have had a few years and was very pleased to be able to replace the cover and not the complete bed. Thought it a quality product and good value.

August 29, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 1 out of 5 stars

The bed is not suitable for puppies

The bed is not suitable for puppies. My new puppy used the bed for about 2-3 hours and her claws caught on the fibres of the interior of the bed. This drew threads out of the fabric which my puppy tried to eat. This also cause a hole to form on the very thin fabric. I am deeply unsatisfied with this product, hence I have decided to return it as it is actually dangerous for puppies.

August 28, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are sorry to hear this.

We would be more than happy to help with any issue and have reached out to you via email to offer our assistance.

We hope to hear from you soon!

Many thanks,
Bunty Pet Products

Rated 5 out of 5 stars

Great dog bed

August 28, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello, Thank you for your lovely review! Bunty Pet Products

Rated 5 out of 5 stars

Fantastic product

Easy to use website and incredibly quick delivery. I bought the extendable lead and it’s really good - none of those horrible cords, an excellent smooth and strong ribbon type lead that doesn’t get knotted. Good length and a good grip in the handle. Very sturdy with a button to let out or stop the lead that actually works and doesn’t get stuck or break.

July 31, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello, We are pleased to see this! Thanks so much for taking the time to leave us a review! Bunty Pet Products

Rated 1 out of 5 stars

Recieved today 12/8 a day later than…

Recieved today 12/8 a day later than stated
And thrown on doorstop with a ripped bag
Had ordered Brown Dog Bed - Small To XL Sizes - Fleece - Bunty Snooze × 1 xxl
Even though the bed is nice,
It states in description machine washable.
No zip or Velcro to take cover off
There is no way this would fit in my machine, and as I have two dirty Frenchies will need washing.
So it will end up in the bin

REPLY TO BUNTY:

How can a xl large bed be advertised as washable!!!!!
No one has a machine that size???
Doesn’t make sense!!!!
Have put 3 stars as bed very comfy…. But not any good for my dogs as would need washing each week!
EDIT:
I now know I didn’t read T&C about delivery. And my bad for not reading.
But Alexia from Bunty products told me she has a 20kg washing machine and could wash an XL bed.
Not sure where this helps me unless she does my washing for me!!
Also I didn’t take pic of damaged package as I opened it to see inside!
So even though my dogs love the bed it will probably be thrown after a month as unable to machine wash!
UPDATE:
Changed to 1 star after ridiculous answer from company
BEWARE

August 12, 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

As noted in our shipping policy orders placed after 3PM form Friday will be processed on the next working day (Monday).

As your order was placed Sunday 10th August, in line with our shipping policy, your parcel was dispatched Monday for next working day delivery (Tuesday 12th August).

Unfortunately, the snooze style bed does not have a removeable cover and is not advertised as such. However. the entire bed is fully machine washable.

We provide full measurements for each bed size on the product page, so that customers can ensure that the most comfortable size is ordered and that this will fit in their machine drum.

If the bed is not suitable and unused, you are more than welcome to return your order for a full refund and we will be happy to assit with this.

The delivery image provided by the courier has been reviewed and we are unable see any damage to parcel as you have noted. We have reached out via email to provide further assistance and await your response.

Kind regards,
Bunty Pet Products

Rated 5 out of 5 stars

Quick delivery

Quick delivery , good product and price

July 29, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello, This is great to see. We are pleased to hear that your order arrived quickly. Thank you Bunty Pet Products

Rated 5 out of 5 stars

Amazing

Amazing, strong sturdy bed. My dog looks so comfy and content in it.

July 27, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello, We are pleased to hear that your fur baby is loving their new Bunty bed! Thank you for your lovely review. Bunty Pet Products

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