Bunty Pet Products Limited Reviews 

3,336
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently praise the exceptional quality and superior comfort of the pet beds, noting that their beloved animals adore snuggling into them daily. Many buyers are also thrilled with the very fair prices and the remarkably fast shipping times that bring packages right to their front doors. Though some customers experienced minor frustrations, mentioning that sizing guidelines did not always match the physical measurements of the products. A few reviewers also noted occasional delivery delays or instances where the wrong item size was accidentally sent to them.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic quality, plush comfort, and reasonable... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog beds and coats are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Price

Customers expressed great satisfaction regarding the affordable prices, consistently praising the excellent... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cosy Couch Mattress Dog Bed - Large Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Sup... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome... See more

Company replied

Rated 5 out of 5 stars

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent ! Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professional... See more

Company replied

Rated 5 out of 5 stars

There was an oversight on our order the bed arrived without being personalised. However one phone call and within the hour a returns note and label was emailed to me and confirmation our order w... See more

Company replied


Company details

  1. Pet Store

Written by the company

At Bunty Pet Products, we understand that pets are family. Since 2015, we've been crafting premium pet supplies designed for real life with real pets in mind. Our luxury pet beds are designed and handmade in-house here in the UK, ensuring exceptional quality that sets us apart. We offer a comprehensive range including snug dog beds, secure dog harnesses, reliable dog collars, cosy dog crates and covers, and pet grooming kits for muddy adventures. Every product is extensively tested and wagging-tail approved. We maintain incredible prices that make premium pet care accessible to all. All orders are delivered direct from our UK warehouse via trusted couriers with free delivery options. Our dedicated UK-based customer support team is available Monday through Friday, 8am to 4pm, ready to help with any questions. With nearly a decade of experience, we're here to support you and your beloved companion every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(3,336)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value for money

The beds are great quality and for the size and quality they are a bargain

February 19, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for your kind review

Bunty Pet Products

Rated 5 out of 5 stars

Missing item and they dealt with it…

Missing item and they dealt with it straight away. The rest of the items made in UK and solid build. Highly recommended.
Thank you.

March 16, 2026
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

Lovely bed and well made…

First order went astray with delivery company . Sent out a new one .
It’s a lovely bed , well made and my pup loves it

February 20, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

Great Products

Easy to order, arrived on time and great products, my dogs love them , have had three beds from them now, they also wash great
Would definitely order from them again .

February 22, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent prices.
Our German shepherd loves his raised bet with his blanket on it.
Good quality, easy to put together and easy to keep clean.

February 20, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

Recommend

Good quality dog beds at a reasonable price.

March 9, 2026
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

Exactly as described

Exactly as described. Competitive price. Prompt delivery.

February 22, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We appreciate you taking the time to leave us a review!

Thank you,
Bunty Pet Products

Rated 3 out of 5 stars

Not next day delivery & poor customer service

I ordered from Bunty as it stated quite clearly on their website that it was next day delivery & I needed a couple of dog beds quickly, especially for our eldest dog who fell out of bed a couple of times & was at risk of injuring herself. I placed the order at around 6.30am on a Thursday morning, believing it would arrive on Friday. By the end of Thursday it was clear the order hadn't been despatched, so I tried to phone Bunty (the line disconnected after 3 or 4 rings) then messaged them to say that if it wasn't arriving on Friday, for them to cancel the order. But this request was ignored & the order despatched late on Friday. We'd already left to be away for the week by the time the order arrived on the Saturday so I had to purchase an alternative dog bed from Pets at Home. I therefore contacted Bunty again to state that the beds would be returned unopened & that Bunty should cover the return costs. They sent a link for me to use their return service but I found I had to pay for the return.
If the website had stated that next day delivery might be despatched within 24 hours of the order, then I either wouldn't have ordered or would've contacted them first to check if the beds could've been delivered on time. As it is, I've had to pay for the return & waited over 2 weeks for the refund due to being away when the order could've been cancelled as requested.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy and the delivery date…

Ordering was easy and the delivery date provided was on time.
The bed was perfect. My dog now sleeps in her own bed rather than mine and is so comfortable.

February 22, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you so much for your review!

Bunty Pet Products

Rated 5 out of 5 stars

Fantastic quality product

Fantastic quality product. Well made and very plush and obviously very comfortable for our two frenchies who give a paws up for their new bed! Highly recommended and at a great price too with quick delivery. What’s not to like!

February 22, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

I ordered 3 different beds for our dogs…

I ordered 3 different beds for our dogs and didn't want to spend loads as they're destructive little *****! These beds were at a really good price and I was really pleased with the quality. I was kept informed regarding delivery, which was really quick.
Highly recommend this company for their dog beds, for the quality and the price.
I will definitely order from them again.

February 20, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello!

Thank you for taking the time to review us!

Bunty Pet Products

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