Bunty Pet Products Limited Reviews 

3,336
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently praise the exceptional quality and superior comfort of the pet beds, noting that their beloved animals adore snuggling into them daily. Many buyers are also thrilled with the very fair prices and the remarkably fast shipping times that bring packages right to their front doors. Though some customers experienced minor frustrations, mentioning that sizing guidelines did not always match the physical measurements of the products. A few reviewers also noted occasional delivery delays or instances where the wrong item size was accidentally sent to them.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic quality, plush comfort, and reasonable... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog beds and coats are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Price

Customers expressed great satisfaction regarding the affordable prices, consistently praising the excellent... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cosy Couch Mattress Dog Bed - Large Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Sup... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome... See more

Company replied

Rated 5 out of 5 stars

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent ! Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professional... See more

Company replied

Rated 5 out of 5 stars

There was an oversight on our order the bed arrived without being personalised. However one phone call and within the hour a returns note and label was emailed to me and confirmation our order w... See more

Company replied


Company details

  1. Pet Store

Written by the company

At Bunty Pet Products, we understand that pets are family. Since 2015, we've been crafting premium pet supplies designed for real life with real pets in mind. Our luxury pet beds are designed and handmade in-house here in the UK, ensuring exceptional quality that sets us apart. We offer a comprehensive range including snug dog beds, secure dog harnesses, reliable dog collars, cosy dog crates and covers, and pet grooming kits for muddy adventures. Every product is extensively tested and wagging-tail approved. We maintain incredible prices that make premium pet care accessible to all. All orders are delivered direct from our UK warehouse via trusted couriers with free delivery options. Our dedicated UK-based customer support team is available Monday through Friday, 8am to 4pm, ready to help with any questions. With nearly a decade of experience, we're here to support you and your beloved companion every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(3,336)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A thoroughly unpleasant experience

A thoroughly unpleasant experience. The most unprofessional shower of amateur, incompetent, rude and inconsiderate people I have ever come across. Ordered a pet bed in December, they sent the wrong size, should have been an XL, but they sent a Large. Sent several emails and phone calls, photographs of bed showing incorrect size. Ignored my wife's emails and then mine. Took weeks to respond. Arrogant tone, conflicting "stories". Absolute abysmal customer service and disrespect. Returned the incorrect sized bed to them. Still remains unresolved. I would seriously think very carefully about purchasing anything from this dreadful company.

December 20, 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are sorry to hear this and would be happy to assit. Unfortunately, we are unable to locate your order from the details provided. Do get in touch at your soonest convenience.

Thank you

Rated 5 out of 5 stars

Products are great quality and when one…

Products are great quality and when one had been stolen in transit they were quick to replace.
Highly recommend.

January 12, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are pleased to see that our tam actioned this swiftly!

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

The dog couches are hard wearing and…

The dog couches are hard wearing and even though I only buy large size beds three large dogs get in one bed together even when another one is free so obviously pretty spacious

January 5, 2026
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are pleased to see this!

Thank you for taking the time to leave us a review.

Bunty Pet Products

Rated 1 out of 5 stars

Harness too big and the plastic opening…

Harness too big and the plastic opening mechanism is too stiff for my arthritic hands. Emailed 3 or 4 times to arrange a return and refund, and have had zero response. Not a happy ‘Bunty’!

December 30, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are a sorry to see this. Upon trying to locate your email, we are unable to see any previous contact dated before Sunday 11th January. As noted on our webiste, our Customer service team are available Monday - Friday 9am - 4pm. As your email was received during weekend closure, we have been unable to provide a response until this morning. We have responded to help with this.

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Good service

December 29, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thak you for taking the time to leave us a review!

Bnuty Pet Products

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good value for money

December 29, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We appreciate you taking time to review us!

Thank you
Bunty Pet Products

Rated 5 out of 5 stars

......

...👍👍👍👍👍👍👍

November 26, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

Was a last minute purchase which…

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent !
Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professionally,
Gift was greatly appreciated on Christmas Day.
Thank you everyone.

December 22, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for taking the time to leave us a lovely review!

Bunty Pet Products

Rated 1 out of 5 stars

The harness broke the first time we…

The harness broke the first time we used it

December 4, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello Jo,

We are sorry to see that there was an issue with your order.

We responded to your email on 8th December to help with this, but have not received any furhter communication from yourself.

We would be more than happy to provide any assistance and await your response.

Many thanks,
Bunty Pet Products

Rated 5 out of 5 stars

Brilliant bed my dogs love theirs

I I have 2 german shepherd's they love theirs, This bed I've purchased is for a Christmas present so I can't rate this as yet, but if its like my dogs one it will be great.

December 1, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 4 out of 5 stars

Great bed

Great bed, good price (bought on Black Friday)
Knocked a star off as it took 2 weeks to be delivered.

December 1, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to leave us a review. We are sorry to hear that your order was delayed in transit!

Bunty Pet Products

Rated 5 out of 5 stars

Great Little Harness

Great little harness, speedy delivery.
Loved all the items purchased from Bunty
in the past.

December 8, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello

Thank you for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

There was an oversight on our order the…

There was an oversight on our order the bed arrived without being personalised.
However one phone call and within the hour a returns note and label was emailed to me and confirmation our order was being handled.
10.00am the next day my replacement bed was delivered complete with Baxter's name.
Yes oversights do happen but the swift and efficient way the oversight was handled shows good customer service congratulations to you and your staff.

December 3, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are pleased to hear that your issue was resolved swiftly.

We hope Baxter is enjoying his new bed!

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Happy shopper

Excellent choice of products. Good prices and next day delivery.

December 8, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your kind review

Bunty Pet Products

Rated 5 out of 5 stars

Cosy Couch Mattress Dog Bed

Cosy Couch Mattress Dog Bed - Large

Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Superb quality dog bed and fantastic for the price. Our large GSD hasn't left it since we unpacked it!!!

December 11, 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

Excellent service

The harness I ordered for my Westie arrived in record time and was exactly as described. The Black Friday discount was also very welcome.

I would definitely recommend.

November 28, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We love to hear this!

Thank you
Bunty Pet Products

Rated 5 out of 5 stars

Dog puffer jacket with zip

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome and wrapped up. The jacket came too large for my dog so I returned it and Bunty immediately sent me another a size smaller which was perfect and arrived very promptly. Only thing I’d suggest, to help with sizing especially on these zipper jackets, on the size chart it would be helpful to give a width measurement with the zip unfastened and garment opened out flat. I received my refund for the first garment prompt. Very happy overall!

December 4, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your feedback and review!

Bunty Pet Products

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