Bunty Pet Products Limited Reviews 

3,336
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently praise the exceptional quality and superior comfort of the pet beds, noting that their beloved animals adore snuggling into them daily. Many buyers are also thrilled with the very fair prices and the remarkably fast shipping times that bring packages right to their front doors. Though some customers experienced minor frustrations, mentioning that sizing guidelines did not always match the physical measurements of the products. A few reviewers also noted occasional delivery delays or instances where the wrong item size was accidentally sent to them.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic quality, plush comfort, and reasonable... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog beds and coats are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Price

Customers expressed great satisfaction regarding the affordable prices, consistently praising the excellent... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cosy Couch Mattress Dog Bed - Large Don't often leave reviews but on this occasion felt it wholy necessary. Purchased on Wednesday afternoon arrived just after lunch time Thursday (next day). Sup... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and returns from Bunty and a very nice doggie padded warm jacket that keeps my dogs tummy dry and clean. It’s quite lightweight and dog is happy to wear it, doesn’t feel cumbersome... See more

Company replied

Rated 5 out of 5 stars

Was a last minute purchase which advised delivery before Christmas and so it was. Excellent ! Was a little concerned when Evri flagged up as Courier but they pulled it off smoothly and professional... See more

Company replied

Rated 5 out of 5 stars

There was an oversight on our order the bed arrived without being personalised. However one phone call and within the hour a returns note and label was emailed to me and confirmation our order w... See more

Company replied


Company details

  1. Pet Store

Written by the company

At Bunty Pet Products, we understand that pets are family. Since 2015, we've been crafting premium pet supplies designed for real life with real pets in mind. Our luxury pet beds are designed and handmade in-house here in the UK, ensuring exceptional quality that sets us apart. We offer a comprehensive range including snug dog beds, secure dog harnesses, reliable dog collars, cosy dog crates and covers, and pet grooming kits for muddy adventures. Every product is extensively tested and wagging-tail approved. We maintain incredible prices that make premium pet care accessible to all. All orders are delivered direct from our UK warehouse via trusted couriers with free delivery options. Our dedicated UK-based customer support team is available Monday through Friday, 8am to 4pm, ready to help with any questions. With nearly a decade of experience, we're here to support you and your beloved companion every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(3,336)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just... GREAT

Great item. Great price. Delivered quickly. Kept informed about my order staus throughout.

November 28, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for your great review!

Bunty Pet Products

Rated 5 out of 5 stars

Great product and speedy dispatch

Great product and speedy dispatch. I missed the delivery and called customer service who were fabulous at dealing with my request for help. I spoke with a person, as opposed to AI!! Great company and customer service.

November 19, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

This is great to see!

Thank you for taking the time to leave us a lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

on time and great dog bed

on time and great dog bed - thank you

November 16, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to leave us a review!

Bunty Pet Products

Rated 5 out of 5 stars

Brilliant company

Brilliant company, issue with the delivery company, however nothing to do with BUNTY who went above and beyond and resolved the issue. Would order again and recommend

November 14, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to review us!

Bunty Pet Products

Rated 5 out of 5 stars

Lovely puffa jacket for my little 13…

Lovely puffa jacket for my little 13 year old dog who shivered in the cold. I bought a large size even though he is probably classified more as medium but this fits beautifully.

We are both very pleased.

November 21, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

Very happy dog

Bed was delivered in well under 24 hours, despite having ordered after the cut off time for 24 hour delivery. I have a very happy dog now!

November 19, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are pleased to hear this!

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Great bed

Great bed! Quick delivery !

November 11, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We appreciate you leaving us a review!

Thank you
Bunty Pet Products

Rated 5 out of 5 stars

Excellent quality

Great product. This is second order from Bunty Pet. Xlarge is just right for my labrador. Highly recommend.

November 18, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We love to see this!

Thank you
Bunty pet Products

Rated 4 out of 5 stars

Lovely dog bed great quality thank you…

Lovely dog bed great quality thank you sadly packaging was of poor quality and was split on delivery

November 16, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for your feedback, we will pass this to our dispatch team!

We appreciate you taking the time to leave us a review!

Bunty Pet Products

Rated 5 out of 5 stars

Great quality and price - dog loves them

We have three of these beds and the dog loves them, good quality great price just fabulous. Service and delivery is always quick.
Cannot fault the company.

November 7, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We love to hear that you pup is happy with their new Bunty Bed!

Thank you for taking the time to leave us a review.

Bunty Pet Products

Rated 4 out of 5 stars

Delivery issue

I have ordered this bed before for my Lab who chews everything. The bed itself whilst not indestructible, lasted longer than any I have had for him to date. Therefore I ordered another one, on Thursday morning 13/11/25 and was supposed to be next day delivery. Taking this into account I then threw out his old bed on the Friday. However it is now Monday and the bed still hasn’t arrived. I have had to go out to buy something for him to lie on while waiting on the new one arriving costing me more money. The company uses Evri for delivery, who are totally unreliable. Had I known I’d have bought elsewhere.

Just to update, having received a response from Bunty to my email regarding my delivery. Alexia who dealt with my complaint was excellent and did everything she could to get my order delivered. They even offered me 25% off due to my issue if I wanted it.

I was always aware that Evri were the issue, however I appreciate the excellent customer service provided by Alexia, who was always quick to respond and couldn’t be faulted.

5 stars ⭐️ for Bunty and 1 ⭐️ for Evri

November 17, 2025
Unprompted review
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello Tracy,

Thanks so much for your lovely review!

I'm glad I could step in and help with anything that you needed.

Many thanks,
Alexia

Rated 5 out of 5 stars

Dog coat fits well L

Dog coat fits well L . First one will keep XL for when he grows. So sorted.

November 10, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We appreciate you taking the time to leave us a review!

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

Delivered promptly.

Delivered promptly.
Harness was a good fit, good quality and was reasonably priced. Very happy with it !!!

November 10, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thank you for taking the time to leave us a review!

Bunty Pet Products

Rated 2 out of 5 stars

You have to pay for returns

The medium sized harness was tiny. I emailed Customer service who advised me to post the item back- I had to pay for a Royal Mail code which I do not feel is fair. The returns label should have been provided free of charge and I would like to be refunded for it.

October 31, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello Gemmah,

We are sorry to see this.

We do provide measurement guides for all harness sizes and styles on the product pages, so customers may confidently measure their pets to ensure the most comfortable fit.

Unfortunately, we do not offer pre-paid returns for unwanted/ordered in error orders. This is covered in our refunds and returns policy which is provided on our website for reference.

Our customer service team would be than happy to assist with any size concerns pre/post purchase and are available from 9am - 4pm Monday to Friday via email and telephone.

Thank you,
Bunty Pet Products

Rated 5 out of 5 stars

I ordered a new bed for my very elderly…

I ordered a new bed for my very elderly wee dog, It arrived promptly, looked good and was very well priced. Best of all Alice my dog, took to it like a duck to water, and as I am typing this is lying cosy, comfy and contented. Would recommend these beds to pet owners and future ones too

November 5, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

We are pleased to hear that Alice is loving her new Bunty bed!

Thank you
Bunty Pet Products

Rated 5 out of 5 stars

Fabulous product everything I’d hoped.

Fabulous product everything I’d hoped.
Arrived so quickly. This is the second time I’ve used this company and both times very impressed.

November 5, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hello,

Thanks so much for your lovely review!

Bunty Pet Products

Rated 5 out of 5 stars

The dog bed is tough

The dog bed is good. I have a chewing monster of a puppy that has already destroyed two beds. She has left these alone. It is tough, but also not such a soft covering material which probably isnt so tempting to chew

November 5, 2025
Bunty Pet Products Limited logo

Reply from Bunty Pet Products Limited

Hi!

Thank you for taking the time to leave us a review.

We're glad to hear this!

Thank you,
Bunty Pet Products

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