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Review summary

Created with AI, based on recent reviews

Looking at 4,542 reviews, reviewers had a great experience with this company. Customers consistently praise the products, especially the phone cases, for their beautiful designs, high quality, and durability, often noting they protect phones effectively even after frequent drops. Many reviewers appreciate the aesthetic appeal, with some mentioning that the cases turn their phones into fashion statements and receive many compliments. The customer service is frequently highlighted as excellent, with representatives being prompt, helpful, and efficient in resolving issues like warranty claims or order mistakes. However, some customers experienced issues with delivery times, finding them longer than anticipated or encountering problems with tracking and receiving their orders. A few other people also felt that the quality of materials had declined over time, with cases cracking or prints fading more quickly than previous purchases, and some accessories like magsafe features or watch bands not functioning as expected. Conversely, a small portion of people were dissatisfied with customer service, citing slow communication, unhelpful responses, or a lack of proactive support when issues arose.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the variety of options and beautiful... See more

Quality

People report positive experiences with quality, with many reviewers describing products as gorgeous,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery times, some... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the prompt, helpful, and kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since learning about them, I have always bought and been satisfied by Burga phone cases. Beautiful designs with a sturdy construction that can handle frequent drops; these cases always last between... See more

Company replied

Rated 5 out of 5 stars

I treated myself to four Burga cases, one for every season, and they’ve completely exceeded my expectations. Each design captures its season beautifully — fresh and bright for spring, bold for summer... See more

Company replied

Rated 5 out of 5 stars

I ordered my phone case & was contacted via email soon after ordering. The enthusiasm I felt from the company was good plus they sent me many updates re purchase. Seeing my phone case in my hand wow... See more

Company replied

Rated 5 out of 5 stars

These are pricey so I’m hopeful the quality matches the cost, but I had to interact with their customer service department and they were extremely prompt, helpful, and kind. I did not need the hyperbo... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Customer service has improved a lot

I was very upset bc I placed an order and they never delivered. Back then customer service was terrible but now they are working so hard to do their best. Quality and design are so good, I get a lot of compliments about my mirror case

May 19, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Your message just made our day! 💫 We’re thrilled that our customer service made a positive impression - we always strive to make your experience great! It’s amazing to hear that you’re loving your purchase!

We can’t wait to see you back again soon!
BURGA 🤍

Rated 5 out of 5 stars

I really like their phone cases

I really like their phone cases. I used to buy a new case every month or two because I wasn't satisfied, but now I have three burga cases that I use and haven't bought new ones for a year. I like the designs, and the delivery is fast too.
The only downside is probably the price. £45 for a case is expensive, but it's worth it. I've ordered from them twice already, and I'm thinking of buying more later.

May 19, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re so happy to hear that you love your purchase! 💫 We understand that pricing is a key consideration for many of our customers. We focus on offering high-quality products, and while our prices may reflect that, we always aim to provide value for the quality you receive.

Cheers,
BURGA

Rated 5 out of 5 stars

Awesome products

Awesome products, great quality

April 25, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

Your support means the world to us! 🥰 Knowing that you had a great experience just made our day.

Looking forward to your next visit!

Kind regards,
BURGA

Rated 5 out of 5 stars

Extremely cute and excellent quality

Extremely cute and excellent quality

September 19, 2025
Unprompted review
BURGA logo

Reply from BURGA

Hello there!

You’ve got great taste - thanks for trusting us and for sharing your experience! Looking forward to making more magic for you soon!

Your BURGA fam ✨

Rated 5 out of 5 stars

Burga Travel Mug

We were 3rd time lucky in receiving our product. However, it finally arrived on the actual birthday and our daughter is very pleased with it and the mug is of good quality. If ordering again, then I would try and get it delivered to a safe collection point, as someone needs to be in to receive it, which in our house, is virtually impossible. However, it did arrive very quickly, it was just that no one was in to receive it first time.

May 6, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

We’re so glad to hear that, despite a few hiccups along the way, you’re still happy with your experience. 💫 Your feedback is invaluable in helping us improve, and we’re already making sure that next time, it’ll be even smoother.

Can’t wait to have you back again! 🤍

Cheers,
BURGA

Rated 5 out of 5 stars

Good morning to all..I wanna say that…

Good morning to all..I wanna say that when I read the message in my email when I ordered the phone case it made my day 😊 it was such a sweet bunch of words 😊.
I LOVE MY PHONE CASE!!!! BEST EVER!!!!
I will be ordering more really soon. Have a wonderful day!!!!! Sincerely Evelyn Kayiales

May 19, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello!

Nothing makes us happier than knowing you had a smooth and enjoyable shopping experience! We’re all about making every order feel special - just like you. 🤍

Big thanks for your support,
Team BURGA

Rated 5 out of 5 stars

Awesome Case

The quality of the case is really good, well worth the cost and it looks super cool.

May 19, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

We totally get that our cases are an investment, and we’re so glad you find them worth it! Quality and durability are what we stand for, and knowing you’re happy with yours means the world to us. 🤍 Thanks for choosing us! ✨

Warm regards,
BURGA

Rated 5 out of 5 stars

incredible customer service

i wasn't into the first case i bought and burga reached out to me and sent me a way better one free of charge. i'm so grateful for my new case and the first one wasn't terrible either. thank you so much for the high quality case and incredible customer service. <3

May 18, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Thank you so much for the lovely words! 💖 We’re thrilled to hear that both your purchase and the support you received left a great impression.

Creating a smooth and enjoyable experience is always our goal, so feedback like this genuinely makes us smile ✨

Warm wishes,
BURGA

Rated 5 out of 5 stars

Beautiful phone cases and extremely…

Beautiful phone cases and extremely well made!! Nothing flimsy here! Will definitely buy again!

April 28, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

You just made our day -no, seriously. 🤍 Reading this was like a warm cup of coffee on a Monday morning. Enjoy your BURGA goodies, and if you ever need more, you know where to find us. 😏

Big love,
BURGA crew

Rated 4 out of 5 stars

Disappointing

*Update: the company has reached out and help with a resolution.*I love the color of the cup, but I’m a little disappointed in the quality for the price. The top of the straw feels flimsy and porous, and it stains easily when wearing lipstick. I wish the straw material were firmer. The locking mechanism is also awkward — when twisting it to lock, it sometimes unscrews the entire lid instead. Overall, I was hoping for a more durable and polished product.

May 17, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

We’re all about good vibes and great products - so we’re sorry to hear this one missed the mark! We’d love to make things right.

Our customer support team will reach out to you via email so we can take a closer look at the issue and explore the best way to make your experience with BURGA a better one.🤍

Hearing from customers like you helps us enhance our products and the experience for everyone.

Best regards,
BURGA

Rated 5 out of 5 stars

Great product selection

A great selection of product I was shopping for, plus good communication on delivery status.

April 22, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

Now that’s what we love to hear! 🤍 A top-tier experience for a top-tier customer - sounds like a perfect match. Thanks for making our day! ✨

Big love,
BURGA

Rated 5 out of 5 stars

Great quality 👌

Great quality

May 14, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re thrilled to hear this! Thank you for choosing us - we can’t wait to see you again soon!

Catch you later,
BURGA 🤍

Rated 5 out of 5 stars

My case arrived very well protected and…

My case arrived very well protected and in good condition I certainly like it very much.

April 30, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Your review made our day!

It’s awesome to hear that you’re loving your BURGA goodies. Thank you for sharing the love - hope to see you back again soon!

Sending all the good vibes your way,
BURGA 🤍

Rated 5 out of 5 stars

Fabulous quality iPad case

Fabulous quality iPad case. Absolutely love it. Quick delivery

May 4, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi!

You just made our day brighter - we’re so happy you’re loving your experience with us. 🙌

Thanks for sharing your thoughts!

Sending smiles your way,
your BURGA team ✨

Rated 5 out of 5 stars

Classy case

Delivery was pretty quick. The phone case was even cooler than on the website - easy to put on and looks so classy. So far seems very robust as well

April 28, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello!

When everything aligns - from click to delivery - we know we’ve done our job right. 🌟
Hearing that you’re loving the full BURGA experience means the world. Thanks for making our day (and letting us be part of yours)!

Until next time,
BURGA

Rated 5 out of 5 stars

Work Well For My Purpose

I purchased the Mag Case mainly for the magnetic feature and it does not disappoint. It Works very well.

May 18, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you! 🤍 We’re over the moon that you’re enjoying your purchase. Looking forward to seeing you again!

Best wishes,
BURGA

Rated 4 out of 5 stars

The product was good better than most of its competitors

The product was good and I like the easy to grip handle that makes it easy to hold a Kindle when sitting and switching hands from one side to the other. This is something that a regular Amazon Kindle cover does not have.

Two areas of improvement, one would like the ability to have a kickstand so that for example on a plane or at a table could stand Kindle vertical so one could read. That would be a great addition. Some of the competitors do have that.

And the second thing images of the picture on website made it look more realistic. When received. It was more a classic texture pattern for the reptile skin. I actually thought it was real or synthetic leather. It's just really nylon.

Overall not bad for the value and better than post products out there. Areas to improve.

Shipping was great. I received it within a week after placing the order!

April 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Thank you so much for this lovely review and for sharing your suggestions - feedback like that genuinely helps us grow! 💖

We're glad to hear you're loving your purchase! Just a little heads-up: as mentioned in our product description, our designs are printed rather than textured - but we totally appreciate you bringing it up, and we've noted your thoughts for our team! ✨

We hope to see you back again soon!

Much love,
BURGA 🤍

Rated 5 out of 5 stars

Page easy to navigate beautiful…

Page easy to navigate beautiful products. The Greek theme was an excellent idea!

May 18, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi!

Your feedback is like the cherry on top of a great day! 🍒 We love making shopping fun and hassle-free, and we’re so glad we could do that for you.

Here’s to more stylish finds,
Your BURGA Team ✨

Rated 5 out of 5 stars

all i can say is that the cases we bought were the best

all i can say is that the cases we order is a WOW. worth the price, durable, aesthetic, classy, so much designs to choose from.

May 15, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Thanks so much for your review! We truly appreciate that you value the quality of our products. We understand that prices can be a consideration, but we aim to ensure that you’re receiving premium products that stand the test of time.

Kind regards,
BURGA 🤍

Rated 5 out of 5 stars

Great quality products

Great quality products, effective communication and expedited shipping to Australia. Overall a great customer experience and I have gorgeous, high quality cases to look at every day 😊

April 23, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

You just made our hearts skip a beat! 🤍 We’re beyond excited to hear you had such a fantastic experience. Knowing you’re enjoying everything really makes all the difference. It’s people like you who make us love what we do even more! 🌟

Looking forward to seeing you again – the BURGA fam will be ready!

Much love,
BURGA

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