the overpaid 2€ and the and the unfriendly service
In my order I paid €1.98 extra to get two ciabatta burgers. But the delivery only included normal buns. I called about it, but couldn't even finish my sentence on the phone without the employee hanging up. Good service looks different when I want to point out that they should perhaps read the order through to avoid annoying the customers. Because otherwise the food was actually OK. But after this reaction I won't order again.
Reply from burgerme - Oberhausen Alstaden
Hi Integra Wingates Hellsing, thanks for sharing your feedback. We’re sorry your experience didn’t match our expectations. Our goal is to deliver the best products and services to all our customers. It's unfortunate that your experience did not reflect that. We will talk to our team to ensure that this does not happen again. We sincerely apologize for any inconvenience caused. If you would like to make a complaint about your experience, please send us an email to reklamation@burgerme.de and provide us with your order details. We would love to make things right if you give us another chance. Thanks!