Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... See more
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It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... See more
Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it. Their coats are great, not put on weight and they are full of the normal he... See more
I had a problem with a sack of dry dog kibble which I reported via the website contact form. Customer Service responded far more quickly than I expected and the matter was soon resolved. In Burns defe... See more
Company details
About Burns Pet Nutrition
Written by the company
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Written by the company
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contact info
United Kingdom
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
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Happy Dog
I have purchased multiple times from this company. And ordering is always easy.
The products are great, our dog has tried various dry food products and some of the wet food trays.
I did receive a multipack that had the wrong number of trays of each flavour and this was quickly resolved and replacements sent by their customer service.
The delivery service is usually very good but I have had one instance when it got delayed by a week.
July 27, 2026
Unprompted review
I had a issue which i contacted Burns…
I had a issue which i contacted Burns and they reordered me a bag and sent it straight away. I was very grateful and very happy how they addressed the sitution. The lady i spoke to was very helpful and nothing was too much trouble and i got a refund. Excellent customer service.
July 24, 2026
Nice size of Kimble for our lovely…
Nice size of Kimble for our lovely Schnauzer ..she wolfs it all down
July 24, 2026
Happy dogs, fully of zoomies and joy
Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it.
Their coats are great, not put on weight and they are full of the normal healthy happy Labrador
The support people at Burns are a real create to the organisation and when I've had a query, they have been exceptionally positive, taking my observation seriously and resolving the query
Really recommend Burns, as do Rocha & Zebe
July 23, 2026
Great company to deal with
Great company to deal with. Delivery on time, prices stable, my dog loves his food
July 22, 2026
Excellent customer service
July 23, 2026
Good service on time
July 21, 2026
The dog food is good the parcel arrived…
The dog food is good the parcel arrived on time and very quickly. It was easy to order and I had no difficulty on payment. I am thrilled we still have ‘burns”
July 14, 2026
It was very much appreciated by myself…
It was very much appreciated by myself as Secretary
and Stithians Agricultural Association Ltd. for you sponsoring us
The food itself is of good quality ,this is what dog owners require.
The delivery is second to none,thank you for your sponsorship,and hope we can again come to you for it on Monday 12th July 2027.
July 1, 2026
Speedy service
July 20, 2026
Extremely helpful advice and service…
Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreatitis. Ordering easy and swift delivery.
June 29, 2026
Great Customer Service experience
My issue was dealt with quickly and efficiently by the customer services team. The CS member dealing with it seemed genuinely concerned with my query and a satisfactory solution was reached. Absolutely 10/10.
July 9, 2026
good 7 quick
July 14, 2026
Mark's service is second to none.He…
Mark's service is second to none.He goes above and beyond always.His professionalism and dedication to his customers is always first class.
July 14, 2026
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