Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... See more
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It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... See more
Since moving to Scotland 2 years ago, we've transferred our 2 Labradors over to Burns and must admit they really love it. Their coats are great, not put on weight and they are full of the normal he... See more
I had a problem with a sack of dry dog kibble which I reported via the website contact form. Customer Service responded far more quickly than I expected and the matter was soon resolved. In Burns defe... See more
Company details
About Burns Pet Nutrition
Written by the company
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Written by the company
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contact info
United Kingdom
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 week
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Excellent product and good customer service
It is easy to place an order and my 'girl's' kibble is delivered on time. Aileen provides good customer service.
I have 5 Labradors who enthusiastically eat their kibble. They are healthy with shiny coats and none are overweight. My 13 year old has eaten Burn's since she was weaned as have my other girls.
May 28, 2026
Excellent service
Excellent service, very easy to order, well packaged and prompt delivery.
My dog has pancreatitis and been put on a low fat diet. Therefore I’ve had to change her usual kibble with the weight control one. She loves it
May 21, 2026
One of the best companies I’ve ever…
One of the best companies I’ve ever dealt with, efficient, quality products, arrives when they say it will. Perfect
May 26, 2026
Very quick delivery & service
Very quick delivery & service. My dog loves her Burns foods!!!
May 24, 2026
Hearing Dog Logan loves his Burns!
Easy to order and delivered promptly.
My dog has been on this food for 9 years and is a fit and healthy 11yr old now.
May 23, 2026
My order was late but only happened…
My order was late but only happened once and they were moving factories my dogs 🐕 love this food no more fishy oders from full glands they have the best shiny coats may be a bit more expensive but it's worth it
May 16, 2026
Always good quality food for my…
Always good quality food for my terrier. She loves it and thrives on it.
December 3, 2025
Happy Labradors
Good product improved ordering online and good communication in delivery. Happy with all aspects of Burns. Use it for our current Labrador snd it kept our last chocolate Labrador healthy for 14 years.
May 15, 2026
Excellent my terrier is 11years old
Excellent my terrier is 11years old. He has had burns wet and dried food all his life and he can’t still jump and race after his ball with speed and agility.
May 15, 2026
Great product!
Great service and equally great product! My cats love the turkey and brown rice dry food! 10/10
May 22, 2026
Wonderful customer service
Wonderful customer service, dealt with a issue i had very quickly. As for the food my dogs thrive on it, their coats are lovely and shiny, and not loads of poo either so no rubbish in it. Reccomend trying it.
May 15, 2026
Excellent food
Excellent food, promptly delivered and very little packaging which is great. I usually have to dispose of enormous cardboard boxes.
May 21, 2026
Service is prompt and reliable
May 16, 2026
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