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1.9

Poor

TrustScore 2 out of 5

12 reviews

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Rated 1 out of 5 stars

Most Useless Manager Dipanjan aka Dicku


This message is a direct and unfiltered account of ongoing concerns regarding Dipanjan Majumdar’s role as a manager at Buroserv.

To be clear: Dipanjan is entirely out of his depth. His lack of knowledge in the Australian telecommunications space is glaring. He provides no real input in discussions and offers nothing beyond vague, recycled statements. His most common response to any question is, “Let me get back to you,” which has become a running joke internally. A manager who can’t answer basic operational questions, let alone guide a team, should not be in a leadership position.

In meetings, he contributes nothing original. He simply parrots what others have said, adding no insight or strategic value. It’s performative at best and misleading at worst. His presence in conversations feels more like an echo than a leader’s voice. It’s impossible to have meaningful collaboration when the person in charge is just mirroring others to appear engaged.

One of the most toxic aspects of Dipanjan’s presence in the team is his blatant and consistent pattern of credit stealing. He has built a reputation for swooping in at the final stage of others’ hard work, attaching his name to the outcome, and presenting it to leadership as if it were his own. He contributes little to nothing during the actual execution, but is always the first to position himself for recognition when it’s time to take credit. This isn’t occasional—it’s habitual. It’s calculated. And it’s corrosive to the entire team’s motivation. People have stopped sharing ideas openly because they know anything useful will be repackaged and presented by him as his own. This is not just unethical—it’s parasitic. It undermines the core values of collaboration and trust that any functional team requires to succeed.

If his technical skills are in question (and they absolutely are), here’s an open challenge:
Let Dipanjan take a full CAT-C order with an internet service, manage it end-to-end, and bring it successfully to billing—without relying on others to do the work for him.
Anyone who’s worked with him knows exactly how that would go: it wouldn’t just fail—it would fail in more ways than most could imagine.

His background in sales is questionable, and from all accounts, unimpressive. It’s widely known that his previous manager had to find a new role for him because he simply couldn’t sell. He was repositioned—not promoted—out of necessity. He convinced leadership he was there to support the team, but it’s clear his goal was to take control, not contribute. He displaced the very person who advocated for him, which speaks volumes about his ethics and motivations.

His leadership style is based on appeasing those above him while offering no support to those working under him. His actions are not guided by expertise or vision, but by self-preservation and superficial loyalty to upper management. It’s painfully obvious to the team, and it’s damaging to the culture.

To be blunt: Dipanjan is not fit to lead. He lacks the technical skill, strategic thinking, and professional integrity required for the role. His continued presence in this position is not only a liability to performance—it’s a demotivating factor for the people around him.

If Buroserv truly values competence, leadership, and a culture of merit, it’s time to take a hard look at this situation

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Run, Run as Fast as You Can!

Run, Run as fast as you can from this business and don't look back!
There service or lack there of destroys your business.
10 months of hell then we cancelled them.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

They simply don’t care !

I am currently overseas and my parents phone in Melbourne is not working. I rang them and it diverted me to a Philippines talk centre .
I explained to them that my parents are 96 years old and that their phone is not working . I told them I was away and that in case of an emergency they cannot dial 000 … They said they would look into it and PERHAPS escalate the matter … Seriously two elderly people are now left without contact to emergency services!!!!!!

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

It’s dishonest company

It’s dishonest company
please very careful with this company I
used their service for my business in Melbourne Vic I was stressful with them
I used their network for both internet and table phone for restaurant but phone didn’t not work we called them and got the advised that I need to buy new modern $120 from them however it’s not stable I called them to terminate their contract from May 14 but they still charge the service till july 15 and $120 for early end service

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

Pushy Lying Scammers

A salesperson called “Arko” called me non stop saying our new business account would be through them. After many many questions he still wouldn’t admit they are a private reseller and I had a choice to go with anyone. Misleading, lying and a scam.

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

BUROSERV are Frauds and Thieves.

A WARNING if you are thinking of changing TELCO carriers "DO NOT" move across to Buroserv. They will destroy your business and your sanity.

They don't solve the problem! they create the problem - so they CAN SCAM you!!

They will call you non stop to get you to join them. Then they will "F" you up by getting you into a contract, where you must pay $250 termination fee whether you want or not- no matter what problem they have created.

They only MISLEAD you and Exploit you, without giving you the service you joined up for. Their customer service doesn't exist! then they keep invoicing you for a disconnection fee, for a service you had for 2 days - that didn't work and almost cost us our business!!. Had to go back to my previous carrier who actually RESOLVED the issue Buroserv created.

They force you to pay, by applying a "Payment Default on your Credit".
They are nothing but FRAUDS!!, THEIVES!! and SCAMMERS the Scum of the earth.

May 4, 2022
Unprompted review
Rated 1 out of 5 stars

Worst customer serivce

Worst customer serivce. Only exploit you and get your money. Speed is freaking slow. Misleading info. They will call you non stop to get you to join them. Then they will f* you up with the misleading speed pack and get you into a contract. Where you must pay $250 termination fee whether you want or not. They dont freaking solve the problem! Only scam!! DONT JOIN THEM

March 22, 2022
Unprompted review
Rated 1 out of 5 stars

If i could give 0 or minus for this…

If i could give 0 or minus for this company i would have but this is not allowed here. This company is a rip off. I am now going to report this to TIO. first i have informed them that we want to cancel their internet service on august since we were not using the service due to lockdown in sydney and we wont be continuing after the lockdown opens. They have called us and told us that we can use their service free for two months and if we wanted to resume our service after the lockdown opens we may otherwise
we can cancel. we left the premises after two months and we asked them to cancel their service again since we decided to move and they did not say anything. yesterday all of sudden they have send final notice to pay two months of fee and if we dont pay they will use credit agency. what a rip off. they tried to trick us. first they provided us with free service (no invoice sent on those periods) to see if we would stay with them and when we said we are moving then they are asking for charge. Wow. What a Rip off. Please avoid this company at any cost.

November 10, 2021
Unprompted review
Rated 1 out of 5 stars

This is not a company I would ever do…

This is not a company I would ever do business with again the service has not worked as it should from day one. There where all sorts of hidden charges we here not told about. I don't take lightly on giving reviews but make sure everything is in writing.

May 21, 2021
Unprompted review

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