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Burst Health Reviews 

3,037
•
TrustScore 4.5 out of 5

4.7

Health & Medical
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Review summary

Created with AI, based on recent reviews

Looking at 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional medical consultations and the intuitive website that makes requesting treatments extremely simple from home. Consumers frequently highlight the fast delivery service and the polite support team that ensures smooth prescription management, friendly doctor interactions, and clear communication throughout the entire medical process. Some people were dissatisfied with occasional delivery delays, remote postage challenges, or shipping issues that negatively affected their orders. However, some people mentioned difficulties with communication, missing callbacks, and slow response times when trying to resolve urgent problems or reach out for customer assistance.

What people talk about most

Service

Reviewers mention positive feedback about service, noting it is fast, reliable, and very easy to use.... See more

Delivery service

Customers report great satisfaction with the delivery service, often highlighting quick shipping times and... See more

Staff

Consumers find staff to be positive, supportive, and exceptionally helpful throughout the entire process.... See more

User experience

People report positive experiences with user experience, highlighting an easy, convenient, and reliable... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly interactions with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been on and off a certain tablet during my weightloss journey. Burst health understand my needs and have re prescribed the tablet to me each time I have needed it. It maybe a bit more expensi... See more

Rated 5 out of 5 stars

Very easy and simple process to follow. Response and approval was received quickly which was a great relief. I haven’t received my prescription as yet as I live remotely and postage takes a little l... See more

Rated 5 out of 5 stars

I have been using Burst Health on and off for the past few years, and my medications have always arrived on time. The doctor consultations are consistently professional and respectful. While the medic... See more

Rated 5 out of 5 stars

Consults and treatment with Burst Health is professional and straight forward. Prescriptions are posted straight to your door which makes it easy for me as I do shift work and can't always get to the... See more

Company details

  1. Health & Medical

Written by the company

Online medical centre & medicine delivery Australia-wide

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(3,037)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Every month my pill subscription was late

Every month my pill subscription was delayed, multiple calls were required and then I had to pay express shipping when the website states you get free shipping. On top of that it was only 1 month prescription that cost $69 when you can get 3 months worth for $35, a complete rip off. Very dissatisfied, by the third month I have had to cancel my subscription.

How was my order dispatched on time when everytime I called up, it wasn't processed yet, and already delayed. Maybe you need a calculator to work out when then next pill prescription is due, was always late despite getting express postage, there was no issue with the postage. Your trying to shift the blame. Such a poor service

January 23, 2026
Unprompted review
Burst Health logo

Reply from Burst Health

Thank you for taking the time to share your experience with us, and I’m sorry for any frustration this may have caused.

I’ve reviewed your orders and can confirm that they were dispatched on time from our end. While delivery timelines are ultimately dependent on the carrier and outside of our direct control, we do take this feedback seriously and will continue to work with our delivery partners to help minimize delays wherever possible.

Regarding your payment, it covers the doctor’s consultation, the prescribed medication, delivery fees, the automatic subscription, and the overall convenience of the service we provide.

We genuinely appreciate your feedback, as it helps us identify areas where we can continue to improve our service for everyone. If you need any further assistance with your account or orders, please don’t hesitate to contact us via our Contact Us page:
https://bursthealth.com.au/pages/contact-us

Rated 1 out of 5 stars

SCAM

Update. They did give me my money back. But please PLEASE don't order from this site.
SCAM.SCAM.SCAM.
Initial doctor never called, I cancelled my order and asked to delete my details within hours... they eventually replied. Sorted.
A month later they took another 141 from my bank account. I contacted the chat bull$#!+, took ages, a lot of stress, attempting to contact real people. I dont think they exist.
Got an email today agreeing to give me my money back, might take 7-10 days. Not holding my breath.
Scam.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Consults and treatment with Burst Health

Consults and treatment with Burst Health is professional and straight forward. Prescriptions are posted straight to your door which makes it easy for me as I do shift work and can't always get to the pharmacy. I highly recommend Burst Health!💯 👌

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Burst health to the rescue with my up & down weightloss journey

I have been on and off a certain tablet during my weightloss journey. Burst health understand my needs and have re prescribed the tablet to me each time I have needed it. It maybe a bit more expensive than normal but totally worth it, as they understand your needs and are professional enough in judgement...knowing that you DEFINITELY wouldn't be asking for the tablets again if you didnt need them.
Thank you for helping me each time... I just need that extra kick start and help via an appetite supressent when numbers on the scales went up for me unwantingly :(
I really appreciate it 🥰

January 5, 2026
Unprompted review

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