Absolutely brilliant shop. It was my first time buying from them and I bought quite a few items in their sale and was surprised to find how good the quality of everything was - their 42 litre flexitub... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good quality products along with value for money so, well pleased. There was an error on delivery which their customer service dealt with, and sorted, immediately and in a friendly manner. Well recom... See more
Exactly as promised and more! Sturdily built. Excellent storage capacity. Fun, wipe clean interior. Absolutely love our purchase. Really happy, thank you Burts!
Fabulous company, Excellent service. Have brought some great bits for my dog, and some beautiful gifts for friends and family. The prices are great & Delivery is fast. :) Will defiantly be sho... See more
Company replied
Company details
Written by the company
We have everything from bowls and leads and more for your Pets, Home & Garden and plenty of gifts here at Burt's Country Store.
Contact info
Dunajska cesta 167, 1000, Ljubljana, Slovenia
- podpora@zmajspin.com
- burtscountrystore.co.uk
4.8
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service and a…
Brilliant customer service and a fabulous product, I’ll be shopping here again soon 🥳🌹
December 18, 2021
Reply from burtscountrystore.co.uk
Thank you very much for your review. We look forward to see you shopping with us again soon!
First time I had used this company and…
First time I had used this company and I was really impressed their customer service and follow up was excellent. My purchase was a present for a friend and she was thrilled. Thank you.
December 18, 2021
Reply from burtscountrystore.co.uk
So lovely to read this review, thank you ever so much. Really pleased you are happy with your order, hope to see you shopping with us again soon!
Reply from burtscountrystore.co.uk
Please to read your lovely review, thank you! We hope you will shop with us again soon.
Reply from burtscountrystore.co.uk
Thank you! Hope to see you shopping with us at Burt's Country Store again soon.
Very quick delivery and product in…
Very quick delivery and product in immaculate condition.
December 13, 2021
Reply from burtscountrystore.co.uk
What a lovely review, thank you. We hope to see you shopping with us again soon!
Really good quality dog hooks
Really good quality dog hooks. Hung up outside to hold our dog leads, ideal for the purpose.
December 10, 2021
Reply from burtscountrystore.co.uk
Perfect! Thanks for your lovely review, we look forward to seeing you shopping with us again soon.
Excellent
Excellent products and customer service. Odette, who runs the company is very knowledgeable and helpful, goes over and above to assist.
December 8, 2021
Reply from burtscountrystore.co.uk
Thank you ever so much for your wonderful review, it is a pleasure to see you shopping with us time and time again! See you again soon.
speedy delivery,pleased with product
December 5, 2021
Reply from burtscountrystore.co.uk
Thanks for your review! We hope to see you shopping with us again soon.
Reply from burtscountrystore.co.uk
Thanks for your review! We hope to see you shopping with us again soon.
Easy to order and prompt service
Easy to use and order online, very happy with the product, liked the variety and unusual items, for sale. Will be using again. Would recommend them.
December 3, 2021
Reply from burtscountrystore.co.uk
Thanks for your review! We hope to see you shopping with us again soon.
Item nothing like the pictured
Item nothing like the pictured, said rustic finish, but the coasters were a complete mess, looking unfinished and untidy! & Still waiting for a refund.
December 3, 2021
Reply from burtscountrystore.co.uk
Hello, sorry you are not happy with our product you ordered. We have been in touch with you and issued a refund. Many thanks.
Love Burts!!
Great products! Great prices! Fast delivery!
One very happy customer !! 😁
December 3, 2021
Reply from burtscountrystore.co.uk
Thank you so much for your lovely review Aimee, we hope to see you shopping with us again soon!
Very good product
Very good product. Probably a little dearer than i would have liked. But service was excellent and delivered in good time.
December 3, 2021
Reply from burtscountrystore.co.uk
Thank you for your review, we try to be one of the cheapest when it comes to our products to offer value for money for our customers. We hope this does not detract you from shopping with us again in the future.
Reply from burtscountrystore.co.uk
Thank you very much for your great review. We hope to see you shopping with us again soon.
Very shocked to receive coasters that…
Very shocked to receive coasters that look nothing like the picture, very poor quality wood & look horrendous!
Wanting a refund!
December 1, 2021
Unprompted review
Reply from burtscountrystore.co.uk
Thank you for your review and we are very saddened to read that you are unhappy with your product, especially as these coasters are one of our bestselling products. As I stated in my email back to you earlier, I shall happily refund these for you once returned. I hope this does not detract you from shopping with us again in the future.
Good communication and quick delivery
Good communication and quick delivery. Thanks so much delighted.
December 1, 2021
Reply from burtscountrystore.co.uk
Many thanks for your review, we hope to see you shopping with us again in the future.
No complaints, great company!
Great products which are priced alike. Easy to navigate website, all the way through to processing the order and payment. Quick and well packaged delivery too. Thank you!
November 30, 2021
Reply from burtscountrystore.co.uk
Many thanks for your lovely review. We hope to see you shopping with us again soon.
Reply from burtscountrystore.co.uk
Many thanks for your lovely review! We hope to see you shopping with us again soon.
This is a great shop if you are looking…
This is a great shop if you are looking for something a bit different. I bought a brass Bee door knocker for my daughter and she loved it.
November 25, 2021
Reply from burtscountrystore.co.uk
Thank you for your lovely review, very pleased your daughter is happy with her Brass Bee product! We hope to see you shopping with us again in the future.
Very friendly
Very friendly, personal and quick service, really impressed thank you 😊
November 25, 2021
Reply from burtscountrystore.co.uk
Thank you for your lovely review! We hope to see you shopping with us again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.