While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its impeccable nature from planning to execution. People frequently commend the staff for their professionalism, friendliness, and attentiveness, noting how they make groups feel safe and well-cared for. The booking process is often described as straightforward and efficient, with clear communication and reliable coordination. Consumers also appreciate the quality of the vehicles, often finding them modern, clean, and comfortable, arriving perfectly on time. Many express their satisfaction with the entire experience, from pricing to the helpfulness of the drivers, and intend to use the service again for future travel needs.

What people talk about most

Service

Users describe positive interactions with service. Customers consistently praise the professional and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Booking process

Consumers find the booking process to be positive. Many reviewers highlight the straightforward nature of... See more

Based on these reviews

Rated 5 out of 5 stars

The quick last minute arrangement was great and upon request there were drinks and music available in the luxurious van. The driver was always on time and even though they didn't speak English, com... See more

Rated 5 out of 5 stars

I used Buscom services for a wedding which was logistically difficult and with many guests to move from the centre of Paris to a Church and then a Chateau one hour away. The service has been impeccabl... See more

Company replied

Rated 5 out of 5 stars

I work frequently with Buscom and it is always an excellent experience. The vehicles are modern, clean and comfortable. The chauffeurs are always professional and friendly. And they always make my gro... See more

Rated 5 out of 5 stars

We had a fantastic experience from start to finish! The trip was extremely well organized, and everything ran smoothly. The team was professional, attentive, and always available to help with any ques... See more

Company replied


Company details

  1. Bus and Coach Company

Written by the company

Buscom is a bus company which provides passenger transport services with all types of transport - Private sedans, Minivans, Minibus, Bus, Charter coach. Transfer services as well as transport services for sightseeing and excursions everywhere in Europe. Leading ground transportation service with modern and comfortable vehicle, friendly staff and excellent customer service with a 24-hour emergency call line.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience overall.

Good experience overall. The minibus was spacious, air-conditioned, and comfortable for our group. Staff were friendly and helpful throughout.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, great, not cheap, but well worth it!

The quick last minute arrangement was great and upon request there were drinks and music available in the luxurious van.
The driver was always on time and even though they didn't speak English, communication through whatsapp worked well.
Not cheap for sure, but you get what you pay for. I would book again for a (large) group!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service always!

I work frequently with Buscom and it is always an excellent experience. The vehicles are modern, clean and comfortable. The chauffeurs are always professional and friendly. And they always make my groups feel safe in the crazy Parisian traffic. Yohann and his team are always very responsive - a truly reliable company. I absolutely recommend 100%.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

They delivered what was promised

They delivered what was promised.

We booked them for two airport transfers in Paris and everything went really well. From the confirmation stages on, we were really pleased with the service.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Buscom were fantastic

The team at Buscom were fantastic. Yohann was very communicative and clear via email, and all of the drivers were on time for the pick-ups. Would definitely recommend.

September 5, 2025
Unprompted review
Buscom logo

Reply from Buscom

This is exactly why I am getting up every morning, I want all my client to be as satisfied as you ! Have a nice one, till next time Sam

Rated 5 out of 5 stars

Great service

Great service, very responsive , supportive . Edgars helped us organise a delegation trip in Stockholm. we were really pleased with the experience

June 10, 2025
Unprompted review
Buscom logo

Reply from Buscom

Thank you very much for your comment, Hope to hear from you soon.

Rated 5 out of 5 stars

Group transfer

We had reserve transfer for group in Edinburgh. Very nice staff, bus was on time, competitive price... I highly recommend it.

June 15, 2025
Unprompted review
Buscom logo

Reply from Buscom

We really appreciate your lovely comment—looking forward to hearing from you again!

Rated 5 out of 5 stars

Really good

Really good - mate hired a bus for Vittoria to Bilbao and back for Europa final. Was well organised, lovely service and no frills. Shame about the result, but hey ho.

May 21, 2025
Unprompted review
Buscom logo

Reply from Buscom

Thanks a lot for taking the time to share your experience. Hope to see you again!

Rated 5 out of 5 stars

Great company

Great company, picked up and dropped off on time from Vitoria to Bilbao then back again after the football, polite and friendly service. 👌

May 22, 2025
Unprompted review
Buscom logo

Reply from Buscom

Thanks a lot for taking the time to share your experience. Hope to see you again!

Rated 5 out of 5 stars

Europa Final Bilbao

We chartered a coach to take us from Vitoria to Bilbao and back, for the Europa League Final. Fantastic service from the company. Very professional, and friendly staff. Highly recommended

May 21, 2025
Unprompted review
Buscom logo

Reply from Buscom

We truly appreciate your comment. Don't hesitate to reach out again in the future.

Rated 5 out of 5 stars

Uses them to travel from Vitoria to…

Uses them to travel from Vitoria to Bilbao and return and they were on time, drivers were pleasant and friendly.

May 21, 2025
Unprompted review
Buscom logo

Reply from Buscom

We truly appreciate your comment. Don't hesitate to reach out again in the future.

Rated 5 out of 5 stars

Buscom = BusGREAT

We recently used Buscom for a group trip across Spain, and the experience was absolutely outstanding from start to finish.

From the moment we made our initial inquiry, the communication was prompt, clear, and incredibly helpful. The team was always available to answer our questions, accommodate our requests, and ensure every detail was taken care of well in advance of our journey.
On the day of travel, the service exceeded all expectations. The coach was clean, comfortable, and arrived perfectly on time. Our driver was friendly, professional, and extremely knowledgeable about the route, contacting us and communicating Eta’s. They made sure we felt safe and well looked after throughout the journey.
One of the most impressive aspects was the value – high-quality service at a very reasonable price. For a group of our size, it was by far the best option in terms of both cost and convenience.
Overall, we couldn’t be more pleased with the service we received. We highly recommend Buscom to anyone travelling in Spain – they truly made our trip seamless and enjoyable. We’ll definitely be booking with them again for future travel!

May 21, 2025
Unprompted review
Buscom logo

Reply from Buscom

Many thanks for your kind message—hoping to hear from you again soon.

Rated 4 out of 5 stars

Would recommend for Riesling-tour!

Volker and his wife were absolutely lovely and we had a super fun day with them! Our hotel in Trier turned out to be unreachable by bus, so we had to freestyle a bit at the end to get our wine purchases to the hotel. But this worked out fine in the end, as it was only a short walk.

June 7, 2025
Unprompted review
Buscom logo

Reply from Buscom

It means a lot to us—thank you! We’d love to welcome you back anytime.

Rated 5 out of 5 stars

A great service that helped me to have peace of mind!!!

I recently used Buscom service to take my students to a retreat in Italy. I was unsure about sending so much money in advance, trusting a company that I didn't know before. The full experience was a pleasant surprise! When we arrived at the airport a great, modern, clean bus was waiting for us, with a friendly and helpful driver. I am extremely happy with the full experience: the price, the booking, the great communication, the bus, the driver! Everything worked perfectly! I will be using them for the next retreats and recommend it to anyone in need of bus transfer. Thank you for helping me to make my students experience even more special!

May 25, 2025
Unprompted review
Buscom logo

Reply from Buscom

We’re grateful for your feedback and hope our paths cross again soon.

Rated 5 out of 5 stars

Buscom for a big wedding

I used Buscom services for a wedding which was logistically difficult and with many guests to move from the centre of Paris to a Church and then a Chateau one hour away. The service has been impeccable, during the planning and throughout the day. I would reccommend Buscom in a heart beat.

May 31, 2025
Unprompted review
Buscom logo

Reply from Buscom

We’re grateful for your feedback and hope our paths cross again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look