After my contract finished I was told I had £135 in credit. After 4 telephone calls lasting on average 30 minutes and at least 4 emails to the complaints team no one has got back to me. Appare... See more
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Review summary
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I left this terrible telecoms provider on 23rd June. I’ve had a lot of history with them in their previous guises of XLN and Daisy. Naturally I cancelled my direct debit as my account was paid unt... See more
Company replied
Avoid O2 Business at all costs. They set up my Direct Debit incorrectly and failed to take any payments. When I noticed, I called them and paid the outstanding balance directly. Two weeks later,... See more
I needed to add a bolt on for additional data - but I needed to do it outside the o2 Business helpdesk/customer services office hours (0800 - 2000 GMT/BST) when there is no service. How on earth can a... See more
Company replied
Company details
Written by the company
O2 Business gives you greater flexibility and an unrivalled service. Our award winning network means you stay connected, whenever you’re doing business.
Contact info
260 Bath Road, SL1 4DX, Slough, United Kingdom
- 08009777337
- businessshop.o2.co.uk
1.3
Bad
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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Disgraceful experience, loss of business
Switched from Vodafone to O2 Business and I have been on the phone with O2 for the last 5 weeks trying to fix the fact that I'm not receiving text messages. I have called 12-15 times by now, to each time hear the same broken record. Been told several times I would be called back by technicians and supervisors, which hasn't happened once.
This is affecting severely my business, not to mention the waste of time on the phone, up to 2 hours at one time.
Looking for legal advice to get compensation for caused loss of business.
Filed a complaint 2 weeks ago, still waiting to hear back.
Dreadful.
May 25, 2025
Unprompted review
Terrible service and costs for roaming
Don't use this is you want to go abroad, not only does it take an extremely complex call to customer support to even activate roaming bolt on, it's then £7.50 per day for 500mb data.
April 4, 2025
Unprompted review
Utterly inept and useless as with…
Utterly inept and useless as with absolutely everything to do with this pitiful and inept company. I hope the entire company goes bust and everyone that works there runs out of hot water when next in the shower AFTER they have lathered their hair. Seriously, they are at the absolute apex of everything that is wrong with corporate outsourced tech led useless customer service.
March 22, 2025
Unprompted review
I echo the bad reviews
I echo the bad reviews.
I have been trying to have 02 Business address a complaint in writing relating to interruption in sev ice since November 2024 to no avail. They simply email and say it has been resolved when it has not. They give you an email address to write to that relates to the personal account and not business and then say that they will pass it to business and do not.
Today, I had a call handler from somewhere in Asia tell me that he was going to transfer me to the correct dept and he would explain the problem and when the call was picked up, he had simply dumped the number into the technical team. It is getting to the stage that I might as well issue proceedings. At least then they might wake up. This poor customer service is everything that is wrong with the UK now. Cutting costs and screwing the customers.
PS - I have found that every time you write to O2, they start up a fresh complaint number. It seems to be absolutely chaotic there and it is no wonder that they are in disarray.
January 27, 2025
Unprompted review
absolutely appalling customer service…
absolutely appalling customer service and complete rip off. Took 6 months to close account, while still overcharging. 100% recommend do NOT use
December 20, 2024
Unprompted review
Contacted o2 customer service today in England again without success no one in this company seems to be able to advise nor help.
Appalling..
December 12, 2024
Unprompted review
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