Busseys Norfolk Reviews 

I have already purchased a Puma from the Norwich Whiffler branch and had issues with that, which were resolved but shouldn't have happened in the first place. Now ready to upgrade to a new Puma and booked a test drive online. Why do you need a pushy sales person to ring me if I have booked a test drive? Waking me up after a night shift, for what? Sort your sales team out.

I enquired about a grenadier and John at Busseys couldn't have been more helpful, I had an extended time test driving the car and it absolutely confirmed how much I wanted one.

Although I ended up purchasing the car from another Ineos dealer (purely cost related), ultimately it was Jon at Busseys that sold me the Ineos with his customer service and attention to detail

Deanna was Very helpful and pleasant to deal with
Very professional
Many thanks

From start, to picking up the car was excellent. Helpful with whatever I asked. Customer service was excellent

The experience I encountered at Busseys was first class. I have always bought German cars in the past. I was looking for a cheap alternative weekend car so thought I would see what the BYD fuss was all about as I’ve heard a lot of good things about them, And from my first visit to enquire and test drive to actually buying my BYD Seal udmi was excellent Millie Green the sales executive was top class very polite and professional and nothing was too much trouble. And to be brutally honest the car was great but the service was better and that level of service convinced me to buy the car as I felt that if I ever needed help they will always be there for me. All of the sales team were great as well too as I went to ask Millie for advice but as she was busy with a customer, Her colleague Conner was extremely helpful also. Well done Busseys for developing a great team.. I can highly recommend your business.

Came in to look at a puma gen e spoke to Shannon about a test drive and she arranged it she was very helpful explaining all the controls when we got back we liked the puma however Shannon was busy with another customer so we Spoke to Charndler about leasing one he explained the different options buying was a better option for us with the government grant and free charger so we arranged finance he explained all finance details so we agreed to buy new car then he told us about delivery date June/July 26 .Good communication f
rom Chandler when we had questions about car .Car was delivered in June picked it up 19th June he explained all car controls on hand over which was very good overall the experience was very good .Ian wright

Ant Bryce at Norwich bussyess always helpful ! I have purchased 2 van’s and he looked after me really well through out the process and well communicated he made the process very smooth and easy always gives best advice and deals . Very happy with the service I received

Disappointing After-Sales Experience

I purchased a Ford Puma from Busseys and, whilst the initial sales process was straightforward, the after-sales experience was unfortunately disappointing.

One aspect that stood out was being asked to leave a five-star review at the point of purchase, before I had even collected the vehicle and before I had the opportunity to verify that faults identified prior to collection had been rectified. In hindsight, this felt premature given the issues that subsequently arose.
Shortly after purchase, I experienced a number of issues with the vehicle, including persistent brake noise, FordPass connectivity problems, wireless charging faults, an engine management fault, steering-related issues and electrical faults. Two separate electrical faults ultimately resulted in the vehicle requiring two replacement batteries, and on one occasion the vehicle could not be collected as arranged because it would not start.

To Busseys’ credit, the vehicle was inspected on multiple occasions and staff at both Norwich and Fakenham were generally polite and professional. However, despite repeated visits, software updates, master resets, brake inspections and cleaning, several issues remained unresolved for a considerable period of time.

The most frustrating aspect was the communication. Emails requesting updates and clarification often went unanswered, including correspondence sent directly to management. I regularly found myself having to chase for information and updates regarding repairs and proposed resolutions. On several occasions I received conflicting information from different departments, which only added to the frustration.

The experience also left me feeling that the level of customer service changed significantly once the sale had been completed. During the purchasing process, communication was prompt and proactive, including requests for a five-star review before I had even taken ownership of the vehicle. However, once faults were reported, responses became slower, updates often had to be chased and several emails went unanswered. As a result, I was left with the impression that securing the sale was given greater priority than providing effective after-sales support when issues subsequently arose.

As the issues continued, I raised the possibility of rejecting the vehicle towards the end of March. At that point, after already experiencing multiple faults and repair attempts, my understanding from the discussions held was that if I wished to pursue rejection of the vehicle, I would need to take legal action and potentially seek resolution through the courts. Faced with that prospect, I felt I had little option but to continue engaging with the repair process and await further investigations. Given the ongoing faults, repeated visits to the dealership and the time involved, this added considerably to the frustration and stress of what had already become a lengthy and difficult experience.

After several months of discussions, Busseys ultimately agreed, “as a gesture of goodwill” to buy the vehicle back. Whilst I appreciated this outcome, the process leading up to it was unnecessarily drawn out and frustrating. I was advised that the buy-back refund would be processed within 3–5 working days; however, it ultimately took longer than that to be completed. During this period, further attempts to obtain updates from site management went unanswered.

I appreciate that vehicle faults can occur and that not every issue can be diagnosed immediately. My disappointment stems from the faults themselves but more from the handling of the matter, the delays in communication, the lack of ownership of issues raised and the inconsistent follow-through.

Whilst I am pleased that a resolution was eventually reached, the overall after-sales experience fell significantly below the standard I expected from a main Ford dealer.

Had a fantastic experience with Busseys and Jon who was extremely helpful and patient with me he managed to find me the best car for me , it’s absolutely fantastic I’m chuffed to bits and would definitely recommend anyone who needs a car to go to see the team at attleborough.

Jon @ Busseys was great. I love my new Grenadier, I only wish I could have got my hands on it sooner. All in all a positive experience.

Busseys is such a well respected brand in Norfolk, I knew I only wanted to go there for my brand new Ford Puma GenE. The sales executive, Peter Feltham, couldn't have been more helpful. He has been informative, answered so many questions for me (first time e-car buyer), kept track of the progress for me during a long run in, kept in close touch during the last few days of juggling things. He gave a comprehensive briefing on handover so that I felt confident driving away, and gave helpful advice on charging. Couldn't be more pleased. Excellent customer service.

I cannot fault the staff for their professionalism and their attitude.They made everything so easy to understand and made sure
that I understood all the paperwork. I would not hesitate to recommend Busseys to anyone.

John was really helpful and patient when I purchased my car from Busseys.

He was very patient when I came back with my father for a second test drive.

Would highly recommend

Sometimes you just feel compelled to write and give praise where its due and this is one of those ultra rare times where we were treated perfectly. All I will say is how we were dealt with through the entire process of buying a new car was perfection.

I wish to single out Matt who made the entire experience such a joy to experience, even the new car isn't too bad aswell!

I always think the real acid test is would I buy from this business again and would I recommend family and friends to them? my answer? 100% yes I would.

Praise where it is due.
Thank you ever so much! a VERY happy Julie and Martyn

I went to the Norwich branch and had Shannon Warby as my sales executive - she was very helpful and full of knowledge when talking me through my car options, I would highly recommend!

Super van, easy hassle free purchase. Pleasure to deal with.

Amazing Team Busseys Hall Road. Professional, effective and friendly!

A great service from the dealer and all staff friendly and helpful we are completely satisfied with car and handover

It is the quality of the care and attention we had from Matt Haynes from Busseys who sold the car to us. He was approachable and knowledgeable and has been so very supportive on this whole new experience.

The left hand doesn’t know what the right hand is doing!! Instead of fixing the things they could fix….they did nothing, faults were missed or ignored. Service and level of care was generally poor. Very disappointing first engagement with Busseys.