Busy Beans Organic Reviews 284

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their freshness, fragrance, and excellent taste, which many find superior to supermarket alternatives. The variety of organic herbs and spices, along with competitive pricing and swift delivery, are frequently highlighted as key positives. Many appreciate the well-packaged items and the user-friendly website, making the overall shopping experience smooth and efficient. However, some customers also noted issues with their orders, such as receiving partial shipments without clear notification or products with unexpected tastes. A few other people also felt that the quality of certain items was poor, or that product descriptions regarding origin or composition were not clear enough.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the great quality, organic selection,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Customers consistently report high satisfaction with product quality, frequently highlighting organic, fresh,... See more

Order

Consumers find order experiences to be ambiguous, with many reviewers reporting that their orders arrived... See more

Price

Customers consistently note positive experiences with price, frequently mentioning fair, reasonable, and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order arrived in two shipments but the first package did not state this was only partial and there was a prompt email asking me to review my order so I assumed the package had my complete order. O... See more

Rated 5 out of 5 stars

Lovely fresh and bright colour, lovely taste , totally much better quality than anything I could get in the supermarkets. I am making cayenne pepper cold oil infusion to use for a pain relief salve to... See more

Rated 5 out of 5 stars

Top quality organic fresh product ... yes it is dried but a dried product that has been stored a long time loses it's potency and Busy beans is always full of fragrance and flavour... love opening th... See more

Rated 5 out of 5 stars

Thank you for the detailed information about the products on your website which is very important for me. Great variety of products (especially organics), excellent service. Hope you can bring shelle... See more


Company details

  1. Organic Food Store
  2. Natural Foods Store

Written by the company

Organic & Natural Wholefoods - Vegan, Vegeterian, Gluten Free, Keto, Lectin Free


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

284 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I have yet to receive my order #21970…

I have yet to receive my order #21970 (02/08/2023. I was informed by D PD carriers that the order had been cancelled. No communication from Busy Beans!
On this basis cannot recommend Busy Beans to others

August 2, 2023
Busy Beans Organic logo

Reply from Busy Beans Organic

Hi John,

Thank you for your feedback and informing us.

We are very sorry to hear that you are faced with this inconvenience. We will contact DPD to resolve this issue.

Please also note that we are issuing a refund for you.

Also, you can always contact us via the info@busybeansfoods.com e-mail address for problems with your order or anything you want to ask.

Please accept our sincere apologies.We are sorry for this inconvenience again.

Have a nice day.

Kind Regards
Busy Beans Team

Rated 5 out of 5 stars

Trustworthy company with great products

This is a great company with a high quality of products. I love being able to get buckwheat that's not from China! The organic arrowroot is great as is the paprika, basil and the pecans for example. The customer service is excellent and I got my shipment the next day.

July 16, 2023
Rated 5 out of 5 stars

Great products and fast delivery

Great products and fast delivery, I found some ingredients that I've been looking for for a while, but aren't easy to find here. I'd love if you restocked on the other mushroom types or if you brought more mushroom species, I'd buy them for sure

May 1, 2023
Rated 1 out of 5 stars

Week later still waiting for the…

Week later still waiting for the response from Busy beans about damaged item. Nothing been resolved! It’s not very good customer service when customers have to chase them and not getting any answer.

Update: 22/04/23 - I did reply and sent 3 emails in total chasing my refund along with 3 photos on my first reply. Please check your spam filters as I have had no failed delivery messages for my emails.

April 11, 2023
Busy Beans Organic logo

Reply from Busy Beans Organic

Hi Julia,

Thank you for your feedback. Customer satisfaction is our main priority therefore I would love to solve this issue for you.

I checked your order details. We received your email on 12/04/2023 at 17:25 and replied to your email within 30 minutes. However, we did not receive a response from you. If you reply to our mail, we will happily solve the issue.

Have a nice day

Kind Regards
Furkan Y.

Update 22/04/2023 - Unfortunately, we did not receive your mail. If you send an e-mail ( info@busybeansfoods.com ) to our official e-mail address again, you can be sure that we will solve the issue.

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