Busy Bee Life Insurance Reviews 

236
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Made an online enquiry for a joint life insurance quote and had a call with them on Jan 13th for over 20mins to go through my medical history at around 6.30pm. Think the call was with a Jordan or a T... See more

Rated 1 out of 5 stars

I can't stress enough how awful this company is. I enquired on their website & wish I'd been clever enough to read reviews. They don't stop calling & not only that, they must sell your details on... See more

Rated 1 out of 5 stars

I wish I could provide negative stars. I went to enquire online for a quick quote against some other candidates and ended up getting signed up to some call list. I have been bombarded by calls nearly... See more

Rated 5 out of 5 stars

Can't fault these guys. Polite and experienced advisors. Curtis Lacey was fantastic, made what should have been a boring lengthy phone call, quite funny and full of helpful information. Quotes given,... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Busy Bee Life Insurance was created to make it easy for busy parents to get Life Insurance. It is for this reason that we’ve partnered with many leading Insurers to find parents the best cover at an affordable price.


Contact info

2.2

Poor

TrustScore 2 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(236)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

I really should learn to read these reviews before submitting my details to companies. Anyway, I did and ended up with a very impatient and pressurised sales call from one of their brokers. Since they record phone calls the company are more than welcome to contact me in order to use my recording for training on how NOT to speak to potential customers. Unbelievable is one word for it.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, getting a quote is a big data scrape and all of a sudden spam calls every day at least 8 from all sorts of alleged companies from tax returns to claim for ppi - disgrace.

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

No respect for people's privacy

I filled in a form to enquire about prices for income protection and I have received over 10+ calls some within 2 hours of each other. It's still ongoing. I was interested in switching my life insurance provider from legal and general but after this, it has completely put me off. They clearly have no respect for their customers privacy and the selling of insurance Is clearly commission based which leads me to believe they don't have your best interests at heart. Avoid at all costs and definitely do not fill in an inquiry form.

July 3, 2023
Unprompted review
Rated 1 out of 5 stars

Wish I could give 0 stars

Wish I could give 0 stars. I filled in the online form where they took my email and phone number and have then had 7 spam calls in 2 days. I work in a hospital and am in meetings all day long and cannot be on my phone so I cannot pick up. I answered the last call on day one due to persistent calling and requested for email contact instead explaining that I work 9-5 core hours and then overtime well into the evening but the man who called was insistent that it could only be via call and kept insisting on talking although I explained I had a meeting due to start in just 5 minutes. I then said I was no longer interested as clearly this service would not suit me as I have also contacted different providers who have very kindly accommodated email communication from the get-go.

Day 2 they started calling again and as I have ignored they called from a private number which I answered thinking it was my GP who usually rings private. The man asked if I was off work and I explained again that I am in work, will be in work till 5 and have overtime and again was due to start a meeting in a minute or two, he started speaking again but I had to cut him off to join the meeting so AGAIN I said I was not interested and hung up.

Nothing but a nuisance.

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant, cannot fault them. Very professional and polite, they went over everything as I wasn’t sure how it all worked. They were not pushy at all. I would 100% recommend them.

February 6, 2023
Unprompted review
Rated 1 out of 5 stars

Do not give them your phone number

Filled out their online form out of curiosity to get a quote for life insurance (expected an email as most companies do) a few days ago. Ever since I have had at LEAST 5 spam phone calls everyday. Do not give this company your phone number! They will never leave you alone. Lesson learned.

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

Persistent calling

Went on to the Busy Bee website to have a look for life insurance, input some of my details and was called back, I advised them that I wasn’t available and that I would contact them when I was free. I have since been called 12 times in 3 days, and I have advised them to stop contacting me, but they continue to do so from different numbers, or they call with no caller ID.

November 9, 2022
Unprompted review
Rated 1 out of 5 stars

Bombarded with multiple phone calls - avoid

I enquired and then I changed my mind.

I answered one of the many phone calls from them and informed their advisor that I was no longer interested. Despite asking to be removed from the list, they still keep calling me.

I had to answer a call from a private number today as I was expecting a call from my GP. Despite telling the advisor that I was no longer interested, and that I shouldn't be on their list, they still tried making a sale.

It seems that the selling tactics of this company are to harass you until you give in, so they obviously don't have anyone's best interests at heart.

Avoid!

October 27, 2021
Unprompted review
Busy Bee Life Insurance logo

Reply from Busy Bee Life Insurance

Hi Jo,

I am sorry to hear that this has been your experience with us, I can assure you that this is not in line with our usual standards of practice.

Your feedback is extremely important to us, and we would really appreciate the opportunity to try and fix this.
Please can you email us at info@caspianinsurance.co.uk so that we can discuss a resolution?

Kindest regards,

The Customer Care Team @ Busy Bee

Rated 1 out of 5 stars

I would like my details removing

I would like my details removing. Since Monday I’ve had 17 calls. I have been called off different landlines & mobiles which I have blocked. I am now being called off withheld. I have gone elsewhere & I am glad. Vultures.

September 30, 2021
Unprompted review
Busy Bee Life Insurance logo

Reply from Busy Bee Life Insurance

Hi Charlotte,

I am sorry to hear that this has been your experience with us, I can assure you that this is not in line with our usual standards of practice.

Your feedback is extremely important to us, and we would really appreciate the opportunity to try and fix this.
Please can you email us at info@caspianinsurance.co.uk so that we can discuss a resolution?

Kindest regards,

The Customer Care Team @ Busy Bee

Rated 1 out of 5 stars

What a waste of time

What a waste of time. Enquired on their website, selected to have a scheduled call as we are busy with work and childcare so was good to know when to expect the call. Despite scheduling a call for the following evening i got a call in the middle of the day, which i paused a zoom meeting for worrying it was about my little boy as he was in childcare, the advisor was apologetic when i told him we had a scheduled call. The scheduled call never came, we didn't hear anything at the time i had selected and received confirmation of. Then the next day i get another random call at an inconvenient time which i did not pick up as i was with my little boy, off the back of this i received a text to say they were trying to call me. I responded to the text telling them i had scheduled a call which never came and that was it. No response to the text, no apology, no follow up. We were so keen to get this sorted but these guys are a load of time wasters. Over promise under deliver.

July 11, 2021
Unprompted review
Busy Bee Life Insurance logo

Reply from Busy Bee Life Insurance

Hi Gabs,

We are so sorry to hear this, this is not inline with our usual standards of service. We would love the opportunity to speak to you about this directly, please can you email us at info@caspianinsurance.co.uk so that we can arrange this.

We look forward to speaking with you soon and putting this right.

Kindest Regards
Customer Care @ Caspian Insurance

Rated 5 out of 5 stars

Highly recommended

Highly recommended, made the process so simple. Customer service was on point and my insurance advisor James was really helpful.
Thank you for giving me the reassurance my family are protected.

August 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience - Jasmin was very helpful!

I had a great experience setting up my life insurance policy this week. Jasmin R walked me through my options in a very clear way, and was patient with my numerous questions and the fact that I wanted a call back at a later date after I had time to consider my decision. I feel like I was suggested a great policy for my circumstances, and I am very pleased with my decision! Thank you!

August 23, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased

The lady (Troy) I spoke with was very helpful from A-z. She handled everything professionally and I am very pleased with their services

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

After filling out an enquiry form online, I was called back within 5 minutes. I spoke to someone else originally who passed me through to James Hampson as he has more experience with parents with young children. He sorted out my life insurance which I had been putting it off due to having epilepsy and a previous quote with another company which was £36 a month and I really couldn't afford that. After speaking to the lovely James who asked me what my budget was and got me an amazing deal. The experience was so good that my husband is jealous and we will be phoning James directly in the next week to renew his life insurance. Fantastic service and would definitely recommend to anyone.

August 16, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look