The Butlers Finest Fish & More Reviews 21

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Do not buy from these guys. They entered a gated courtyard and then proceeded to seel my 85 year old mother with early onset dementia £141.00 worth of produce. This is unethical and taking... See more

Rated 5 out of 5 stars

I've been a customer now for over 10 years with no complaints. Food quality is fabulous, easy to order, free delivery, wide variety of fresh top quality produce. No quibble returns if you decide to tr... See more

Company replied

Rated 1 out of 5 stars

I’m returning my fish. The breaded cod which looked to be excellent sized portions, had been prepared in a most odd way. Instead of the usual pane, it appeared to have a thick flowery coating, (very m... See more

Rated 1 out of 5 stars

A van visited the house from Butlers and the sales person assured me the cod was air frozen. In the past we had been caught out my buying frozen fish that included a lot of water in the freezing proce... See more

Company details

  1. Food Products Supplier
  2. Meat Products Supplier

Written by the company

Est 1997. Delivering High Quality Air Freeze Dried Foods to your door. (Fish, Meat, Poultry, GF Veg & Vegan and much more. No Delivery Charge UK Only.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

21 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not buy from these guys

Do not buy from these guys.

They entered a gated courtyard and then proceeded to seel my 85 year old mother with early onset dementia £141.00 worth of produce.

This is unethical and taking advantage.

Do not buy from this company clearly over charging !!!!!!! And taking advantage!

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

I’m returning my fish

I’m returning my fish. The breaded cod which looked to be excellent sized portions, had been prepared in a most odd way. Instead of the usual pane, it appeared to have a thick flowery coating, (very much thicker than the dusting in pane) which was in turn coated in thick crumb. This appeared to count for circa 30% of the product thickness. It had very little flavour and the fish looked quite grey. Not in keeping with “fine foods”.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

A van visited the house from Butlers…

A van visited the house from Butlers and the sales person assured me the cod was air frozen. In the past we had been caught out my buying frozen fish that included a lot of water in the freezing process. The cod was 430 grams frozen but defrosted weighed 276 grams. Nearly half its weight in water and a litre over the box. Clearly not air frozen. I was promised a call back but no response from the company. Not satisfied.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round.

Ordering was easy. Phoned with delivery date which was kept. Wonderful service by Richard. Great tasting food.

January 17, 2022
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Reply from The Butlers Finest Fish & More

Thank you for your lovely review, looking forward to seeing you again soon.

Rated 5 out of 5 stars

We enjoy the beer battered cod and…

We enjoy the beer battered cod and salmon fillets, excellent quality. Richard is very friendly and a cat lover too! Elaine & Marrilyn

September 28, 2021
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for the lovely review, always a pleasure doing business with you both. Hope to see you again soon. Richard.

Rated 5 out of 5 stars

Personal service and good communication

From the moment I placed my order I was sure Butler's would deliver for our occasion. I would contact them again for a similar event. Thank you.

July 6, 2021
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Reply from The Butlers Finest Fish & More

Thank you for your review - we are pleased you are happy with our service & look forward to see you again soon.

Rated 5 out of 5 stars

Excellent selection of frozen fish

Excellent selection of frozen fish. We have enjoyed trying the different kinds of fish in the mixed box, the pieces of fish are of great quality and a decent size.

April 8, 2021
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for your lovely review. Looking forward to seeing you next time.

Rated 5 out of 5 stars

Outstanding Products.

Greg has been delivering amazing food products to our home since 2013. It's so much better than the fish and seafood available at supermarkets (even quality supermarkets). All the family loves it, and we wouldn't shop anywhere else.

March 30, 2021
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for your review.

Rated 5 out of 5 stars

High quality with excellent customer service

I've been a customer now for over 10 years with no complaints. Food quality is fabulous, easy to order, free delivery, wide variety of fresh top quality produce. No quibble returns if you decide to try something new and it's not for you. Been there for us whenever we've wanted a delivery throughout covid, and always with a friendly face. Trustworthy customer focused service. Give it a go.

March 25, 2021
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for your review, as always a pleasure to do business with you. See you soon.

Rated 5 out of 5 stars

Delicious fish

My husband bought a box of smoked haddock & kippers to try last month. Absolutely delicious - so delicious in fact that we’ve had some more & also we’ve had cod loin, tuna steaks & salmon. It is expensive but the quality is first rate in our opinion.

November 24, 2020
Unprompted review
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Reply from The Butlers Finest Fish & More

Hi Jill, Thank you for your review. Always a pleasure to see you guys.

Rated 4 out of 5 stars

Bison Steaks

Ordered Bison Steaks online, payment via PayPal and delivery came the next day, brilliant service. Have tried 2 of the steaks which we griddled although tender we found them to be a bit chewy so will see what the next couple are like. Otherwise good value for money.

May 20, 2020
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for your review, Looking forward to seeing you again.

Rated 5 out of 5 stars

Great Tasting Fish

All the fish we've had is exceptional quality. The Salmon Supremes are the best tasting I've ever had. I can't recommend Butlers Fine Foods any higher. The delivery service is very good. Thank you Richard.

May 4, 2020
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for your review.

Rated 5 out of 5 stars

We have been customers for a number of…

We have been customers for a number of years and have found the Company and especially Richard very helpful. Just a telephone call away and Richard is there with a welcome voice. We have found that the meat and fish excellent and very tasty. A telephone call and Richard is there at the door with the order and sometimes helps in putting the order in the freezer. Would highly recommend this Company for the food and friendly service.

April 7, 2020
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for your lovely review see you again soon.

Rated 5 out of 5 stars

Excellent quality food delivered to your door

I ordered the meat pack from Butlers Fine Food. The joints were all of the finest quality and the one's we have eaten so far were tender and full of flavour.

The delivery is made in person by one of the Butlers team so you can discuss anything you need to about their products with them. Not just that the service they provided was amazing. I'll definitely be using them again

December 21, 2019
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you Denise for your marvellous review, we are so pleased you are enjoying the products purchased with us and our service we have given you. Kind Regards from all at the BFF team.

Rated 5 out of 5 stars

excellent quality food,with first class…

Excellent quality food,with first class service nothing is to much trouble.
Very highly recommended.

December 14, 2019
Unprompted review
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Reply from The Butlers Finest Fish & More

Thank you for your lovely review, always a pleasure seeing you, thank you for your continued custom. Regards Richard.

Rated 5 out of 5 stars

Wonderful food

Wonderful food, delivered by a very kind and caring driver.

December 3, 2019
Unprompted review
The Butlers Finest Fish & More logo

Reply from The Butlers Finest Fish & More

Thank you for the lovely review.
Kind regards
Richard.

Rated 5 out of 5 stars

absolutely the best fully satisfied and…

absolutely the best fully satisfied and will continue to reorder.
good friendly service.

November 29, 2019
Unprompted review
The Butlers Finest Fish & More logo

Reply from The Butlers Finest Fish & More

Thank you Susan, always a pleasure doing business with you.
Regards Richard.

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick response to orders placed on phone

November 26, 2019
Unprompted review
The Butlers Finest Fish & More logo

Reply from The Butlers Finest Fish & More

Thank you for your review, we aim to please. Kind regards Richard.

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