Butlers in the Buff (U.S.) Reviews 

794
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Such a fun Eve Soo many laughs ! Booked two butlers for our friends hen do Cocktails , games , great service all evening Went down very well within our group Would highly recommend their se... See more

Rated 5 out of 5 stars

Butlers in the Buff were fantastic to deal with throughout, and so helpful when I was planning my sisters hen party. Nick in the office was great, so responsive and worked really hard to arrange ev... See more

Rated 5 out of 5 stars

Our Butler (Kwame) messaged the morning of the booking to check in and confirm arrangements and requirements. He was punctual, friendly, really helped to get our party started!, Polite, good fun... See more

Rated 5 out of 5 stars

Our butler Shane was absolute perfection!! From start to finish he was amazing. Cannot recommend BITB enough. Without a doubt the best experience for a hen party. Shane was the most attentive butler... See more

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4.9

Excellent

TrustScore 5 out of 5

794 reviews

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4.9

All reviews

(794)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big thank you to James and Kerew my…

A big thank you to James and Kerew my Butlers in the buff for making my Hen Party a day to remember. They were very impressive and my guests absolutely loved them, I would highly recommend for any occasion

September 1, 2021
Rated 3 out of 5 stars

Really fun few hours but needed a bit of help at times to get the ball rolling

Although we enjoyed our time with our butler, and he was very nice and funny, we felt like we were having to get him involved a lot of the time, rather than him taking the initiative to get things going with games etc, which felt a little awkward. But once games got going it was fun! Recommend having lots of games set up and ready to go when your Butler arrives.

August 30, 2021
Rated 1 out of 5 stars

This company take down all negative…

This company take down all negative reviews, they told me my review was ‘illegal…’ see below:

The butlers I booked were cancelled on the day, the morning of the booking. We were so disappointed they didn’t even call to tell us. Just sent an email. Total let down. The company also took down my review so I’m trying again here. I’ve been told by one of their team they frequently double book and have to cancel service on the day.

August 1, 2021
Unprompted review
Butlers in the Buff (U.S.) logo

Reply from Butlers in the Buff (U.S.)

This review does not relate to the current ownership or operation of Butlers in the Buff.

• This review dates from August 2021
• The business changed ownership in 2022
• The reviewer was not a customer of the current legal entity or management team
• The events described occurred prior to our acquisition of the brand

Trustpilot has merged this review from a historic profile that is not connected to the current company. This matter is formally disputed and is part of an active, ongoing escalation with Trustpilot, including external review, due to material inaccuracies and demonstrable reputational damage.

There are three historic reviews currently under investigation by Trustpilot which relate to previous operators and not the present business. We cannot confirm why these reviews were merged, and this is precisely the issue under dispute.

For clarity to readers:
• Since 2022, the business has been under new ownership
• All bookings are handled under new systems, policies, staff, and contracts
• Our current service standards are reflected in our verified post-2022 reviews

We respectfully ask readers not to treat this review as representative of our service, as it does not relate to the current company, team, or operating period.
This matter remains ongoing with Trustpilot.

Butlers in the Buff
Current ownership team since 2022

Rated 1 out of 5 stars

Disgusted by the after service

Due to the recent changes with restrictions I called and emailed the company with change of date and address.
Despite having this as a record the company, sent the butler on the wrong day and refused to refund any money back. Whilst I appreciate I was asked to check the invoice, when I saw the address had been changed, I forgot to check the date.
I would expect the company to meet me half way and refund half my money, given I have an email stating the changes to be made that were not challenged by them either.
On top of this the fuel charge of £45 I feel was steep, given the butler called me ten minutes before he arrives to say he was on his way!
Luckily Buff Body Butlers came to my rescue at 11pm the night before I needed them!

July 12, 2021
Butlers in the Buff (U.S.) logo

Reply from Butlers in the Buff (U.S.)

This review does not relate to the current ownership or operation of Butlers in the Buff.

• This review dates from July 2021
• The business changed ownership in 2022
• The reviewer was not a customer of the current legal entity or management team
• The events described occurred prior to our acquisition of the brand

Trustpilot has merged this review from a historic profile that is not connected to the current company. This matter is formally disputed and is part of an active, ongoing escalation with Trustpilot, including external review, due to material inaccuracies and demonstrable reputational damage.

There are three historic reviews currently under investigation by Trustpilot which relate to previous operators and not the present business. We cannot confirm why these reviews were merged, and this is precisely the issue under dispute.

For clarity to readers:
• Since 2022, the business has been under new ownership
• All bookings are handled under new systems, policies, staff, and contracts
• Our current service standards are reflected in our verified post-2022 reviews

We respectfully ask readers not to treat this review as representative of our service, as it does not relate to the current company, team, or operating period.
This matter remains ongoing with Trustpilot.

Butlers in the Buff
Current ownership team since 2022

Rated 5 out of 5 stars

Dan the butler

Dan, our butler for the evening, was fantastic! So kind, friendly and engaging. He hosted the games brilliantly and made sure everyone’s glass was topped up at all times. Thank you!

July 12, 2021
Rated 5 out of 5 stars

Our butler Chris was excellent from the…

Our butler Chris was excellent from the moment he arrived. Checked the requirements and got to work serving food, drinks, socialising appropriately, dancing and taking part in the activities. Really added to our party, and he worked really hard. Thank you.

July 12, 2021
Rated 5 out of 5 stars

After so many venue changes due to…

After so many venue changes due to covid we eventually went ahead on the 9th July, our butler Adam was a great sport hosting a couple of quizzes ,playing a couple of games and most importantly making delicious cocktails, our miserable bride to be wasn't really into the whole night but most of the guests made the most of it and had a fantastic evening ,i think!!

July 12, 2021
Rated 5 out of 5 stars

Having never hosted anything like this…

Having never hosted anything like this before I was a bit unsure of what to expect. I needn’t of worried. Freddie and Gerard were fab butlers from the minute the arrived. They made sure everyone had drinks and that their glasses were never empty. They also made sure everyone was included (There was quite an age range in the group). They helped with and organised the games. They really took the hen party to another level. I have had so many of the party tell me what a great time they had. I would highly recommend. The 3 hours flew by.

June 16, 2021
Rated 4 out of 5 stars

Friendly guy

Friendly guy, made and served us cocktails, hosted some party games, had a few ideas for games himself but also made use of the games we had.

June 15, 2021
Rated 3 out of 5 stars

As much as we had a lovely time with…

As much as we had a lovely time with Chris. I did ask for somebody rugby built and like Jason mamoa. That was not what we got. We got the complete opposite. Very tall and skinny. I understand they work with location etc however ice had another butler from the same company in the same area who met the description better.

June 15, 2021
Butlers in the Buff (U.S.) logo

Reply from Butlers in the Buff (U.S.)

Hi Nicole, Thanks for your review. We are sorry that you did not revieve your preference in Butler, we do state at point of booking that we do our best to fill your preferences but can not make any guarantees as we work on LOCATION and AVAILABILITY. I am glad that your event went well!

Rated 3 out of 5 stars

We had a great time BUT

We had a great time, our Butler was lovely and ran our event really well BUT we had requested that our Butler wear shorts under his apron for specific reasons and this wasn’t passed on to the Butler.
It made things very awkward for a couple of our guests and wasn’t what we had requested hence the 3 stars.

June 15, 2021

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