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2
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TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

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Rated 1 out of 5 stars

No answer, customs troubles, review fraud.

I ordered from them. Order no #4744
Much to my surprise my package got stuck in customs.
All companies are obliged to make VAT a part of the price before you check out.
I wrote to the company- no reply.

I want a refund and I’m letting customs return the goods, as I’m not paying one extra third of the price in extra tax expenses. That is way too expensive.

Also. They delete negative comments on their homepage. Easy enough to have only 3 to 5 star reviews then.
Some company.

October 31, 2023
Unprompted review
Rated 1 out of 5 stars

Order was placed for Moringa Powder

Order was placed for Moringa Powder. When conformation of order was received, it showed I ordered Capsules. I immediately sent an email explaining I ordered Powder.
A few days later I received Capsules. I tried several times to call the company but after the recording says "Press 1 for English" it hangs up. So I emailed a few times. Finally received an apology and sai to keep the capsules and they would send me the powder that I had ordered. Well, that didn't happen. I have sent several emails to find out where the powder is but I never receive a response.
I will NOT recomend this company to purchase Moringa. Find a different company!
See emails below:

I have not received any tracking details or Powder either.
Have you overlooked your response to my previous email? (see below)
Please advise.
Dan Collins

On Tuesday, March 7, 2023 at 02:37:18 PM EST, Pura Vida wrote:

Hey there Dan,

So sorry your email was overlooked.

We can send you a bottle of our powder today. Keep the capsules as a gift.

I'll update you with a new tracking number today.

Alex

On Tue, Mar 7, 2023, 9:16 AM 'Dan Collins' via Orders Department wrote:
I wanted POWDER as stated in my email.
I have tried to call but the phone on your end keeps going dead.
This is my 3rd email, please respond.

February 28, 2023
Unprompted review

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