Buy3x Reviews 56

TrustScore 2 out of 5

2.2

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently stating that items were never received or arrived much later than promised. There were also numerous complaints about receiving incorrect or damaged products, or items that did not match the website's description. Reviewers consistently highlighted a lack of communication from the company, with emails and chat messages often going unanswered, and promised refunds not being processed. However, some people also felt that the delivery service was efficient, with orders arriving on time and products matching expectations. A few other people also felt that the products were genuine and the communication was great.

What people talk about most

Order

People report negative experiences with order fulfillment, citing numerous instances where items were not... See more

Product

Customers consistently note negative experiences with product. Many reviewers report not receiving their... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers reported fast shipping, with... See more

Response time

Clients share negative opinions on response time. Many customers report waiting over two weeks for a response... See more

Refund

Users describe negative interactions with refund processes. Many customers report not receiving promised... See more

Based on these reviews

Rated 2 out of 5 stars

I was skeptical that my items would arrive reading upon the reviews..but thy did after 2months of placing my order no communication throughout what so ever ..when my order arrived I only received 2 i... See more

Company replied

Rated 2 out of 5 stars

Been more than 10 days and no delivery. Order number is 175119.

Rated 1 out of 5 stars

Please be aware of the very sneaky photography that Buy3x website uses! I was tricked into buying SIX bottles of Garnier night time serum because it looked like they were the normal 30ml bottles t... See more

Company replied

Rated 1 out of 5 stars

I haven’t received my order and apart from one automated reply I have had no response from my many emails and live chat messages. I think this is a scam and I am going to report them to retail ADR. Do... See more



Contact info

2.2

Poor

TrustScore 2 out of 5

56 reviews

5-star
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1-star

Replied to 31% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Scam

Like the experience of many others, order accepted, confirmed and delivery date assigned. Item not received. Emailed and told, sorry unavailable. Refund to be issued 3-5 days.
That was in February. I have obviously been scammed 😡.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Please be aware of the very sneaky for…

Please be aware of the very sneaky for photography that Buy3 website uses! I was tricked into buying six bottles of Garnier night time serum because it looked like they were the normal 30ml bottles that are sold everywhere. And they were about 30% cheaper so I bought six. When they arrived they were only 15 mls so I actually paid over the top!

I would avoid this website unless you can establish exactly what you're buying.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad experience, send wrong product, they told me they will refund my money back, I haven't received anything, and it has been few weeks now

February 25, 2026
Rated 5 out of 5 stars

Faultless

Faultless
I placed my order not realising it wasn't a UK based company. However I had emails throughout updating me at every stage and WhatsApp messages from dispatch to delivery. Came within 2 weeks which was quicker than I expected.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Ordered an item and received an item which was not what the website showed). Contact customer service who responded straightaway to say they would offer a refund me for the 1 missing item (which I still haven't gotten). I told them I wanted to return the item because it was inaccurate website description and false advertising. I have been waiting over 2 weeks since my message for a response and still nothing. AVOID.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

terrible service do not buy

Placed an order tracking showed processed two days later showing item now not available tried to communicate by chat and WhatsApp but no response I am no trying to get a refund through my bank but not hopefully.communication is appalling

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Really bad website and completely fake

Really bad website and completely fake. First order was fast and delivered on time. But for the second order they are not responding no communication. There is no option to cancel the order. No update no tracking. It is nonsense and making fool of the customers. Pls don’t buy from this site. I am sending them emails and asking to cancel the order and refund but no reply. They are thieves.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a an item item didn't even…

I ordered a an item item didn't even arrive at my place and when I contacted them they said item has been delivered and gave a tracking number that belongs none of the couriers in uk I didn't get a shipping confirmation email or delivery confirmation email a fraud company

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE

I haven’t received my order and apart from one automated reply I have had no response from my many emails and live chat messages. I think this is a scam and I am going to report them to retail ADR. Do more research before you buy from this company.

December 13, 2025
Unprompted review

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