Buy&Ship Reviews 

1,345
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers had a great experience with this company. Customers frequently appreciate the ability to purchase products unavailable locally, highlighting the service's effectiveness in sourcing items internationally. Many commend the smooth and efficient overall process, from easy website usage to detailed shipping updates. Customer service is often praised for being responsive, helpful, and quick to address concerns. However, some customers noted concerns regarding delivery times, wishing for faster shipping and quicker warehouse processing. A small portion of people felt customer service could be slow and unhelpful, especially with complex issues, sometimes providing generic responses. Additionally, a few reviewers reported issues with packages, including items being lost or difficulties with the final delivery contractor.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising the smooth and efficient... See more

Service

Consumers find service to be ambiguous, with many praising the helpful staff and efficient, affordable... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with receiving... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

What’s great is that the product I bought isn’t sold in my country. The waiting time was quite long since it came from far away, but it was worth it. The price isn’t really the issue here, as it becom... See more

Rated 4 out of 5 stars

Fast processing when product arrive in warehouse. One feedback is that if the company can consider forwarding service directly from the warehouse instead of going through HK as it lengthens the time... See more

Rated 4 out of 5 stars

Easy interface, dummy-proof and a good way to ship products from overseas to Singapore or to other countries. Only thing is to ALWAYS CHECK your weight, they almost overcharge me with 5kg or some... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,345)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, easy to use and prompt customer service! No issues with using them so far, great app as well.

July 13, 2026
Rated 5 out of 5 stars

Five Years of Trust – My Honest Experience with BuyandShip

I've been using BuyandShip for more than five years, and it has consistently been my preferred international shipping service. Throughout that time, they've proven to be reliable, professional, and trustworthy. Their shipment consolidation service also helps save on shipping costs without compromising reliability. If you're looking for a shipping service with a proven track record, transparent processes, and consistent reliability, BuyandShip is definitely worth considering.

July 20, 2026
Buy&Ship logo

Reply from Buy&Ship

Hi Jason,

Thank you so much for your kind words and continued trust over the past five years. We’re delighted to hear that our service has been reliable and helpful for your shopping needs. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Extremely reliable service

Extremely reliable service
Long-time user of BuyAndShip service, they have been consistent so far with zero issues from their end.
The only honest downside I can think of is that they can take a bit of time, but if time is not an issue, they are always reliable in my opinion. I feel like not many people leave positive reviews about BnS enough, so I may as well contribute this to provide some levels of reassurance.
Highly recommend people to give them a try (:

July 17, 2026
Rated 1 out of 5 stars

Paid to Ship an Empty Box

I used BuyandShip's buying service to purchase two Philips Hue lights from Amazon UK. Each light is supposed to weigh around 2 kg in its original packaging.

After BuyandShip purchased and consolidated my parcels, I noticed something odd. One package was recorded at around 2 kg, while the other weighed only 900 g. I thought it seemed suspicious but decided not to raise it at the time.

When the shipment finally arrived, my concerns were confirmed. One box contained the light as expected. The other had clearly been resealed and contained nothing except cardboard packaging. The actual product was completely missing.

This means I not only lost an expensive Philips Hue light, but I also paid international shipping fees for an empty box.

This is not a case of an item simply being omitted from the shipment or lost in transit. An empty box was sealed and delivered all the way to me. Somewhere along the logistics chain, something went seriously wrong, and the fact that the package weight was already significantly lower before it reached me makes the whole situation even more concerning.

I have provided photos and an unboxing video to support my claim and hope BuyandShip conducts a thorough investigation. Until then, I cannot recommend using their buying service for expensive items, as this experience has completely undermined my confidence in their handling process.

July 26, 2026
Unprompted review
Buy&Ship logo

Reply from Buy&Ship

Hi JK,

Thank you for taking the time to share your feedback. We regret to hear that your experience did not fully meet the level of service we strive to provide.

After reviewing our records, we noted that this order was placed through a proxy service, and we will therefore provide comprehensive after-sales support. Based on our CCTV footage and weight records, one of the two parcels appears to have arrived at our warehouse with a lower weight than expected. Our preliminary assessment is that the item may have been mispacked during fulfillment by Amazon.

Our customer service team has contacted you to request photos for further processing. As a next step, we will reach out to the Amazon seller on your behalf to explore possible resolutions. We will keep you updated and provide available options as soon as we receive further information.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

Bought 4 lights that came in 4 separate…

Bought 4 lights that came in 4 separate parcels. 2 delivered. 2 stuck without any information to me. Until I questioned, customer service told me the item declaration was having issues. But all 4 lights were declared the same way! And why no information until I questioned? And customer service was extremely unresponsive! Until now still cannot give me an estimate of the delivery.

July 15, 2026
Buy&Ship logo

Reply from Buy&Ship

Hi Alvin,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

Although all items were shipped at the same time, parcels may occasionally be selected for customs inspection, which can result in them being held and released separately. This may cause delays affecting only part of the shipment, even when all items were declared identically.

We understand your frustration regarding the lack of timely updates and are actively working to improve our communication. Based on the latest information from our last-mile delivery partner, the remaining two items were expected to have been delivered on 25 July 2026. If you have not yet received them, please do not hesitate to contact us so we can assist you further.

Thank you for your patience and understanding.

Rated 2 out of 5 stars

Service has a lot of room for improvement

It is very hard to get any reasonable updates. They are selective to which messages they would respond to. Only 3 out of 10 messages on average gets a response.

It feels like there is only a handful of people working for the entire company. They do not seem to have control over their overseas warehouse. Something as simple as asking the warehouse a question can take weeks to confirm. My guess is their warehouse is just some outsourcing service that they have engaged.

My package was marked delivered and I had to point it out to them. But they seem unable to locate it. It took over a month for them to confirm that they don’t have it. My money was eventually refunded.

Any company that wishes to operate a similar business model can easily defeat this one.

July 10, 2026

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