I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more
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Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!
Contact info
Cheung Sha Wan, Kowloon, Hong Kong
- support@buyandship.today
- buyandship.today
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Replied to 48% of negative reviews
Typically replies within 1 week
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the shipping speed can be improve.
Good customer service and fast delivery!
Great service
Great service, easy to use and prompt customer service! No issues with using them so far, great app as well.
Five Years of Trust – My Honest Experience with BuyandShip
I've been using BuyandShip for more than five years, and it has consistently been my preferred international shipping service. Throughout that time, they've proven to be reliable, professional, and trustworthy. Their shipment consolidation service also helps save on shipping costs without compromising reliability. If you're looking for a shipping service with a proven track record, transparent processes, and consistent reliability, BuyandShip is definitely worth considering.

Reply from Buy&Ship
Extremely reliable service
Extremely reliable service
Long-time user of BuyAndShip service, they have been consistent so far with zero issues from their end.
The only honest downside I can think of is that they can take a bit of time, but if time is not an issue, they are always reliable in my opinion. I feel like not many people leave positive reviews about BnS enough, so I may as well contribute this to provide some levels of reassurance.
Highly recommend people to give them a try (:
Paid to Ship an Empty Box
I used BuyandShip's buying service to purchase two Philips Hue lights from Amazon UK. Each light is supposed to weigh around 2 kg in its original packaging.
After BuyandShip purchased and consolidated my parcels, I noticed something odd. One package was recorded at around 2 kg, while the other weighed only 900 g. I thought it seemed suspicious but decided not to raise it at the time.
When the shipment finally arrived, my concerns were confirmed. One box contained the light as expected. The other had clearly been resealed and contained nothing except cardboard packaging. The actual product was completely missing.
This means I not only lost an expensive Philips Hue light, but I also paid international shipping fees for an empty box.
This is not a case of an item simply being omitted from the shipment or lost in transit. An empty box was sealed and delivered all the way to me. Somewhere along the logistics chain, something went seriously wrong, and the fact that the package weight was already significantly lower before it reached me makes the whole situation even more concerning.
I have provided photos and an unboxing video to support my claim and hope BuyandShip conducts a thorough investigation. Until then, I cannot recommend using their buying service for expensive items, as this experience has completely undermined my confidence in their handling process.

Reply from Buy&Ship
Bought 4 lights that came in 4 separate…
Bought 4 lights that came in 4 separate parcels. 2 delivered. 2 stuck without any information to me. Until I questioned, customer service told me the item declaration was having issues. But all 4 lights were declared the same way! And why no information until I questioned? And customer service was extremely unresponsive! Until now still cannot give me an estimate of the delivery.

Reply from Buy&Ship
Timely updates on the parcel's status
Timely updates on the parcel's status. Agent place the order fast
keep things updated quickly and very…
keep things updated quickly and very cheap but very good service.
Great with free consolidation fee and…
Great with free consolidation fee and storage days. The customer service also good, reply in time. Trusted service.
Great shopping and easy to track for…
Great shopping and easy to track for all items shipped
Service has a lot of room for improvement
It is very hard to get any reasonable updates. They are selective to which messages they would respond to. Only 3 out of 10 messages on average gets a response.
It feels like there is only a handful of people working for the entire company. They do not seem to have control over their overseas warehouse. Something as simple as asking the warehouse a question can take weeks to confirm. My guess is their warehouse is just some outsourcing service that they have engaged.
My package was marked delivered and I had to point it out to them. But they seem unable to locate it. It took over a month for them to confirm that they don’t have it. My money was eventually refunded.
Any company that wishes to operate a similar business model can easily defeat this one.
Excellent service
Fast shipping & trusted
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