buycycle Reviews 11,875

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting the ease of selling equipment and the safety of the packaging. Many people appreciate the platform's features and its ability to bring buyers and sellers together, making the overall process smooth and efficient. The user experience is frequently described as straightforward and intuitive, with many consumers finding great deals and a wide variety of products. However, some customers also noted issues with the delivery service, mentioning significant delays and, in a few instances, damaged packages upon arrival. A small portion of people were dissatisfied with the customer service, citing unhelpful responses regarding damaged items and a lack of responsibility for shipping issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly the vast selection of bikes and parts... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the fast, honest, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast delivery,... See more

Website

Clients share positive opinions on the website, highlighting its ease of use and straightforward navigation.... See more

Based on these reviews

Rated 5 out of 5 stars

Great prices, big variety of used and new equipment and buyer can feel safe that he gets what is paying for. Selling equipment is very easy as well. However buycycle package system does not work as it... See more

Rated 5 out of 5 stars

buycycle staff acts strong from the background. The portal experience of course depends on whose dear deer you'd like to acquire. Very convenient, the participants know their parts better than... See more

Rated 5 out of 5 stars

It’s an excellent app. The most important thing is the transaction guarantee and the fact that you won’t fall victim to fraud. It offers many options and has reasonable shipping costs. The packaging e... See more

Company replied

Rated 5 out of 5 stars

The platform is great and always bring new features in which increase the QoL. Personally i have 2 completed deal and both of them were superb. Dedicated shipping material is standardizing the serv... See more

Rated 4 out of 5 stars

I’ve just sold two more bikes with you, the only problem with the system is that both boxes were delivered after the proposed delivery date. Think you need to review how long it takes for them to be... See more

Rated 5 out of 5 stars

Everything about our transaction went very smoothly until we got notification from FedEx that the box was damaged and could not be delivered. This was an issue with FedEx, not with buycycle and the... See more

Company replied

Rated 5 out of 5 stars

This was a fantastic experience. The Seller described the bike with 100% accuracy. He communicated with me through every step. The bike is immaculate in every way. He did a great job with the packing... See more

Rated 5 out of 5 stars

Very good experience! Buycycle took on the risks and waited to pay the seller until I confirmed the bike arrived as promised. Getting regular updates during the shipping process just helped build m... See more

Rated 5 out of 5 stars

Buycycle is a reliable service, with guarantees, does not feel like there is a space for scammers, people tend to be honest, delivery also works very well. Worked great for me every time.

Rated 1 out of 5 stars

If I could give it 0 stars i would. I made the deal and they provided the shipping materials. I paid a reputable Ironman sponsored bike shop to pack it up. They followed all protocols and added more... See more

Company replied

Rated 5 out of 5 stars

Seller was very responsive, communication about shipping was good but most of all I felt secure buying the bike knowing BuyCycle was handling my money and wouldn't send it until I verified the bike wa... See more

Rated 5 out of 5 stars

I've bought a few bikes here over the last couple of years, top end bikes that I couldn't source in Ireland, some great bargains too and I've been happy with all my purchases ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

The whole process, start to finish was easy and efficient. I did get hung up on entering my banking details, but that was quickly resolve by contacting support. Overall a great experience and I will... See more

Rated 4 out of 5 stars

Great first experience... Very fast delivery from seller. No downside really other than the 48 hours might be tight to make sure something technical works as expected.

Rated 5 out of 5 stars

My experience with bycycle was more than satisfying,from the all my purchases went spotless without any issues or complaints. I will definitely recommend it for anyone who looking for a good and rel... See more

Rated 5 out of 5 stars

Considering the distance and an ocean, the time from seller pickup until delivery was good. Buycycle makes the whole process easy. International buyers should be aware that the process of shipping to... See more

Rated 1 out of 5 stars

I registered several times using different email addresses. My wife tried to register the same way, but our accounts were blocked immediately. The reason is unclear. The service is terrible. 1 star.

Company replied

Rated 2 out of 5 stars

Very Disappointed A very slow process over 26 days from paying for bike to delivery Box arrived VIA UPS opened and battered and the frame was scratched . I advised Buycycle and se... See more

Company replied

Rated 5 out of 5 stars

The process of searching for a bike my size was incredibly simple and intuitive. Once I found a bike I liked I could easily communicate to the seller on a price I was comfortable with. Bike made it he... See more

Rated 5 out of 5 stars

The process was good. It was the only way i woukd consider buying a second hand bicycle from another country. The delivery was quick. The wrapping of the bike excellent.

Rated 5 out of 5 stars

Every step, from searching, asking questions of the seller, purchasing the bike, and getting the shipment was simple and straightforward. I recommend using the buycycle platform- if was smooth… I... See more

Rated 5 out of 5 stars

Great experience with Buycycle! The whole process was clear, secure, and very well organized from start to finish. Communication was professional and detailed, which made the transaction feel safe and... See more

Company replied

Rated 5 out of 5 stars

What ever you want in nice price if you know what you really need. Fast and honest according to the service and payment. As far as concern the sellers...before you buy, you have to be sure about the i... See more

Rated 5 out of 5 stars

Everything worked smoothly and the bike arrived in the estimated date if not a day sooner. Definitely would consider buying via Buycycle next time around too!

Company replied

Rated 5 out of 5 stars

Safe, good chat and options, variety of products is very high. What could be improved is the fields for models, brands and products, more like a dropdown so people would have so many typos.

Rated 5 out of 5 stars

Buycycle is easy to use. It gives clear instructions about how everything works. It's a safe platform. I like how buycycle keeps your money until the package has arrived, this gives a feeling of safet... See more

Rated 5 out of 5 stars

I've bought and sold many bikes through Buycycle and never had an issue. The platform is extremely easy to use and to communicate with buyers and sellers. The BuyCycle process keeps you updated throug... See more

Rated 5 out of 5 stars

Everything was ok with my purchase. I didn't have problems at all. Only a little bit long delivery time but I guess it was related with the national holidays.

Company replied

Rated 5 out of 5 stars

Thanks for creating such an awsome and sensible way to buy and sell used sports equipment globaly. You guys and gals are nothing short of brilliant! Wish more people in the U.S.A. knew about you. E... See more

Rated 1 out of 5 stars

Their fees are CRAZY HIGH They take money from BOTH the buyer and the SELLER ! And clearly, the level of service offered is BAD. Its been days I am waiting for an answer from them for a pickup ! N... See more

Company replied

Rated 5 out of 5 stars

I managed to buy the perfect bike (a vintage Peugeot)! It was delivered quickly, well packed and came in good time without a hitch! The packaging was branded by Buycycle and everything was very p... See more

Rated 5 out of 5 stars

Great experience. Very easy to purchase. The seller contacted me quickly and answered a couple of questions I had. The bike was shipped quickly with tracking numbers and I received it as expected.

Rated 5 out of 5 stars

Very clear and easy to use platform. Finding the right bike was straightforward, with detailed listings and helpful filters. Customer support was fast, responsive, and always available to solve any is... See more

Rated 5 out of 5 stars

Everything went perfectly, and I felt supported throughout, which gave me a sense of security. Thank you, you are professionals! The box design is the best! :)

Rated 5 out of 5 stars

This is the second time I have bought a bike. Fast and reliable delivery. I agreed in detail with the buyer and everything was as expected. The buying or selling process is simple, and the offer of bi... See more

Rated 5 out of 5 stars

Bying was easy and payment methods secure. The package arrived in good time and the condition of the item was as described.

Rated 5 out of 5 stars

Amazing site. All went really well. The system they have with buyers protection is amazing and buyer friendly. 10/10 would recommend. Bike i got was in amazing shape. The seller was honest so kudos... See more

Rated 1 out of 5 stars

I sold a bike on their website on November 23rd. At each sale they send you their box to perform the service. The box was never sent to me, so the collection of the bike scheduled for December 2 was c... See more

Company replied

Rated 5 out of 5 stars

Great services and always ready to help if needed. ANd most sellers on the side are great. It´s a site that makes it possible to have a great experience both as a seller and buyer - from what I´ve exp... See more

Rated 5 out of 5 stars

The process was easy and straight forward, the bikeshop (Anjana Bike) was especially communicative. Due to the harsh conditions during january there was some delays, but I was informed by them well.... See more

Rated 4 out of 5 stars

It was fast and easy, from listing to payment. I like that the bike box was included, for a small charge.however you may want to include more packing material included in that charge. I had to buy add... See more

Company replied

Rated 5 out of 5 stars

Exellent at bringing buyers and sellers together. Commission could be a wee bit lower, otherwise good selling and no complaints.

Rated 5 out of 5 stars

Sold many things on this platform. The customer service is always avaliable and very helpful in all my cases up until now. Definitely would recommend.

Rated 5 out of 5 stars

Each step in the process well designed and executed Would have been nice to know steps in advance. For example, what to expect with shipping, payment, etc.

Rated 2 out of 5 stars

First of all, they damaged the bike. This happened because they changed the box in the Netherlands without my or the seller’s permission. They offered me only €300 compensation for a bike worth over... See more

Company replied

Rated 1 out of 5 stars

I want to share my recent experience with Buycycle, which unfortunately left me quite disappointed. After selling my bike, a claim was raised by the buyer stating that he could not loosen t... See more

Rated 1 out of 5 stars

Not a great experience for me as a buyer. I tried to confirm my address for a bike to be delivered after paying for it and the seller asking for the confirmation. I tried a number of times to tell the... See more

Company replied

Rated 5 out of 5 stars

The communication was key and very helpful. We received a great bike, packed perfectly and in great condition. Thank you.

Rated 1 out of 5 stars

Do not buy from this website!! I purchased a bike that needed some minor repair. When I received the bike, I discovered that the seller intentionally failed to disclose additional damage that made t... See more

Company replied

Rated 1 out of 5 stars

The photos published did not show all the damages the bicycle had. When I brought the bike to the workshop, I had to invest an additional 600 euros because the brake levers did not match the dera... See more

Company replied

Rated 5 out of 5 stars

Good process and product is as described. I have bought 4 bicycles there now, ad every time it is a good experience.

Rated 4 out of 5 stars

Buyer protection feature works really well, offers look great with multiple options to choose from. However the shipping was a bit delayed for clear reason, that was sad.

Rated 5 out of 5 stars

Impressed that all worked so smoothly. The only problem was with the delivery of the packaging box - but that was the fault of the Swedish postal service.


Company details

  1. Online Marketplace
  2. Bicycle Store
  3. Bike Accessories Store
  4. Outdoor Sports Store
  5. Road Cycling
  6. Used Bicycle Shop

About buycycle

Written by the company

Buycycle is the leading online marketplace for buying and selling pre-owned road, gravel, and mountain bikes in Europe and the USA. Tens of thousands of cyclists use buycycle for secure transactions, shipping, and an easy buying and selling process. But don’t just take our word for it—read real buycycle reviews and experiences from riders who have used the platform.

How buycycle ensures safe transactions

Buycycle uses an escrow payment system, holding funds until buyers confirm their bike has arrived as expected. This helps protect both buyers and sellers, making transactions more secure. buycycle customer experiences and buycycle reviews often highlight this feature as a key benefit. Buycycle also handles all the shipping, so the bike arrives safely and in top condition.

What customers are saying

Thousands of cyclists have shared their experiences here on Trustpilot. If you're wondering, "Is buycycle legit?"—users report:

  • Secure Payments: Escrow protection provides confidence for both parties.
  • Easy Listings: Simple bike templates make selling hassle-free.
  • Reliable Shipping: Buycycle arranges logistics for convenience and security.
  • Customer Support: Assistance is available throughout the process.

Why cyclists choose buycycle

Buycycle offers a straightforward and transparent experience. Verified listings, competitive pricing, and buyer/seller protections make it a trusted option for many cyclists.

Read buycycle reviews and experiences to see how other riders have used the platform to find their next bike.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 48% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great

Great, easy, smooth, reassuring process. I liked everything about it. The security of knowing I get to make the final decision if what I bought is truly how it was advertised and there is no risk behind a purchase on the internet made me feel at ease. I will purchase through buycycle again.

March 2, 2026
Rated 1 out of 5 stars

If I could give it 0 stars i would

If I could give it 0 stars i would. I made the deal and they provided the shipping materials. I paid a reputable Ironman sponsored bike shop to pack it up. They followed all protocols and added more packing materials to help with padding the bike. The bike arrived at the buyer’s place with major box damage breaking the bike. Buycycle.com said they are not responsible and shipped the bike back to me broken. Even though there was obviously damage to the box and it was professionally packaged up they claim the shipping company was not at fault. It states clearly on their site that thy are responsible for all damages during shipping. I would not trust them. They did not offer any assistance just sorry here is your broken carbon fiber 3500 broken bike now worth nothing. They are just scammers.

March 1, 2026
Unprompted review
buycycle logo

Reply from buycycle

Hi James,

Thank you for sharing your experience in this review. We are truly sorry to hear your bike was damaged, and we completely understand how frustrating this can be!

Our mechanics assess each claim individually, weighing the listing details and the documentation provided. We understand how upsetting it is to receive a decision that does not meet your expectations.

We are glad to see you and our claims team has already found a solution with you now that meets both buyer and your interests. We remain available for any further questions here of course, please feel free to reach out to us anytime. Thank you for your feedback!

All the best,
your buycycle Support Team

Rated 5 out of 5 stars

Great experience with Buycycle

Great experience with Buycycle! The whole process was clear, secure, and very well organized from start to finish. Communication was professional and detailed, which made the transaction feel safe and trustworthy. I’m very satisfied and would gladly recommend Buycycle to anyone looking to buy or sell a bike online.

March 11, 2026
Unprompted review
buycycle logo

Reply from buycycle

Hi Manol,

That's lovely to hear, we appreciate it a lot that you shared this with us here.

All the best,
your buycycle Support Team

Rated 5 out of 5 stars

Very good experience

Very good experience, from searching the exact bike I need to price negotiation to excellent delivery service.

March 11, 2026
buycycle logo

Reply from buycycle

Hi Jean,

It is really nice to read this, thank you for sharing!

All the best,
your buycycle Support Team

Rated 4 out of 5 stars

It was fast and easy

It was fast and easy, from listing to payment. I like that the bike box was included, for a small charge.however you may want to include more packing material included in that charge. I had to buy additional materials to make sure the bike I sold was well protected.

March 6, 2026
buycycle logo

Reply from buycycle

Hi Jeff,

Thank you for your review, that's really great to hear! We appreciate your input on the packaging and will pass this along to the responsible team as we continuously work hard to further improve our service every day!

Best regards,
your buycycle Support Team

Rated 5 out of 5 stars

Everything was ok with my purchase

Everything was ok with my purchase. I didn't have problems at all. Only a little bit long delivery time but I guess it was related with the national holidays.

March 10, 2026
buycycle logo

Reply from buycycle

Hi Svetoslav,

Thank you so much for taking the time to write about your experience, we are really glad to hear that! Thank you for your feedback on delivery time as well, we are sorry to hear it took a bit longer than usually for your order!

Best regards,
your buycycle Support Team

Rated 5 out of 5 stars

fast and honest

fast and honest. good communication , cycle communitie

March 10, 2026
buycycle logo

Reply from buycycle

Hey Dimitris,

Thank you for your review, we're happy to hear you had a great experience with us!

All the best,
your buycycle Support Team

Rated 5 out of 5 stars

All ok very good

March 10, 2026
buycycle logo

Reply from buycycle

Hi Rodolfo,

We're glad to hear everything went well! We look forward to seeing you back on buycycle soon.

All the best,
your buycycle Support Team

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