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Buygames.PS Reviews 24,272

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TrustScore 4.5 out of 5

4.7

Video Game Store
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Review summary

Created with AI, based on recent reviews

Considering 3,267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth resolutions. However, some customers also noted issues with the product itself, including games being out of stock or accounts getting banned. A few other people also felt that customer support was occasionally unhelpful or difficult to reach a real person.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and efficient... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the speed and... See more

Product

Customers had ambiguous experiences with product. While some reviewers praised the company for providing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this site for years to get good deals. One of the games I bought stopped working because of a sign in issue and I chatted with sam from customer service and he fixed my problem in ab... See more

Rated 5 out of 5 stars

Had an issue with accessing my game. Andy was awesome. Had problem fixed within minutes. Quick, knowledgable, and helpful. Huge help!

Rated 5 out of 5 stars

I've been purchasing from this store for years. Everything is impeccable and the costumer support is great. I had issues with my account, so I immediately contacted the costumer support. They made me... See more

Rated 5 out of 5 stars

I buy a game on february, the transaction running perfectly. And when i had a problem, and write a message tò support, the supporter Sam help me so much. I recommend this site!! A++

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Once again

Once again, I confirm the effectiveness of this site. Many thanks to Sam for his professionalism towards me.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I was scared to order from here but I…

I was scared to order from here but I took the risk and had the game downloading 10 minutes later I place my order received my account through my email I typed in the email and password provided and needed a verification code this is when I panicked but I went back to the website where there is a link to receive the code and it worked so if your thinking about ordering a game I very much would

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Actually works great

Actually works great. I just got battlefield 6.
SAM was a beast on communication. Got me sorted big time.
Many thanks to Sam & the buygames store

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Didnt state the game was out of stock…

Didnt state the game was out of stock and support operator was extremely rude

May 1, 2026
Buygames.PS logo

Reply from Buygames.PS

Hi Zach, I sincerely apologize for the lack of stock transparency and the experience you had with our operator. Being rude is neve acceptable. Please reach out to us with your reference number, we want to prioritize your refund or get you a restock update right away.

Rated 1 out of 5 stars

I cant play the Game i buy cause cant…

I cant play the Game i buy cause cant link the account with the Game on my ps5

April 30, 2026
Buygames.PS logo

Reply from Buygames.PS

Hi Raziel, linking accounts on PS5 can be tricky depending on the console's primary settings. We have a step-by-step guide that usually fixes this in minutes. Please reach out to our live chat with your reference so a customer support agent can walk you through the setup.

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