Buygoneworld Reviews 

Communications with Buy Gone World have been excellent. Each time I've reach out with queries as to product status I've received a prompt reply with updates. For this particular item I ordered and received, the Air Canada DC-9-32, once it was shipped the delivery was very fast. The item arrived in excellent condition and quality. An eBay seller well worth doing business with.

Bought a diecast model on pre-order in February 2025 on eBay, checked in at least 3 times to check when it would be delivered, each time I was told it would be within a few weeks. 4 months later, I noticed that their website shows the exact model as being in stock, yet, no delivery planned for me. Messaged again and was just ignored. SCAM, avoid! In case you wondering why the high reviews on eBay, they use the pre-order pretext to drag it out until you reach a point where you cannot leave review of product due to period of time since date of purchase.

If I could give this company zero stars, I would. I pre-ordered a die cast model, which they said would take a few months to receive. No problem with that. But then months went by and I heard nothing back, and I had to chase them for updates. After a few more months of emails and barely any response, I asked for a refund. When they did reply, which wasn't very often, they promised to rectify the situation but never did. So I never received the model I ordered over a year ago, a refund, or a satisfactory resolution. Avoid these guys at all costs, once they have your money they don't seem to care.

NOTE: WHAT YOU CAN DO IF YOU'VE BEEN DEFRAUDED IS AT THE BOTTOM OF THIS REVIEW. YOU HAVE OPTIONS!

When it comes to online orders through eBay, this company layers loopholes on top of preorder expectations to attempt to evade the Buyer Protection guaruntee as well as put buyers into a compliance cycle. If you file a request for resolution through eBay specifically, they similarly wait as long as possible to reply (my experience) then write a non-committal message designed to turn the deadline for response over to you, hoping the buyer misses the window to reply and the resolution request auto closes.

The strategy on all cases is convincing the buyer to let them run the clock out on resolution methods whilst still not delivering any value for the payment. The goal is to run the clock down on the buyer to the point where they feel there's nothing that can be done

But there are some things that can be done... This company is in violation of about 3-4 tennants of the 2023 Economic Crime and Corporate Transparency Act. Which tenants? You'll have to look up the ones relevant to you but their general method of operating is VERY ILLEGAL in terms of this law. Nationally, the resources you have to report them to are the National Fraud Intelligence Bureau with the London PD and the reporting service/centre "Action Fraud."

If you want to go more local, they operate a brick and mortar storefront out of Chelmsford, in Essex, so you could go to Essex County's Financial Crimes Unit or report diirectly to Chelmsford's police department, either the inspector constables for district CM-1, any supervisory constable, or the prosecuting barrister over districts (CM-1, 2, and 3) who's literally based -no joke- minutes away from the store. Another option is local Chelmsford or Essex press or news stations, which you can look up yourself.

They've been mentioned tens to a hundred times in online forums and review sites since at least 2022 as having committed the same type of wait-and-see fraud. This is a pattern and you can help stop it, but only if you're a buyer who's had the same happen to them for 4 to 6 months, otherwise there's no case to investigate.

Still waiting for my model ordered online the 5th January on back order, keeps changing delivery date, won't give a refund as its out of ebay time frame....complete scammers....Avoid avoid avoid...!!😡😡

I made an order for a diecast product in May of 2024. ONE YEAR AGO!!! Since then this product has come and gone from other diecast retailers. I have sent them several emails over the past year complaining about this. They always reply with a version of “be patient this product is coming”. Horrible customer service and they certainly don’t mind taking my money and not delivering a product in return and either. Be very aware of this company and use a lot of caution when dealing with them!!!

Well be more honest explaining why it takes so long to deliver items 🙄 it says u have in stock so why are we waiting ✋️ 🤔 over a month assuming the model aeroplane ✈️ actually eventually turns up?? It makes us adhd autistic people simply want to cancel the order I only wanted the rafale indian airforce hobbey master in may not sometime in June so iam contentplating cancelling the order and going to antics shop in Bristol to pick it up it be a lot quicker

Giving 1 star as cannot give zero. Have written off the £100 I lost with this crook/thief. Ordered one, shipment went missing, so no replacement sent. After weeks, they allowed me to replace with another product, but I lost money on that transaction. Another order from April 2024 .. they "lost" the order, no replies, no apologies, no product and no refund. ebay are appallingly bad .. no help as its "too old", PayPal are rubbish too .. last port of call is credit card company .. lets see if they help. Avoid these crooks at all costs .. you will lose money. Plenty of horror stories on modelling fora on the internet.

Constant prevarication as to why the product cannot be delivered. Had one refund for a delayed order but the latest attempt at a refund for a second order placed is seeing little progress. I wish I had read other people's experiences before using them. Very disappointed in service level.

"Pre-ordered" a model in may or june 2023 (don't remember well the month) a 757 and this guy were lying to me with "the diecast will arrive to me the next week", still today on december 2024 had nothing, when I started to watch his reviews, all of them were negative, telling the same thing, their "pre-orders" doesn't arrive, positive reviews seemed like pre-determinated. Please, NEVER and when I say never is NEVER buy from this idiot, all of my money I was saving to buy that model, were stolen, I was texting to him till january 2024, and a "guy" called "Damien" was telling to me the same thing, "the model takes a little too long to arrive" and even when I said to him I didn't want to wait anymore and I want a refund, he told me the refund epxected time has expired, so he couldn't do nothing, even too, when I said him I realized that all of their customers who pre-ordered from him never arrived them nothing, he got upset because I called him a scammer, I only wanted explanations of why another people have the same problem like me, he told me he was an ebay seller more than 15 years and he got a lot of customers satisfied and only a few with bad experiences, I mean, he got upset and faced to me because I told him the truth, he is a scammer. The only thing I know is that the owner of this company called buygoneworld is someone called Spencer Shepherd, ebay should take a look to their sellers to avoid this type of things, I really hope someday this scammer called Spencer Shepherd and "Damien" could be in prision, because that's what he deserve, because he is a scammer, steals money from the people and is a liar. :)
The model I "bought" is a Boeing 757-200 united airlines battleship JC wings 1/200

I really don't think Buy Gone World Ltd reads their customer's reviews otherwise they wouldn't continuously let them down?!
Pre-ordered items shouldn't take months on end to arrive; I waited 19 months from the original order date and many messages later for the item I prepaid for to finally arrive, after contacting my credit card company for a refund. I have also reported them to eBay, but to know avail. I can honestly say, eBay also have a lot to answer for as they've allowed this company to take full advantage of innocent people!

Untrustworthy.
I have pre-ordered a die-cast model from them on eBay on September 4.
Release date stated was September.
On October 27 nothing was sent so I asked some updates. I was told the item is on the way from china by ship and will arrive to their warehouse in late December. Then due to Christmas “mess” it would likely be sent to me in January (4 months later!!!)
I am leaving the UK in December so this timeline is not acceptable to me and I asked to cancel the order. They replied they can’t cancel to order because it is “too late” as my item should arrive by October 17 (which is in the past. How can to be too late if they are going to ship it to me in 3 months?).
This is ridiculous and unprofessional.
In addition to the false statement about the release date. (By the way, the same model is largely available in stores in many EU countries since September).
I will report this vendor to eBay as well.

Spencer is a thief a con man same as all the other messages. Now reporting to trading standards . Also looking at watch dog on the bbc to let everybody know about these crooks and ebay who alows them to opperate still . Ebay done nothing I won't be useing them again. Everyone who had been coned should report them.

The absolute lowest of the low. This guy Spencer is nothing but a crook and a conman. Hopefully karma will get him one day.

They are the best if you want to get a good price...but they are the worst if you need a refund.

Awful company it sells items it does not have in stock then expects you to wait 2 months to receive. Then when you ask for a refund they tell you it will take two weeks. Communication is almost none existent.

2 years for an order that has not shown up... Leave this eBay scammer alone. 01/06/2022 Avoid at all costs. These guys are just fraudsters that will give you one excuse after another....

Letter on the way to trading standards to deal with these rogues

I ordered a display stand in August 2023. I was told in October they were awaiting stock. 2024 arrives and I message in January asking if they had heard anything from their supplier? I was told they would be arriving soon. I finally receive the stand in June 2024 and it's missing the leg of the stand. This was my 3rd time using the company and after a couple of replies on eBay they've stopped answering messages. So I'm now left with half a stand that took almost a year to arrive. Fantastic!

Appalling - 8 months later and still no model. In spite of the offer of an alternative by the seller (all of which are pre-orders which will probably never arrive) the matter is unresolved and the company completely refuses to refund me. I know the item is available as other retailers have them in stock! absolute thieves!