Great quality product and good delivery service. I bought 2 of the 1200x600x9mm acoustic mats for a project to soundproof a wildlife camera trap. Not your usual building project but the requirement... See more
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The insulation was exactly as described delivery promised to be in two days and it was think it was about 19-20 hrs. I found good comps to deal with 👍🏻
We bought some 12mm Acoustic mat and used it to deaden the noise from an air compressor which sits under our workbench. I cut a board to sit in front of it and stapled the mat to the board. It wo... See more
I ordered fifteen sheets of 25mm Celotex. 2 weren’t filled properly with foam. I rang the company who said they are normally checked before leaving the warehouse. They apologised and delivered two mor... See more
Company replied
Company details
Written by the company
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Contact info
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, United Kingdom
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4.6
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
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Fast delivery
Fast delivery, items as ordered, decent quality. 10/10, nice to see businesses operating this efficiently.
August 29, 2024
Unprompted review
Reply from Buy Insulation
Thank you Jes for your brilliant review. We are pleased you were happy with the speed of delivery and the quality of your order.
Your 10 out of 10 means a lot to us. If you ever need anything else, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
This company is fantastic very…
This company is fantastic very professional easy to contact very quick on delivery I have already recommended to a builder 👍🏼👍🏼
August 21, 2024
Reply from Buy Insulation
Thank you for your fantastic review Leon. We are delighted you found our service professional, easy to reach and quick on delivery. Your recommendation to a builder means a great deal to us. If there is anything you need in future, we are always ready to help.
All the best,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Samantha, for your feedback. We are pleased you found our service quick and reliable. If you need any help or advice in the future, we are always here to assist.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your feedback. We are glad you were happy with the prices, the speed of delivery and our communication throughout. It is always our goal to make your experience smooth from start to finish. If you ever need anything else, just let us know.
Best regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Stephen,
We are pleased you were happy with the speedy delivery and the quality of your order. If you need anything else for your next project, we are always here to help.
All the best,
Buy Insulation Customer Care team
Great service
Great service. Well packaged. Everything was there including complementary tacks for the felt. Would recomend.
June 25, 2024
Reply from Buy Insulation
Thank you for your review John.
We are glad to hear you were happy with the service and packaging, and that everything you needed was included, even the complementary tacks. Your recommendation is much appreciated and we hope to help you again soon.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you, Pasa, for your feedback. We are pleased to hear everything went well with your order. If you ever need any assistance or have more projects in the future, we are always here to help.
Best regards,
Buy Insulation Customer Care team
Good communication from customer…great
Good communication from customer service when I wanted to change my order. This was sorted hassle free. Fast delivery and great quality. Fully recommend this company.
June 24, 2024
Unprompted review
Reply from Buy Insulation
Thank you Hugh, for your kind words. We are glad our customer service team could help you change your order without any hassle and that your delivery was both quick and the products met your expectations. Your recommendation is much appreciated and we are always here if you need further support.
All the best,
Buy Insulation Customer Care team
Delivered on time
Delivered on time, great value for money
Very happy with the service
June 20, 2024
Unprompted review
Reply from Buy Insulation
Thank you William, for your review. We are pleased your order arrived on time and that you were happy with both the value and service. It is always good to know we have met our customers’ expectations. If you need anything else, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you, Ian, for your feedback. We are delighted to hear you were happy with the product and that everything arrived on time for your campervan project.
It is always a pleasure to help with specialist jobs like yours. If you need any further advice or products, just let us know.
All the best,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Dave, for your review. We are pleased your order was dispatched quickly and reached you the next day. If you need anything else, we are always happy to help.
Best wishes,
Buy Insulation Customer Care team
Kept informed
Informed of delay, worked to get order out to.me on lost compatible date and updated me when delivery was imminent
July 2, 2024
Reply from Buy Insulation
Thank you for your feedback. We appreciate your understanding regarding the delay and are glad we could keep you updated throughout. It is important to us that customers are informed every step of the way and that you received your order as soon as possible. If you need any help in future, please let us know.
Best regards,
Buy Insulation Customer Care team
Easy peasy
The website was easy to navigate and i found what i wanted pretty quickly,Checkout was a breeze.
I received the items i bought very quickly and they were extremely well packaged,
Overall a great service and will definitely use these again in the future
June 27, 2024
Reply from Buy Insulation
Thank you Sean, for your detailed review. We are delighted you found the website easy to use and that your order arrived quickly and well packaged.
It is always good to know the process was straightforward from start to finish. We look forward to helping you again next time.
All the best,
Buy Insulation Customer Care team
Fast value for money quality insulation
Fast value for money delivery , quality product at a great price
July 2, 2024
Unprompted review
Reply from Buy Insulation
Thank you for your feedback Mark.
We are pleased to hear your order arrived quickly and that you were happy with the quality and value. Providing both good products and good prices is important to us. If you need anything in the future, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your kind words Diane.
We are pleased you found us reliable and were happy with the quality of your order. If you ever need further assistance or advice, we are always here to help.
Best regards,
Buy Insulation Customer Care team
Fast delivery and I'm happy with the…
Fast delivery and I'm happy with the price and the product.
June 25, 2024
Unprompted review
Reply from Buy Insulation
Thank you Antony.
We are glad to hear your order arrived quickly and that you were pleased with both the price and the product. If you need anything else in the future, just let us know.
All the best,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for the 5 stars Paul.
We are pleased you found our service responsive and that your order was handled quickly and competitively. If you have any future requirements or questions, we will be happy to help.
Best wishes,
Buy Insulation Customer Care team
check if they have any in stock before ordering
unfortunately I ordered PIR for a project assuming that it would be ready 24hrs / 48hrs later (given their 24hr delivery promise).
received an email to say i would have to wait 6 days as they have non in stock?
wont use this unreliable team again.
June 20, 2024
Unprompted review
Reply from Buy Insulation
Hi Michael,
Thank you for taking the time to provide us with your feedback. We are genuinely sorry to hear about your recent experience with us and would like to extend our sincere apologies for any inconvenience caused.
Please be assured that your experience is not reflective of the high standards we strive to maintain. We take immense pride in our customer service and work diligently to meet our delivery commitments every time.
We continuously strive to improve our services and greatly value your feedback. Our customer care team will be reaching out to you today to discuss your experience further. We are eager to understand what went wrong and how we can make things right.
As a gesture of our appreciation for your feedback, we would like to offer you a 10 % discount voucher off your next order. We hope this demonstrates our commitment to providing you with the excellent service you deserve.
Thank you for giving us the opportunity to address your concerns. We look forward to resolving this matter to your satisfaction.
Kind regards,
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thanks for the Great Review Steve, we appreciate you taking the time to do this.
Please let us know if there is anything else we can help you with and hopefully we get to provide you with a good service again in the near future.
Kind regards,
Buy Insulation Customer Care Team
The service was extremely…
The service was extremely unsatisfactory. I have requested a refund, but I have not received any response.
June 11, 2024
Reply from Buy Insulation
Hi Sabit
Thank you for bringing this to our attention. We are genuinely sorry to hear about your unsatisfactory experience.
Please be assured that your experience is not reflective of the high standards we strive to maintain. We take immense pride in our customer service and work diligently to meet our commitments.
Our customer care team will be reaching out to you today to discuss your experience further. We are eager to understand what went wrong and how we can make things right.
As a gesture of our appreciation for your feedback, we would like to offer you a 10% discount voucher that you or your friends and family can use. Please email us at sales@buyinsulation.co.uk, and we will send it back to you on the same day. We hope this demonstrates our commitment to providing you with the excellent service you deserve.
Thank you for giving us the opportunity to address your concerns. We look forward to resolving this matter to your satisfaction.
Kind regards,
Buy Insulation Customer Care Team
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