BuyLeatherOnline Reviews 513

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often receiving leather that exceeds their expectations in size and condition. Many highlight the promptness of the delivery service and the overall efficiency of the ordering process, appreciating the quick shipping and reliable service. However, some people were dissatisfied with specific aspects, such as receiving the wrong shade of leather or finding the quality not as expected for certain grades. There were also occasional mentions of issues with packaging leading to bent or wrinkled leather, and a few customers experienced delays or misunderstandings regarding their orders.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and praised the fast... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quite astonishing leather for reasonable prices. Great customer service too. I've ordered 3 times with this company and each time, my order has exceeded expectations. I've ordered 3 of the XL re... See more

Rated 5 out of 5 stars

One of the best EU leather supplier. Always the best leathers in stock, they do splitting when requested as well. I's a happy frequent customer with BuyLeatherOnline! Last shipment was done within a c... See more

Rated 5 out of 5 stars

I ordered a couple of half shoulders (Walpier "Rocky") just to try it out. Absolutely beautiful leather. I couldn't be more pleased. Beautiful color, generous sized, flawless leather. Very well packed... See more

Rated 5 out of 5 stars

They have a great leather selection on their site and off free samples of leather to ensure that you are getting the leather you are looking for. The leather comes well packaged and protected. The onl... See more


Company details

  1. Leather Wholesaler
  2. Leather Goods Manufacturer
  3. Tannery

Written by the company

BuyLeatherOnline.com is the leading e-commerce portal for Italian leather hides, offering a wide and curated selection of premium leathers to customers worldwide. Founded in 2013, the company stems from decades of experience in the leather industry, rooted in the tradition of a family business active since 1950. Specializing in both finished leather and raw hides, BuyLeatherOnline stands out for its commitment to quality, transparency, and customer satisfaction. Our platform was created to make the world of leather more accessible — whether you're a leather craftsman, a fashion brand, an upholsterer, or a hobbyist, we provide the tools and knowledge to help you find the perfect leather for your project. We offer no minimum order quantity, fast worldwide shipping, and expert customer support. Every hide is selected with care and comes from the finest Italian tanneries, many of which are certified and renowned for their sustainable practices. The strong relationship with the Italian tanning district allows us to offer leather with authentic “Made in Italy” quality: excellence in craftsmanship, refined textures, rich colors, and durability. BuyLeatherOnline.com also supports conscious purchasing by offering deadstock leathers from the surplus of top luxury brands — a choice that promotes circular economy and reduces waste in the fashion industry. From vegetable tanned leather to exotic hides, suede, nubuck, embossed patterns, and full grain articles, our catalog includes thousands of items suited for footwear, leather goods, clothing, furniture, saddlery, and much more. Whether you're looking for premium materials or affordable stock lots, we have a wide range of options to match every need and budget. Join our global community of professionals and creators who trust BuyLeatherOnline as their leather partner of choice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

513 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Technically as described with good follow up (and no longer "but not customer first")

No as clear as they could be on the import guidelines, it's on the website but in the small print. Definitely buyer beware, especially if it's not something you do often.

Also the average size of the piece (also on the website) I guess covers a multiple of sins. Got a slight bigger lower grade but a smaller higher grade item. Definitely a slightly sour taste remaining after this purchase.

EDIT: must give props to BuyLeatherOnline for reaching out after this review and working to make their website clearer for new customers. Based on their action I would purchase from them again (without the suprise associated with my first purchase). Also had a chance to use my purchase and the product itself is good. Other companies could learn from BuyLeatherOnline about customer service.

April 4, 2025
Unprompted review
BuyLeatherOnline logo

Reply from BuyLeatherOnline

Hello Craig,
Thanks again for your order and for your honest feedback.

We understand that international purchases can sometimes be unclear, especially when it comes to customs duties. As you rightly pointed out, we do show the message about UK import tax at checkout section, but your suggestion to make it even more explicit and approximate the expected costs is really helpful — and we’ll definitely work to make this clearer going forward.

We’re truly sorry if any detail felt “hidden” or not prominent enough — our goal is to make the process as transparent and smooth as possible.

Also, if the leather you received did not fully meet your expectations, please don’t hesitate to contact us again. We’ll do our best to find a solution — whether that’s further clarification or a gesture to help improve your experience.

Thanks again for helping us improve.
BuyLeatherOnline Customer Service

Rated 5 out of 5 stars

Wow!

Wow! This leather is very high quality!!, Shrunken grain calf leather was exactly as described and arrived quickly. What I appreciate is that 'buyleatheronline' package the leather very well for delivery. I will definitely be doing business with them again in future. Highly recommended AA++

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

good customer service

I had an issue with my initial order, but the customer service team was incredibly responsive and helpful. They quickly found a solution and sent me a replacement. The new product is exactly what I expected
Great experience overall—I highly recommend them!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

it was nice experience to request a sample

it was nice experience to request a sample from BUYLAEATHERONLINE i ordered 10 sample and they give 15 wow , i will determent the kind i want and order again .
special Thanks to Mr. Tommaso .. sure i will deal with the best Leather website again .
Mohsen Alaharbi
Saudi Arabia

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

100% trusted supplier

Very pleased with BuyLeatherOnline : premium quality hides, excellent service and communication, fast delivery. Trusted leather supplier as far as I'm concerned, buy with confidence! 👍🏼👍🏼

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic selection!

Fantastic selection with an easy to navigate site. Free samples made it easy to make a choice without having to risk buy a whole wide that may not be what I'm looking for.

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

Undisclosed import tax hit

Got hit with a £50 import charge that I was not expecting
Min order £130 to the Uk and then £50 charge cost of the leather went up to £180 not happy to get that sort of surprise

March 18, 2025
Unprompted review
BuyLeatherOnline logo

Reply from BuyLeatherOnline

Thank you for your feedback. We understand that unexpected charges can be frustrating, and we truly appreciate the opportunity to clarify.

The import tax for UK orders is clearly displayed at checkout before completing the payment. Additionally, this information is available on our Shipping & Payment page https://buyleatheronline.com/en/content/5-payments-shipping and in our Terms & Conditions.

We always strive to be transparent about shipping and customs policies, and we regret if this information was not noticed during checkout. If you have any further concerns or need assistance, please feel free to reach out—we’d be happy to help!

Best regards

Rated 5 out of 5 stars

Excellent customer service and superb quality leather!

Excellent customer service. There was an issue with my order, no fault of buyleatheronline. When I let them know, they right away shipped out a new piece, free of charge. Tommasso went above and beyond for me and I would recommend them any time. I’ll definitely be ordering again. I had meant to write this review a few months ago already, but had some health issues. Which is why I’m only now writing this review. Thanks for the superb service!

November 7, 2024
Unprompted review
BuyLeatherOnline logo

Reply from BuyLeatherOnline

Thank you very much Hank and Wishing you the best for your health!

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