Scam company. After you transfer money to Uzbekistan account, this dude Nikolay Bukreev ghosts you and you will get shipped NOTHING. The customer support is non existed and never replied emails eithe... See more
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Update, never got refund for my returned products, never answer phone and mail. HE IS SCAM NOW! BEFORE HIS SERVICES WAS GOOD WORKING, NOW HE ONLY SCAM PEOPLE. VERY DISAPPOINTING. DONT BUY!!!... See more
I write this to help others like me. The seller was very professional, prompt, polite, no unusual requests. Payment method was as described on the site. Prices very reasonable and a secure transaction... See more
I have been a client for more than a year and made several orders. My last order didn't get to me and Nick doesn't want to refund me even if I bought insurance. Deeply disappointed... Update... See more
Company replied
Company details
Written by the company
E-cigarette stores
Contact info
Lazo 6, 141303, Sergiev Posad, Russia
- +74959786213
- info@buytobaccosticks.com
- buytobaccosticks.com
Hasn’t replied to negative reviews
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No refunds in case of problems with delivery
I have been a client for more than a year and made several orders.
My last order didn't get to me and Nick doesn't want to refund me even if I bought insurance.
Deeply disappointed...
Update: I provided official emails from the local post provider. No reaction or action from the seller.

Reply from Buy Tobacco Sticks
They sent my IQOS 3 Duo as promised
They sent my IQOS 3 Duo as promised. Very honest company and I would order again. Time in transit may be a bit long because of Russian and US customs. Very happy with my order.
Awesome and fast!
Thank you so much. I got my package for 7 days delivered to Sweden. We are very appreciative and will order more soon from You. Fast delivery as I don't expected at all. Very happy! Best regards
RECIEVED MY PACKAGE 6 CARTONS IN TOTAL
RECIEVED MY PACKAGE 6 CARTONS IN TOTAL. ALL CARTONS WERE EXPIRED, ASKED FOR REFUND( I WANT TO RETURN EXPIRED GOODS)...AND NO REPLY TO ANY OF MY EMAILS. THIS IS RIDICULOUS AND SO DISAPPOINTING. MY MONEY IS AS IMPORTANT AS YOU SCHEME OUT ON YOUR CUSTOMERS TO MAKE YOUR MONEY. PLEASE I HOPE THIS HELPS PPL BEFORE PURCHASING FROM BUYTOBACCOSTICKS!!!!
Wow you just replied to my post within in hr, but you don't reply to my request for a refund! First off I didn't purchase heets. If you had bothered checking before writing your reply. You are the scammer, you should be off the market! Hope you get real rich. What a two faced ! You can't man up to giving out refunds, but you can so quickly defend yourself with blacklist crap~ yea blacklist whatever...I will continue to write reviews. I have all the things I can prove. Listen be a honest with yourself!!! Please DO NOT BUY, AND DO NOT WASTE YOUR HARD EARNED MONEY. YOUR REFUND POLICY IS NOT TRUE BECAUSE YOU HAVEN'T REPLIED TO MY LAST TWO EMAILS SENT REQUESTING FOR A REFUND. OK ? ITS NOT HEETS ( DONT EVEN KNOW WHY YOU EVEN MENTION THAT) YOU SEE MY NAME UP THERE , THEN YOU SHOULD KNOW WHAT YOU SOLD.
Pointless conversation? You have no CUSTOMER SATISFACTION IN MIND!!! YOU SAID CIGARETTES HAVE NO EXPIRATION DATE, BUT MY CIGARETTES ALL 6 CARTONS HAVE DATED EXPIRATION DATE STAMPED ON THEM( MIND YOU IT HAS NO FLAVOR OF MY DESIRED CHOICE). ALL I GOTTA SAY IS THAT I HOPE THESE REVIEWS WILL HELP OTHERS FROM NOT PURCHASING THROUGH YOUR COMPANY CAUSE YOU DID NOTHING, NOTHING AT ALL ( NO COMMUNICATION WHATSOEVER TO MY EMAILS )... BUT YOU WANT TO EXPLAIN YOURSELF BY REPLYING ON THE REVIEWS I LEFT? YOU CANT HANDLE CUSTOMER SERVICE!!! THATS MY POINT. YOUR PRODUCTS ARE NOT LEGITIMATE. KEEP EXPLANING YOURSELF WITH YOUR NONESENSE EXCUSES , YOU CANT STAND UP TO YOUR CUSTOMER DIRECTLY IS SUCH A SHAME SHAME SHAME, YEA KEEP THE $285 I HOPE IT MAKES YOU REAL RICH, BUT LIKE I SAID I WILL CONTINUE TO LEAVE THE REVIEWS AS IS ...HOPING TO LET OTHERS KNOW BEFORE MAKING A PURCHASE SO THEIR HARD EARNED MONEY DONT GET WASTED!!!!!! POINTLESS CONVERSATION YEA OK 👍 👌 YOU THINK ????

Reply from Buy Tobacco Sticks
Thank you!
Very good services, customer relations and fast shipping. Thank you!
Very efficient service
Very efficient service. Even when there is trouble with a consignment because of customs and transport, problem s addressed and rectified in a professional manner. Always again....
I never received my order
Extremely loyal and precise
Extremely loyal and precise. The support is swift and knowledgeable, and they are not afraid to present a custom solution to any difficulty you might experience. Highly recommended!
Very bad!!!!
I ordered 2 months ago, my country sent it back, but you refuse to answer either. I've been waiting for my money back for a couple of weeks now, I can't even see the website from today. Didn't come in for me, not trustworthy!

Reply from Buy Tobacco Sticks
Waste of Money, Waste of Time
I placed my order on Apr 2 and still not receiving my goods yet. Have been following up the seller since Apr 21 and apparently the goods have been returned by Russian Custom. Asked for refund and the seller refused and then I continue to following up and no response. The seller is irresponsible and don't care about customer at all. Please do not buy from this seller!

Reply from Buy Tobacco Sticks
I never expected such good shopping…
I never expected such good shopping experience. I would really like to recommend this online store. Please trust them, and you will receive many surprise!~
Thank you so much and good luck!
I never received my purchase
I never received my purchase ( 2 months has gone)nor money back,customer service is not helping, unfortunately I cannot recommend this site as a reliable! More than 500 swedish cronas just flied away invein :(

Reply from Buy Tobacco Sticks
Great Shop
my third order from this great shop. Still professional service, good communication, good Sticks and fair prices
Professional and prompt
I write this to help others like me. The seller was very professional, prompt, polite, no unusual requests. Payment method was as described on the site. Prices very reasonable and a secure transaction. I'm a real customer not a bot or trying to up-review. I had some shady experiences with other sellers so it was a relief to finally doing business with a reliable seller. Keep in mind that post office will be slow but you do get a tracking number that you can track with your local mail carrier.
Excellent Customer service...
Excellent Customer service.... Initially I was bit reluctant to order from BuyTobaccoSticks since I didn’t hear much about them before …..but from the time I order the item online and till I received the item, they provided great customer service. Received the item what i ordered and intact with good packing. From the time I ordered online, I was getting regular updates on my package with the tracking number. I will surely order online from BuyTobaccoSticks again.

Reply from Buy Tobacco Sticks
Hello
Hello, I very happy with my new Iqos Lil Solid.It´s a very good product!

Reply from Buy Tobacco Sticks
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