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Rated 1 out of 5 stars

Scam company. After you transfer money to Uzbekistan account, this dude Nikolay Bukreev ghosts you and you will get shipped NOTHING. The customer support is non existed and never replied emails eithe... See more

Rated 1 out of 5 stars

Update, never got refund for my returned products, never answer phone and mail. HE IS SCAM NOW! BEFORE HIS SERVICES WAS GOOD WORKING, NOW HE ONLY SCAM PEOPLE. VERY DISAPPOINTING. DONT BUY!!!... See more

Rated 5 out of 5 stars

I write this to help others like me. The seller was very professional, prompt, polite, no unusual requests. Payment method was as described on the site. Prices very reasonable and a secure transaction... See more

Rated 1 out of 5 stars

I have been a client for more than a year and made several orders. My last order didn't get to me and Nick doesn't want to refund me even if I bought insurance. Deeply disappointed... Update... See more

Company replied

Company details

  1. Electronic Cigarette Store
  2. Tobacco Supplier

Written by the company

E-cigarette stores


Contact info

1.6

Bad

TrustScore 1.5 out of 5

52 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No refunds in case of problems with delivery

I have been a client for more than a year and made several orders.

My last order didn't get to me and Nick doesn't want to refund me even if I bought insurance.

Deeply disappointed...

Update: I provided official emails from the local post provider. No reaction or action from the seller.

November 6, 2021
Unprompted review
Buy Tobacco Sticks logo

Reply from Buy Tobacco Sticks

In this situation, the client needs to provide official documents from customs. which have not yet been received.

Rated 5 out of 5 stars

Awesome and fast!

Thank you so much. I got my package for 7 days delivered to Sweden. We are very appreciative and will order more soon from You. Fast delivery as I don't expected at all. Very happy! Best regards

October 20, 2021
Unprompted review
Rated 1 out of 5 stars

RECIEVED MY PACKAGE 6 CARTONS IN TOTAL

RECIEVED MY PACKAGE 6 CARTONS IN TOTAL. ALL CARTONS WERE EXPIRED, ASKED FOR REFUND( I WANT TO RETURN EXPIRED GOODS)...AND NO REPLY TO ANY OF MY EMAILS. THIS IS RIDICULOUS AND SO DISAPPOINTING. MY MONEY IS AS IMPORTANT AS YOU SCHEME OUT ON YOUR CUSTOMERS TO MAKE YOUR MONEY. PLEASE I HOPE THIS HELPS PPL BEFORE PURCHASING FROM BUYTOBACCOSTICKS!!!!

Wow you just replied to my post within in hr, but you don't reply to my request for a refund! First off I didn't purchase heets. If you had bothered checking before writing your reply. You are the scammer, you should be off the market! Hope you get real rich. What a two faced ! You can't man up to giving out refunds, but you can so quickly defend yourself with blacklist crap~ yea blacklist whatever...I will continue to write reviews. I have all the things I can prove. Listen be a honest with yourself!!! Please DO NOT BUY, AND DO NOT WASTE YOUR HARD EARNED MONEY. YOUR REFUND POLICY IS NOT TRUE BECAUSE YOU HAVEN'T REPLIED TO MY LAST TWO EMAILS SENT REQUESTING FOR A REFUND. OK ? ITS NOT HEETS ( DONT EVEN KNOW WHY YOU EVEN MENTION THAT) YOU SEE MY NAME UP THERE , THEN YOU SHOULD KNOW WHAT YOU SOLD.

Pointless conversation? You have no CUSTOMER SATISFACTION IN MIND!!! YOU SAID CIGARETTES HAVE NO EXPIRATION DATE, BUT MY CIGARETTES ALL 6 CARTONS HAVE DATED EXPIRATION DATE STAMPED ON THEM( MIND YOU IT HAS NO FLAVOR OF MY DESIRED CHOICE). ALL I GOTTA SAY IS THAT I HOPE THESE REVIEWS WILL HELP OTHERS FROM NOT PURCHASING THROUGH YOUR COMPANY CAUSE YOU DID NOTHING, NOTHING AT ALL ( NO COMMUNICATION WHATSOEVER TO MY EMAILS )... BUT YOU WANT TO EXPLAIN YOURSELF BY REPLYING ON THE REVIEWS I LEFT? YOU CANT HANDLE CUSTOMER SERVICE!!! THATS MY POINT. YOUR PRODUCTS ARE NOT LEGITIMATE. KEEP EXPLANING YOURSELF WITH YOUR NONESENSE EXCUSES , YOU CANT STAND UP TO YOUR CUSTOMER DIRECTLY IS SUCH A SHAME SHAME SHAME, YEA KEEP THE $285 I HOPE IT MAKES YOU REAL RICH, BUT LIKE I SAID I WILL CONTINUE TO LEAVE THE REVIEWS AS IS ...HOPING TO LET OTHERS KNOW BEFORE MAKING A PURCHASE SO THEIR HARD EARNED MONEY DONT GET WASTED!!!!!! POINTLESS CONVERSATION YEA OK 👍 👌 YOU THINK ????

September 13, 2021
Unprompted review
Buy Tobacco Sticks logo

Reply from Buy Tobacco Sticks

Thank you for your feedback. I remind everyone who buys heets sticks, cigarettes. They do not have an expiration date, they are in the original factory packaging. Such requests can be considered fraud or on the verge of stupidity. Thank you to everyone who trusts us. And scammers will go to the black list of unscrupulous buyers.

We are having a pointless conversation, we sent the order number so that I could figure it out. Photo where the product is overdue. AND I REMIND YOU THAT CIGARETTES DO NOT HAVE AN EXPIRATION DATE.

All cartoons have the date of manufacture on them!!!! and not the expiration date, this conversation is meaningless!

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Even when there is trouble with a consignment because of customs and transport, problem s addressed and rectified in a professional manner. Always again....

August 15, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely loyal and precise

Extremely loyal and precise. The support is swift and knowledgeable, and they are not afraid to present a custom solution to any difficulty you might experience. Highly recommended!

July 15, 2021
Unprompted review
Rated 1 out of 5 stars

Very bad!!!!

I ordered 2 months ago, my country sent it back, but you refuse to answer either. I've been waiting for my money back for a couple of weeks now, I can't even see the website from today. Didn't come in for me, not trustworthy!

June 23, 2021
Unprompted review
Buy Tobacco Sticks logo

Reply from Buy Tobacco Sticks

We are not responsible for customs in the recipient's country. We respond to all emails, we return the money, according to the user agreement.

Rated 1 out of 5 stars

Waste of Money, Waste of Time

I placed my order on Apr 2 and still not receiving my goods yet. Have been following up the seller since Apr 21 and apparently the goods have been returned by Russian Custom. Asked for refund and the seller refused and then I continue to following up and no response. The seller is irresponsible and don't care about customer at all. Please do not buy from this seller!

June 19, 2021
Unprompted review
Buy Tobacco Sticks logo

Reply from Buy Tobacco Sticks

We are not responsible for customs in the recipient's country. We respond to all emails, we return the money, according to the user agreement.

Rated 1 out of 5 stars

I never received my purchase

I never received my purchase ( 2 months has gone)nor money back,customer service is not helping, unfortunately I cannot recommend this site as a reliable! More than 500 swedish cronas just flied away invein :(

June 8, 2021
Unprompted review
Buy Tobacco Sticks logo

Reply from Buy Tobacco Sticks

We have fulfilled our obligations, sent the parcel on time, the delay is caused by the general situation in the world, in connection with the pandemic, so the delivery services are working with a delay.

Rated 5 out of 5 stars

Great Shop

my third order from this great shop. Still professional service, good communication, good Sticks and fair prices

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Professional and prompt

I write this to help others like me. The seller was very professional, prompt, polite, no unusual requests. Payment method was as described on the site. Prices very reasonable and a secure transaction. I'm a real customer not a bot or trying to up-review. I had some shady experiences with other sellers so it was a relief to finally doing business with a reliable seller. Keep in mind that post office will be slow but you do get a tracking number that you can track with your local mail carrier.

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service...

Excellent Customer service.... Initially I was bit reluctant to order from BuyTobaccoSticks since I didn’t hear much about them before …..but from the time I order the item online and till I received the item, they provided great customer service. Received the item what i ordered and intact with good packing. From the time I ordered online, I was getting regular updates on my package with the tracking number. I will surely order online from BuyTobaccoSticks again.

March 5, 2021
Unprompted review
Buy Tobacco Sticks logo

Reply from Buy Tobacco Sticks

Thank you for your trust!

Rated 5 out of 5 stars

Hello

Hello, I very happy with my new Iqos Lil Solid.It´s a very good product!

February 19, 2021
Unprompted review
Buy Tobacco Sticks logo

Reply from Buy Tobacco Sticks

Thank you for your trust!

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