Supplyur Reviews 

644
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Many people experienced significant delays in receiving payment, often waiting weeks or even months beyond promised timeframes. Customers frequently reported that initial attractive price offers were drastically reduced after their devices were inspected, often due to alleged damage or condition issues that reviewers disputed. Additionally, people found the customer service to be unhelpful, unresponsive, and characterized by poor communication, with many struggling to get updates or speak to an agent. However, some customers also noted issues with the product return process, reporting that their phones were sent back either damaged or with missing original packaging, or were rendered useless upon return.

What people talk about most

Payment

Customers had negative experiences with payment, frequently reporting significant delays and unfulfilled... See more

Product

People report ambiguous experiences with product, with many customers expressing significant dissatisfaction... See more

Price

Clients share negative opinions on price, with many reviewers feeling that initial high offers are a tactic... See more

Customer service

Reviewers consistently express dissatisfaction with customer service, citing experiences where their requests... See more

Response time

Consumers find response times to be a source of frustration and dissatisfaction, with many reporting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sold my phone through them and like everyone else, waited 7 weeks+ for a payout. Kept getting palmed off with excuses how busy they are etc etc. wrote an official complaint last night (template off of... See more

Rated 1 out of 5 stars

Initially offered a fair price for my old mobile phones, then said there were a million issues and dropped offer to nearly nothing, despite all the phones having been kept in cases with scratch c... See more

Rated 1 out of 5 stars

Tempted by their advertised £145 offer. Sent my iPhone SE 3 to them in original retail packaging. They made several actual offers starting at £45 and rising to £95. I asked them to return my phone.... See more

Rated 1 out of 5 stars

LIARS LIARS LIARS!!!!! AVOID SELLING YOUR PHONE TO THIS COMPANY!!! Payment is not in 14 days more like months! They tell you it's the payment process but really they don't want to pay you out at all.... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

644 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(644)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

They admit phone not waterproof and not covered by guarantee

We purchased a phone via Amazon. It was renewed and on the products page said was water resistant upto 2m and 30mins. it was dropped into water for a couple of seconds and does not work - We sent it back. They said that their products are NOT water resistant when renewed as they have to break the seal when they check them out - OK, but don't sell them saying they ARE water resistant. They are saying they are just piggybacking onto Amazon's listing - which is only for renewed phones with a selling point of water resistancy. I being told unlucky, no refund or replacement. NOT IMPRESSED. Surely this cannot be right ?

October 9, 2020
Unprompted review
Rated 1 out of 5 stars

Untrustworthy Seller

I have never seen such an unfair seller before. I bought IphoneX in June and in exactly 30 days it stopped working. I was very unclucky as I was travelling to my homecountry when this happened. Therefore, I could not return the phone in 30 days due to unaccessability to Amazon in my homecountry and also due to coronavirus restrictions.When I returned the UK I told them my problem and asked them for a full-refund. However, they rejected me and asked me to return the phone for repair. I returned the phone, but in a couple of days they sent me the pictures of the phone by claiming that I had got repaired the phone by a third party. However, this is not the case. They claimed that there are fingerprints inside the phone. The problem is that it is the renewed phone so it is possible to see fingerprints inside. Plus, maybe they left them there when they tried to repair it. Their language is soooo rude and they blame the customers instead of saying sorry. Then, I contacted Amazon and they also very dissapointed me and believed the seller. I now will stop my membership to Amazon as I lost trust to them as well. At the end, I have no phone and I lost £427. I had to travel without my phone and I have been put a very difficult situation. Please never buy anything from Buyur if you don't want to be cheated.

September 29, 2020
Unprompted review
Rated 1 out of 5 stars

Be aware, be very aware

Be very wary of this company. They sold me an iPhone 7 with a catastrophic fault. It first kept loosing service connectivity and then closed down completely. All of this within 10 days. Their antics seem to be motivated by avoiding a refund, without testing the phone they blamed a plug that has been charging five iOS devices without problem. Thankfully Amazon has acted honourably and refunded me. I would not trust Buyur and could never recommend them other than as an example of a company to be avoided for products and service

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent seller

Excellent seller. Order arrived much sooner than expected and all was as discribed.

September 16, 2020
Unprompted review
Rated 3 out of 5 stars

After ordering a printer online and…

After ordering a printer online and paying at checkout we received contact after some days to say the item was not in stock and we asked for a refund.With in less than a week a printer arrived and which we returned and spoke to Buyur and again asked fro a refund. A second call was necessary but thankfully a refund has now been received.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Waited two weeks for non delivery from Am*z*n, cancelled and went direct to Buyur, the product arrived within 24hrs

July 24, 2020
Unprompted review
Rated 1 out of 5 stars

unfortunately there no zero stars…

unfortunately there no zero stars otherwise I would have given it to them, I bought monitor which was not compatible with my pc they charged me £38! for opening the box and they were claiming it was used since it was opened I faced them with terms and conditions of amazon but they didn't want to change their decision luckily I got my money back from using A to Z claim, don't buy from them and don't give them you money

July 22, 2020
Unprompted review
Rated 1 out of 5 stars

Very dodgy

Very dodgy. If there's any problems it's all about their money instead of customer service.

July 15, 2020
Unprompted review
Rated 4 out of 5 stars

A disappointing first order, but a decent customer service response & resolution -

StarTech HDD/SSD enclosure - ordered & arrived - greatly disappointed as it was missing parts and showed signs of wear with some items out of packaging and loose, all suggesting it was a used item, one star at most. However, on letting the company know they were quick to respond with an apology and a just resolution, though no explanation. So, up a few stars to 3 or 4, but as I'm OK with the conclusion, four stars. That said, sadly, this order arriving in the condition it was in completely dissolved trust in any future business.

July 6, 2020
Unprompted review
Rated 1 out of 5 stars

Company charged me for unseal the box £10.30

Don’t purchase from this Buyur. I returned a monitor that I had carefully unpackaged. When I turned it on it was clear I had made an error in my purchase,the screen was small. When buying online you don’t have sight of the goods so on occasions the purchase made in good faith isn’t what you had hoped for. I carefully rePackaged the monitor in the old packing and was happy to pay the return postage. The company wrote to me informing me that as I had opened the package and used the box I would incurr a 10 % charge about 10.30 pounds. I involve Amazon and got my full refund

July 4, 2020
Unprompted review
Rated 4 out of 5 stars

Item came as promised in due time.

Item came as promised in due time.
It would be great if in your product description you mention the origin of the item. I did not expect the item I ordered to be coming from China. What a surprise when I opened the parcel to find out it was made in China.
Hope this item will work and last for long.

June 30, 2020
Unprompted review

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