Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
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I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
Congress platinum e-liquid works well for this ex-smoker. Easy to order and delivered very quickly even using their free delivery service - as long as the order value is above their threshold.
Company replied
If I could I would give 10 stars. Very good quality product that I have been using for several years and I am always satisfied. And the customer service staff is fully professional. My parcel was lost... See more
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Company details
About V2 Cigs UK
Written by the company
V2 Cigs UK Reviews
V2 Cigs is the UK’s top brand of e-cigarettes, vape pens (in all variations), e-liquids and vape accessories.
We don’t like blowing smoke. We help you enjoy vaping instead. For over 18s only.
Our Mission Statement
We want to keep vaping simple, whether you’re just starting your vaping journey or you’re an experienced pro. Vapers deserve unparalleled quality, product consistency and only the best electronic cigarettes. With that in mind, we strive to deliver genuine satisfaction. Contact us to help you find your ideal vape for a healthier alternative to smoking.
About V2 Cigs
Vaping shouldn’t be complicated.
V2 Cigs are one of the leading e-cigarette and vaping products websites in the UK. Great products, great customer service and a willingness to help vapers, and smokers that want to switch to vaping. Please get in touch if you need help or advice on your vape devices, tanks or e-liquids.
We don’t like blowing smoke. We help you enjoy vaping instead.
V2 Cigs is all about simplicity, satisfaction and helping people find healthier alternatives to smoking.
We believe vaping is an excellent alternative to smoking, but it can be daunting to newcomers and a little confusing too. That’s why we’re here to help with simple-to-use, high-quality and stylish vaping products.
Vapers deserve unparalleled quality, product consistency and only the best electronic cigarettes. With that in mind, we strive to deliver genuine satisfaction.
A brand you can trust to help you #StopSmoking.
V2 Cigs was set up in the UK in January 2012 and we’ve been delivering high quality, smart and satisfying e-cigarettes and e-liquids to hundreds of thousands of customers across the UK and Europe ever since.
We are part of the V2 Cigs family — which is the world’s largest online retailer of vaping products. V2 Cigs began life in the US and is the number one vaping brand there, with millions of loyal customers.
All of our products are designed by V2 Cigs engineers in California and Florida, making us one of the few electronic cigarette companies operating in the UK where the product manufacturer runs and owns its own manufacturing process. This ensures end-to-end control of the supply chain and product integrity.
So, whether you’re new to vaping, or just new to V2 Cigs, speak to our expert team via. the contact details below for advice on what to buy, or visit our website today.
Contact info
54 Broadway, PE1 1SB, Peterborough, United Kingdom
- 01733 555555
- team@buyv2cigs.co.uk
- buyv2cigs.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service every time.
August 28, 2025
Reply from V2 Cigs UK
Thank you Mark for your review. Your comments are very much appreciated.
No urgency on so called next day orders
I would thought that if you paid more for a next day delivery they would actually despatch it on time but no they have stock issues so don't despatch it on time.
Then they send it by APC, used to be good now moved local depot to miles away and can't be bothered to deliver.
I waited in all day for my parcel started as coming in a 2 hour window from 14:00 and eventually by 20:11. What i didn't get told is the driver went home at 18:57 and wouldn't bother delivering.
Usual t and cs rubbish from v2. So if you want it urgently look elsewhere. Lucky I managed to find someone who delivered my products NEXT DAY. And unlike APC overnight.
Definitely food for thought for my future orders.
November 23, 2025
Unprompted review
Reply from V2 Cigs UK
Thanks for your review James. We are sorry you had some issue with the delivery of your parcel. Your email to customer service regarding this was answered and dealt with promptly.
Great Customer Service
I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overall I am happy the replacement vape works fine and just a suggestion use dpd as faster and more reliable delivery though i understand cost. Maybe customer could be given option on rtn service. even if a cost is involved for them. That said I received my vape fairly quickly so im happy thank you V2 and Ruth for great customer service
November 11, 2025
Unprompted review
Reply from V2 Cigs UK
Thank you for taking the time to write your review Steve. We are delighted you received the replacement product and are happy with it. Your comments are appreciated.
Reply from V2 Cigs UK
Thank you for your 5-star review Gary. Your comments are very much appreciated.
Excellent products been using for years
September 2, 2025
Reply from V2 Cigs UK
Thank you for your 5-star review Simon. Your comments are very much appreciated.
Reply from V2 Cigs UK
Thank you for your review Martin. Your comments are very much appreciated.
QUITTER
I quit smoking years ago, thanks to V2 cartridges. Good products and prices. Promp dispatch of orders.a good company with lovely people, especially Tracey and Ruth in customer service. Highly recommend V2 if you want to quit tobacco!
August 28, 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Chris. We appreciate your very kind comments.
Reply from V2 Cigs UK
Thank you for your 5 star review Fiona. We appreciate your kind comments.
Reply from V2 Cigs UK
Thank you for your 4 star review Paul. We appreciate your kind comment.
Reply from V2 Cigs UK
Thank you for your 5 star review Steve. We appreciate your kind comment.
Excellent products and speedy delivery.
September 2, 2025
Reply from V2 Cigs UK
Thank you for your 5 star review John. We appreciate your kind comments.
Congress platinum e-liquid works well…
Congress platinum e-liquid works well for this ex-smoker. Easy to order and delivered very quickly even using their free delivery service - as long as the order value is above their threshold.
September 1, 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Steve. We appreciate your kind comments.
Reply from V2 Cigs UK
Thank you for your 5 star review John. We appreciate your kind comment.
It is so easy to order from V2
It is so easy to order from V2, lots of choice and fair prices even the rewards scheme helps. I would definitely recommend this company to anyone who vapes or even if you are a smoker and want to give up tobacco. It worked for me and I've never looked back !
August 27, 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Mickey. We appreciate your kind comments.
So easy to order ,and they are the next…
So easy to order ,and they are the next best thing to a real cigerate
August 26, 2025
Reply from V2 Cigs UK
Thank you for your 5 star review Lin. We appreciate your kind comments.
Efficient response to order.
August 24, 2025
Reply from V2 Cigs UK
Thank you for your review John. We appreciate your comment.
Very fair and efficient customer service
Had a small issue with one of the products which I have been using for 8 years. The issue was dealt with extremely quickly and very fairly. First class service with thanks.
August 27, 2025
Reply from V2 Cigs UK
Thank you Peter for your review. We are delighted that you continue to be happy with the product(s) and service provided.
Reply from V2 Cigs UK
Thank you Joan for your review. We are glad you are happy with the service provided.
Reply from V2 Cigs UK
Thank you Theresa for your review. Your comments are very much appreciated.
Reply from V2 Cigs UK
Thank you Peter. Always happy to help.
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